SOLVED Reimage Plus

Discussion in 'Malware Removal Assistance For Windows' started by RayH, May 29, 2017.

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  1. RayH

    RayH New Member

    Jul 25, 2015
    23
    0
    Italy
    Operating System:
    Windows 10
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Infection date and initial symptoms:
    around: 24/05/17
    (within the past 15 days)
    Current issues and symptoms:
    New tabs open by themselves in Google Chrome; they read reimageplus dot com.
    It seems the refresh button is being clicked constant.
    The computer's response is very slow compared to prior the malware.
    Steps taken in order to remove the infection:
    Checked control panel for suspicious programs to uninstall, found nothing.
    Logs added to help request:
    • FRST.txt
    • Addition.txt
    I have run scans on McAfee LiveSafe. It doesn't detect anything.

    Thank you so much in advance!!

    All the best,
    Ray
     

    Attached Files:

  2. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,120
    2,600
    Male
    Malware Removal, Gaming
    Windows 7
    ESET
    Hello,


    [​IMG] Scan with Malwarebytes' Anti-Malware

    Please download Malwarebytes Anti-Malware and save it to your desktop.
    • Install the progam and select update.
    • Once updated, click the Settings tab, in the left panel choose Protection and tick Scan for rootkits.
    • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
    • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
    • Upon completion of the scan (or after the reboot), click the Reports tab.
    • Double-click the Scan Log.
    • At the bottom click Export and choose Text file.
    Save the file to your desktop and include its content in your next reply.
     
    TerrakionSmash likes this.
  3. RayH

    RayH New Member

    Jul 25, 2015
    23
    0
    Italy
    Malwarebytes
    www.malwarebytes.com
    -Log Details-
    Scan Date: 5/31/17
    Scan Time: 11:07 AM
    Log File: scan.txt
    Administrator: Yes
    -Software Information-
    Version: 3.1.2.1733
    Components Version: 1.0.122
    Update Package Version: 1.0.2057
    License: Trial
    -System Information-
    OS: Windows 10
    CPU: x64
    File System: NTFS
    User: DESKTOP-RASUNBF\admin
    -Scan Summary-
    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 399948
    Threats Detected: 3
    Threats Quarantined: 3
    Time Elapsed: 13 min, 43 sec
    -Scan Options-
    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Enabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled
    -Scan Details-
    Process: 0
    (No malicious items detected)
    Module: 0
    (No malicious items detected)
    Registry Key: 0
    (No malicious items detected)
    Registry Value: 0
    (No malicious items detected)
    Registry Data: 0
    (No malicious items detected)
    Data Stream: 0
    (No malicious items detected)
    Folder: 0
    (No malicious items detected)
    File: 3
    PUP.Optional.Booking, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\BOOKING.COM.LNK, Quarantined, [411], [347183],1.0.2057
    PUP.Optional.MySearch.Generic, C:\USERS\ADMIN\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\LOCAL STORAGE\http_seenonscreen.dl.mysearch.com_0.localstorage, Quarantined, [8884], [383401],1.0.2057
    PUP.Optional.MySearch.Generic, C:\USERS\ADMIN\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\LOCAL STORAGE\http_seenonscreen.dl.mysearch.com_0.localstorage-journal, Quarantined, [8884], [383401],1.0.2057
    Physical Sector: 0
    (No malicious items detected)

    (end)
     
  4. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,120
    2,600
    Male
    Malware Removal, Gaming
    Windows 7
    ESET
    How is your computer behaving now?
     
  5. RayH

    RayH New Member

    Jul 25, 2015
    23
    0
    Italy
    Ever since my last message I haven't opened google chrome and all was going great.
    I've just opened it this very minute and it has already opened a fishy page (i will attach a screenshot of it) and MalwareBytes keeps blocking a site it thing is a threat (screenshot also attached). However the computer is responding fast.

    Thanks so much for following up on my thread!
     

    Attached Files:

  6. RayH

    RayH New Member

    Jul 25, 2015
    23
    0
    Italy
    I closed and reopened chrome and again, immediately, unwanted pages are trying to open.
     

    Attached Files:

  7. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,120
    2,600
    Male
    Malware Removal, Gaming
    Windows 7
    ESET
    [​IMG] Scan with Farbar Recovery Scan Tool

    Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Make sure that Addition.txt option is checked.

      [​IMG]
    • Press Scan button and wait.
    • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
    Please attach report into your next reply.
     
  8. RayH

    RayH New Member

    Jul 25, 2015
    23
    0
    Italy
    Hey again,
    Attached you can find both produced files.
    Thanks loads!
     

    Attached Files:

  9. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,120
    2,600
    Male
    Malware Removal, Gaming
    Windows 7
    ESET
    Let me know if this solved it:


    [​IMG] Fix with Farbar Recovery Scan Tool

    [​IMG] This fix was created for this user for use on that particular machine. [​IMG]
    [​IMG] Running it on another one may cause damage and render the system unstable. [​IMG]

    Download attached fixlist.txt file and save it to the Desktop:

    Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Press the Fix button just once and wait.
    • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

    Please attach it to your reply.
     

    Attached Files:

  10. RayH

    RayH New Member

    Jul 25, 2015
    23
    0
    Italy
    Hello,

    Uploaded is the text file "Fixlog".

    Thanks again!
     

    Attached Files:

  11. RayH

    RayH New Member

    Jul 25, 2015
    23
    0
    Italy
    Just in case I had to check how the computer was behaving right after the fix and restart, I opened Google and searched random pages.
    Malwarebytes is blocking a certain page from opening by itself.
    I attached a screenshot of that.

    Shanks!
     

    Attached Files:

  12. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,120
    2,600
    Male
    Malware Removal, Gaming
    Windows 7
    ESET
    Is this happening on every website you visit?
     
  13. RayH

    RayH New Member

    Jul 25, 2015
    23
    0
    Italy
    I had just opened Chrome and before I could type anything Malwarebytes was already blocking the same page as before (attached). And as I was writing this reply it blocked another. (attached as well) Screenshot (55).png Screenshot (56).png
    So no specific website. I suppose it's Chrome itself; but you're the expert :)
    I also have McAfee and for the first time it also blocked a page, it gave the IP but I didnt manage to get it.

    By the way, all the best to you!
     
  14. RayH

    RayH New Member

    Jul 25, 2015
    23
    0
    Italy
    Sometimes nothing hapens until I click on a search result I've made, then Malwarebytes starts repeatedly blocking pages (sometimes the same one over and over, at other times different pages).
    I attached 3 screenshots showing 3 consecutive blocks MAlwarebytes did (a coupe of seconds apart).
     

    Attached Files:

  15. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,120
    2,600
    Male
    Malware Removal, Gaming
    Windows 7
    ESET
    MalwareBytes's job is to block unwanted connection.
     
  16. RayH

    RayH New Member

    Jul 25, 2015
    23
    0
    Italy
    TwinHeadedEagle, do you think you'll be able to get rid of whatever is causing these unwanted connections on Chrome?
    Is there anything else I can do? Mayday! Mayday!
     
  17. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,120
    2,600
    Male
    Malware Removal, Gaming
    Windows 7
    ESET
    You can try to reinstall Chrome and to install uBlock later.
     
  18. RayH

    RayH New Member

    Jul 25, 2015
    23
    0
    Italy
    Hey TwinHeadedEagle, I dropped by to say a huge thank you for your help! It seems my computer is clean again.

    All the best to you!