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Software Troubleshooting
Reset after updating to b1151
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<blockquote data-quote="kowalski215" data-source="post: 455327" data-attributes="member: 34969"><p>Hi everyone, I'm currently working on my new Surface Pro 4. Yesterday I upgraded to Win 10 10586 (the latest build released). This morning, the touchpad of the surface cover wasn't working (probably the driver was missingbut there was no way to update it). After chatting with Microsoft HelpDesk I did a hard reset of the device, which have brought it back to the previous build; then, I updated. Now the touchpad is working fine.</p><p>I was told from the technical support that the problem was due to the antiviru (Eset Smart Security). Is it possible? Could you suggest me any other antivirus that can protect my new device without being too heavy and battery drainer?</p><p>Thanks in advance for your help</p></blockquote><p></p>
[QUOTE="kowalski215, post: 455327, member: 34969"] Hi everyone, I'm currently working on my new Surface Pro 4. Yesterday I upgraded to Win 10 10586 (the latest build released). This morning, the touchpad of the surface cover wasn't working (probably the driver was missingbut there was no way to update it). After chatting with Microsoft HelpDesk I did a hard reset of the device, which have brought it back to the previous build; then, I updated. Now the touchpad is working fine. I was told from the technical support that the problem was due to the antiviru (Eset Smart Security). Is it possible? Could you suggest me any other antivirus that can protect my new device without being too heavy and battery drainer? Thanks in advance for your help [/QUOTE]
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