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General Security Discussions
Problem with submitting false positives to Norton and Bitdefender.
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<blockquote data-quote="Trident" data-source="post: 1047299" data-attributes="member: 99014"><p>The best solution for both is to ignore the forms and contact tech support.</p><p>The email is: <a href="mailto:bdsupport@bitdefender.com">bdsupport@bitdefender.com</a></p><p>For Norton, contact Norton Support via chat or social media.</p><p>In addition, you can try the Symantec Submit form (Norton and Symantec work together under these engines under the STAR agreement and share patents). </p><p>[URL unfurl="true"]https://symsubmit.symantec.com/[/URL]</p><p></p><p>If you are unable to submit the full file on any form, enclose link to the false positive or hash in a text document and upload the text document instead.</p></blockquote><p></p>
[QUOTE="Trident, post: 1047299, member: 99014"] The best solution for both is to ignore the forms and contact tech support. The email is: [email]bdsupport@bitdefender.com[/email] For Norton, contact Norton Support via chat or social media. In addition, you can try the Symantec Submit form (Norton and Symantec work together under these engines under the STAR agreement and share patents). [URL unfurl="true"]https://symsubmit.symantec.com/[/URL] If you are unable to submit the full file on any form, enclose link to the false positive or hash in a text document and upload the text document instead. [/QUOTE]
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