Solved PUM/Redirect virus/Malware undetected no matter what I do.

Disp

New Member
Joined
Dec 3, 2016
Messages
5
#1
Hello,

I've been getting virus popups on my browsers lately, I tried using the malware removal guide this site has. But the "virus" still wasn't detected no matter what I did.

I also used: Windows Defender quick scan, BitDefender 2017 Full System Scan, Malwarebytes threat scan and full system scan (scanned all drives), RogueKiller (detected some PUMs and removed it but the popups were still there), Junkware Removal tool, all of the tools listed How to easily clean an infected computer (Malware Removal Guide) here (including Zemana Anti-malware), used MalwareBytes anti-rootkit tool even. Some of these scans were done in safe mode w/ networking aswell.

But the popup would still appear, it appears on my Internet Explorer and Steam Browser which don't have adblock on them, it doesn't seem to appear on Chrome though (as I have AdBlock installed on them, might explain why). I still feel unsafe with the popups so I'd love to get it removed if it's possible.

I don't know if this is important but I also saw a suspicious looking program/service in task manager called "7-zip standalone console" while I do NOT use 7-zip at all, when google'd I found Have a PUP that poses as a 7-zip standalone console in control manager. - Am I infected? What do I do? on the first results, so I have been feeling really paranoid about all of this lately.

I'd really appreciate any help I could get with this, thank you for taking your time reading.
 

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TwinHeadedEagle

Removal Expert
MalwareTips Staff
Joined
Mar 8, 2013
Messages
22,278
OS
Windows 10
Antivirus
ESET
#2
Hello,


Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

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Disp

New Member
Joined
Dec 3, 2016
Messages
5
#5
So far I don't see anymore popups or anything suspicious, thanks a lot for the help! :)
 

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Joined
Mar 8, 2013
Messages
22,278
OS
Windows 10
Antivirus
ESET
#6
Since there are no more problems, we can declare this PC clean


Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.
Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:

Maintenance tips:

Additional software that I personally use and install on all my clients devices:

  • Zemana AntiMalware (paid version highly recommended) - to work as a supplement for your antivirus but with excellent remediation and protection
  • Zemana AntiLogger - keep everything you type on keyboard out of sight of bad guys trying to steal your credantials
  • Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
  • McShield - to prevent infections spread by removable media.
  • Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
  • uBlock - to surf the web without annoying ads!
  • Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.


My help is free for everybody.
If you're happy with the help provided and/or wish to show your appreciaton, please consider a donation:

Thank you!​



Stay safe,
TwinHeadedEagle :)
 

Disp

New Member
Joined
Dec 3, 2016
Messages
5
#7
Hello again, I'll have to revive this thread because the ads started popping up yet again :/
 
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