Advice Request RansomOff Bug with OneDrive for students

[eonline]

There's still a bug with Onedrive for students. I hope I can fix it. Thanks a lot. Greetings friend.

 

[shmu26]

There's still a bug with Onedrive for students. I hope I can fix it. Thanks a lot. Greetings friend.

Did you send a message about it to Ransomoff support? If there is a specific bug with their product, usually they are the ones who can help you solve it. For instance, they can tell you how to make an exception, or what protection to disable.

 

[eonline]

And how do I send a message to the support? Thanks a lot.

 

[eonline]

There is a topic in the forum where is your developer?

 

[eonline]

@HeiDef ??? Thank you very much in advance. Greetings friend.

 

[shmu26]

And how do I send a message to the support? Thanks a lot.

Try this email:
info@heidef.com

 

[eonline]

There are other problems, too. When I uninstalled it and asked me to restart it stayed on a black screen. I had to restart with the PC button. Best regards.

 

[HeiDef]

There are other problems, too. When I uninstalled it and asked me to restart it stayed on a black screen. I had to restart with the PC button. Best regards.

Hi @Emanuel Tomasin

Could you please post or email some more details about the bug with OneDrive you are seeing? Thanks.

 

[eonline]

Hi, thanks for the answer. The problem with Onedrive is that you cannot synchronize the files created by the program.

 

[HeiDef]

Hi, thanks for the answer. The problem with Onedrive is that you cannot synchronize the files created by the program.

The best thing to do right now is to exempt OneDrive. That should fix your issues. We'll have to take a look to see why OneDrive is having the problem to begin with though. Thanks for the report and let us know if exempting OneDrive helps your situation.

 

[eonline]

Hello, putting OneDrive as an exclusion does not work. Thank you very much in advance.. Best regards.