Operating System
Windows 7
Infection date and initial symptoms
Computer got infected and it was causing internet to not work and then windows to shut down automatically
Current issues and symptoms
ran malwarebytes chameleon from the safe mode because couldn't get any other way to run and it found 68 issues. quarantined them and deleted them. restarted computer and google chrome just hangs on the loadinig.
Steps taken in order to remove the infection
Ran Malwarebytes.
Ran FRST

mappdaddy

New Member
ran malwarebytes chameleon from the safe mode because couldn't get any other way to run and it found 68 issues. quarantined them and deleted them. restarted computer and google chrome just hangs when trying to load. Cannot get any internet connection.
 

Attachments

TwinHeadedEagle

Removal Expert
Verified
Staff member
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.




Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.




I need FRST reports from Normal mode. Can you Scan from Normal mode and get both reports?
 

mappdaddy

New Member
Thank you for the reply TwinHeadedEagle. I noticed you have helped tons of people on this site with similar issues. Very cool, keep up the good work.

As far as my infected machine goes ... I am having a lot of trouble running Windows in Normal Mode because the virus/malware on the machine keeps randomly forcing Windows to shut down. I will give it another attempt as soon as I can and reply back with results. Thanks again.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
If you're unable to enter Normal Mode, then it doesn't matter, you can perform FRST fix in Safe Mode.


Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

mappdaddy

New Member
Hello TwinHeadedEagle - sorry for the delay in getting back to you and this issue. The holidays + vacation took first priority. I was able to get it to run a scan from Normal Windows Mode and the results are attached. Now that I completed that I am currently in the process of running the fixlist.txt that you sent me on 12/19/2015 and it has been stuck on "Deleting temporary files: C:\Users\home\AppData\Local\Temp" for over 5 minutes. Not sure what I should do. Hopefully it will complete and I will be able to send you the fixlog.txt results. Hope to hear from you soon. Thanks.
 

Attachments

mappdaddy

New Member
The fix did finally finish after just letting it sit and then the computer restarted on it's own and no dice with the internet. Here is the fixlog.txt that it placed on my desktop. Let me know how to proceed. Thanks again for helping me.
 

Attachments

mappdaddy

New Member
PC will boot to Normal Windows Mode and appears to be stable (no more automatic shut downs) however internet is still a no go.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Hm, there are some unusual errors with your hard drive, so we need to check this out:


Check Disk
  • Press the
    + R on your keyboard at the same time. Type cmd and click OK.
  • Copy/Enter the command below and press Enter:
  • Code:
    chkdsk C: /r
  • You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
  • All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.
Check Disk report:
  • Press the
    + R on your keyboard at the same time. Type eventvwr and click OK.
  • In the left panel, expand Windows Logs and then click on Application.
  • Now, on the right side, click on Filter Current Log.
  • Under Event Sources, check only Wininit and click OK.
  • Now you'll be presented with one or multiple Wininit logs.
  • Click on an entry corresponding to the date and time of the disk check.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the contents into your next reply.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Yes, exactly what I thought. Your hard seems to be damaged. We can check it thoroughly if you insist.
 

mappdaddy

New Member
Is there any way of continuing with a fix in order to get the internet working again? I really don't want to replace the HDD on this machine because of it's age.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
I doubt it, because some errors are connected with some files that are responsible for internet connection. Errors with these files are probably the cause of malfunctioned hard drive.

Hard drive doesn't cost a fortune, it is probably 10-20$ for the same size as yours.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
I would like to see fresh FRST reports:


Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.


I also need MalwareBytes report that shows what has been deleted.


Please re-run
Malwarebytes' Anti-Malware.
  • Click the History tab.
  • Click Application Logs and double-click the newest Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.