SOLVED Removed Malware with Malwarebytes - Internet does not work now

Discussion in 'Malware Removal Assistance For Windows' started by LanceCocuski, Jun 24, 2017.

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  1. LanceCocuski

    LanceCocuski Level 1

    Jun 24, 2017
    5
    6
    Vancouver WA
    Other OS
    Malwarebytes
    Operating System:
    Windows Vista
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Infection date and initial symptoms:
    Well, i just knew i had junk on my computer that wasnt supposed to be there, so i learned about malware bytes and started cleaning my computer. I experience alot of lag for no reason so thats what hinted at the infaction.
    Current issues and symptoms:
    Everything is Running Fine, accept internet does not work. It says i'm connected, i can use The internet explorer just fine, but nothing else works.
    Steps taken in order to remove the infection:
    Just used Malwarebytes.
    Logs added to help request:
    • FRST.txt
    • Addition.txt
    So i was already following a step by step guide via email with another malware bytes technician. Because malware bytes could not run, so he walked me thorugh some tasks that removed malware that was blocking malware bytes. Thats what i assumed happened at least. I preformed a scan, it deleted many trojans and such. Everythin seemed fine, until i couldnt connect to the internet. I've summarized that due to the absense of a malware program, my internet is messed up. Before i realized that, i restarted my internet and PC many times in attemps to fixing it.
    I need assistance ASAP since i despratley need to be able to use my internet, thanks in advance.
     

    Attached Files:

  2. LanceCocuski

    LanceCocuski Level 1

    Jun 24, 2017
    5
    6
    Vancouver WA
    Other OS
    Malwarebytes
    I just noted that you will not assist users who use priacy programs, i do have Vuze in my possesion but i no longer have a need for it. I've attempted to uninstall it and my computer blue screens so i just left it there.
     
  3. LanceCocuski

    LanceCocuski Level 1

    Jun 24, 2017
    5
    6
    Vancouver WA
    Other OS
    Malwarebytes
    Either my drivers or registry keys are damaged, and i don't know how to fix that.
     
  4. LanceCocuski

    LanceCocuski Level 1

    Jun 24, 2017
    5
    6
    Vancouver WA
    Other OS
    Malwarebytes
    Can anyone help me?
     
  5. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,715
    2,654
    Malware Removal, Gaming
    Windows 7
    ESET
    Hello,


    [​IMG] Fix with Farbar Recovery Scan Tool

    [​IMG] This fix was created for this user for use on that particular machine. [​IMG]
    [​IMG] Running it on another one may cause damage and render the system unstable. [​IMG]

    Download attached fixlist.txt file and save it to the Desktop:

    Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Press the Fix button just once and wait.
    • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

    Please attach it to your reply.



    [​IMG] Fix with AdwCleaner

    Please download AdwCleaner by Xplode and save the file to your Desktop.
    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
    • Accept the Terms of use.
    • Wait until the database is updated.
    • Click Scan.
    • When finished, please click Clean.
    • Your PC should reboot now.
    • After reboot, logfile will be opened. Copy its content into your next reply.

    Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
     

    Attached Files:

    Arin likes this.
  6. LanceCocuski

    LanceCocuski Level 1

    Jun 24, 2017
    5
    6
    Vancouver WA
    Other OS
    Malwarebytes
    Hello, the problem was resolved physically when i purchased a new hard drive with a fresh install for a new operating system, i would like to request the deletion of this thread due to lack of relevancy. Thank you for your help though.
     
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