Discussion Thread Problem with submitting false positives to Norton and Bitdefender.

[Andy Ful]

Recently, I have had a problem with submitting false positives to Norton and Bitdefender via :
https://submit.norton.com/?type=FP
https://www.bitdefender.com/consumer/support/answer/29358/

In both cases, the file is not uploaded.
I can still use another submission link in the case of Norton:

Sample Submission | SymSubmission

Symantec provides security products and solutions to protect small, medium, and enterprise businesses from advanced threats, malware, and other cyber attacks.

symsubmit.symantec.com

But, I am not sure how it will work for Norton products (Norton 360, etc.).

Is there a solution for Bitdefender?

 

[likeastar20]

BitDefender website is kinda buggy for me too, but try using their business portal. Their response time is very fast, and it might work better. It doesn't matter if you don't have any business products from them(just pick a random product). https://www.bitdefender.com/business/submit/

 

[Jonny Quest]

And for Bitdefender, you were under the 25MB file size? Otherwise, you need to email support where they will send you a separate email link with the ability to upload the file.

 

[partha_roy]

Hi Andy, you will need to be a little precise here. Could you share what exactly went wrong as you clicked the Submit button on the Bitdefender page, or was it something else ?

 

[Trident]

Recently, I have had a problem with submitting false positives to Norton and Bitdefender via :
https://submit.norton.com/?type=FP
https://www.bitdefender.com/consumer/support/answer/29358/

In both cases, the file is not uploaded.
I can still use another submission link in the case of Norton:

Sample Submission | SymSubmission

Symantec provides security products and solutions to protect small, medium, and enterprise businesses from advanced threats, malware, and other cyber attacks.

symsubmit.symantec.com

But, I am not sure how it will work for Norton products (Norton 360, etc.).

Is there a solution for Bitdefender?

The best solution for both is to ignore the forms and contact tech support.
The email is: bdsupport@bitdefender.com
For Norton, contact Norton Support via chat or social media.
In addition, you can try the Symantec Submit form (Norton and Symantec work together under these engines under the STAR agreement and share patents).

Sample Submission | SymSubmission

Symantec provides security products and solutions to protect small, medium, and enterprise businesses from advanced threats, malware, and other cyber attacks.

symsubmit.symantec.com

If you are unable to submit the full file on any form, enclose link to the false positive or hash in a text document and upload the text document instead.

 

[Trident]

@codswollip I am curious to know what exactly is the laughing matter?

 

[Andy Ful]

Hi Andy, you will need to be a little precise here. Could you share what exactly went wrong as you clicked the Submit button on the Bitdefender page, or was it something else ?

The "Choose file" option allows to select the file via Explorer, but after that it still shows "No file selected". I tested this on small files < 25MB ).

 

[partha_roy]

Thanks for the update. I have reported the issue to Bitdefender. Let's wait until there is a revert.

 

[SeriousHoax]

The "Choose file" option allows to select the file via Explorer, but after that it still shows "No file selected". I tested this on small files < 25MB ).

View attachment 276743

For Bitdefender, always use the business submission link provided by @likeastar20 above. You don't have to be a Business customer. Just select one of their product from the list, I choose the first one. You'll also get a response from them in your email about the result of the submission, and you'll have the chance to dispute the result too if you don't agree.
If no submission link is working then contacting support as @Trident mentioned is possible, and once again in my experience you don't have to be a Bitdefender user for that.
For Norton also submitting via the Symantec portal is the best thing to do and they also support hash submission if the file is available on Virustotal. For Symantec, you'll also receive a response in your email, though it's automated with no chance to dispute.

 

[Andy Ful]

BitDefender website is kinda buggy for me too, but try using their business portal. Their response time is very fast, and it might work better. It doesn't matter if you don't have any business products from them(just pick a random product). https://www.bitdefender.com/business/submit/

Does not work for me (tried Edge and Opera). This time the webpage correctly shows the selected file, but finally the submission fails.

 

[Andy Ful]

@likeastar20,

After some tests I found out:

1. The submissions to Bitdefender via https://www.bitdefender.com/consumer/support/answer/29358/ , still do not work (small and bigger files).
2. The submissions to Bitdefender via https://www.bitdefender.com/business/submit/, work for smaller files (tested up to 20 MB). Anyway the submission for the file 23MB ( smaller than the file size limit 25 MB) is rejected.

It seems that something wrong is with the filesize limit in the second link. Unfortunately, the size of the Hard_Configurator installer is 23MB.

 

[likeastar20]

@likeastar20,

After some tests I found out:

1. The submissions to Bitdefender via https://www.bitdefender.com/consumer/support/answer/29358/ , still do not work (small and bigger files).
2. The submissions to Bitdefender via https://www.bitdefender.com/business/submit/, work for smaller files (tested up to 20 MB). Anyway the submission for the file 23MB ( smaller than the file size limit 25 MB) is rejected.

It seems that something wrong is with the filesize limit in the second link. Unfortunately, the size of the Hard_Configurator installer is 23MB.

Yes, I tried to submit HC and it does not work.

 

[likeastar20]

@Andy Ful submitting to Norton via hash worked.

EDIT1:I tried archiving the folder with ultra compression in 7zip and it actually let me upload it to BD. Strange, because I used this method for some files that were bigger and did not work...

 

[partha_roy]

@Andy Ful
I've got a revert from Bitdefender. Please use the following site to share the samples for further analysis

https://www.bitdefender.com/consumer/support/answer/1939/

 

[Andy Ful]

@Andy Ful
I've got a revert from Bitdefender. Please use the following site to share the samples for further analysis

https://www.bitdefender.com/consumer/support/answer/1939/

Thanks. I created the archive as explained. Which Bitdefender email address should I use to send the archive?

 

[partha_roy]

Thanks. I created the archive as explained. Which Bitdefender email address should I use to send the archive?

Yes, sorry. I forgot to mention that. Once the file has been archived, it needs to be uploaded here: Bitdefender

 

[piquiteco]

@Andy Ful Hard_Configurator is it compatible with Windows 11 22H2? Thanks!

 

[partha_roy]

Hi @piquiteco, it's supported in the beta version

 

[piquiteco]

Hi @piquiteco, it's supported in the beta version

Thank you very much, for responding.

 

[partha_roy]

Thank you very much, for responding.

you're welcome