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<blockquote data-quote="Fiery" data-source="post: 103275" data-attributes="member: 9">Please use the New Reply function so I get a notification when you have replied <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile&nbsp; &nbsp; :)" loading="lazy" data-shortname=":)" />There&#039;s malware preventing us from running the tools.Start your computer in Safe Mode with Networking.<ul>
<li data-xf-list-type="ul">Remove all floppy disks, CDs, and DVDs from your computer, and then &lt;&gt;restart your computer&lt;/&gt;.&lt;/li&gt; 
&nbsp; &nbsp; [*]&lt;&gt;Tap the &quot;F8 key&quot; continuously&lt;/&gt; until you get the Advanced Boot Options screen.&lt;/li&gt; 
&nbsp; &nbsp; [*]On the Advanced Boot Options screen, use the arrow keys to &lt;&gt;highlight Safe Mode with Networking&lt;/&gt; , and then &lt;&gt;press ENTER&lt;/&gt;. </li>
</ul>&lt;br&gt;&lt;img title=&quot;Safe Mode with Networking screen&quot; src=&quot;http://malwaretips.com/images/removalguide/safemode.jpg&quot; alt=&quot;[Image: Safemode.jpg]&quot; width=&quot;539&quot; height=&quot;292&quot; border=&quot;0&quot; /&gt;&lt;/li&gt;&lt;/ol&gt;&lt;h2&gt; Step 2: Download and transfer RKill to your infected PC&lt;/h2&gt; <a href="http://download.bleepingcomputer.com/grinler/rkill.com" target="_blank">Download mirror 1</a> - <a href="http://download.bleepingcomputer.com/grinler/rkill.exe" target="_blank">Download mirror 2</a> - <a href="http://download.bleepingcomputer.com/grinler/iExplore.exe" target="_blank">Download mirror 3</a>
<ul>
<li data-xf-list-type="ul">Save it to the Desktop.</li>
<li data-xf-list-type="ul">Double click the RKill desktop icon.</li>
<li data-xf-list-type="ul">It will quickly run. If it does not run, try another download link from above.</li>
</ul>&lt;img title=&quot;RKILL Command prompt&quot; src=&quot;http://malwaretips.com/images/removalguide/rkill2.png&quot; alt=&quot;[Image: run-rkill-2.png]&quot; width=&quot;507&quot; height=&quot;256&quot; border=&quot;0&quot; /&gt;
<ul>
<li data-xf-list-type="ul">When Rkill has completed its task, it will &lt;&gt;generate a log&lt;/&gt;. You can then &lt;&gt;proceed with the rest of the guide&lt;/&gt;.</li>
</ul>&lt;img title=&quot;RKILL LOG&quot; src=&quot;http://malwaretips.com/images/removalguide/rkill3.png&quot; alt=&quot;[Image: XP Defender 2013 rkill3.jpg]&quot; width=&quot;414&quot; height=&quot;187&quot; border=&quot;0&quot; /&gt;&lt;/li&gt;&lt;/ol&gt;&lt;br&gt;&lt;br&gt;&lt;&gt;WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.&lt;/&gt;Then attempt to run a OTL scan in safe mode</blockquote>

[QUOTE="Fiery, post: 103275, member: 9"] Please use the New Reply function so I get a notification when you have replied :) There's malware preventing us from running the tools. Start your computer in Safe Mode with Networking. [list][*]Remove all floppy disks, CDs, and DVDs from your computer, and then <[b]>restart your computer</[b]>.</li> [*]<[b]>Tap the "F8 key" continuously</[b]> until you get the Advanced Boot Options screen.</li> [*]On the Advanced Boot Options screen, use the arrow keys to <[b]>highlight Safe Mode with Networking</[b]> , and then <[b]>press ENTER</[b]>. [/b][/b][/b][/b][/b][/b][/b][/b][/list][b][b][b][b][b][b][b][b] <img title="Safe Mode with Networking screen" src="http://malwaretips.com/images/removalguide/safemode.jpg" alt="[Image: Safemode.jpg]" width="539" height="292" border="0" /></li> </ol> <h2> Step 2: Download and transfer [color=blue][b]RKill[/b][/color] to your infected PC</h2> [url=http://download.bleepingcomputer.com/grinler/rkill.com][u][color=blue]Download mirror 1[/color][/u][/url] - [url=http://download.bleepingcomputer.com/grinler/rkill.exe][u][color=blue]Download mirror 2[/color][/u][/url] - [url=http://download.bleepingcomputer.com/grinler/iExplore.exe][u][color=blue]Download mirror 3[/color][/u][/url] [list][*]Save it to the Desktop. [*]Double click the RKill desktop icon. [*]It will quickly run. If it does not run, try another download link from above.[/list] <img title="RKILL Command prompt" src="http://malwaretips.com/images/removalguide/rkill2.png" alt="[Image: run-rkill-2.png]" width="507" height="256" border="0" /> [list] [*]When Rkill has completed its task, it will <[b]>generate a log</[b]>. You can then <[b]>proceed with the rest of the guide</[b]>.[/b][/b][/b][/b][/list][b][b][b][b] <img title="RKILL LOG" src="http://malwaretips.com/images/removalguide/rkill3.png" alt="[Image: XP Defender 2013 rkill3.jpg]" width="414" height="187" border="0" /></li> </ol> <[b]>WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.</[b]> Then attempt to run a OTL scan in safe mode[/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b] [/QUOTE]

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