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<blockquote data-quote="RoboMan" data-source="post: 871986" data-attributes="member: 53544">FYI <a href="https://www.bitdefender.com/consumer/support/answer/13450/" target="_blank">The real-time protection feature included in Bitdefender - Bitdefender</a>In THREAT ACTIONS, what option have you chosen? Take into account &quot;take proper actions&quot; will decide the best action according to the scenario.Depends. I called them and was in the line for 45 minutes till someone picked up. Chat is great, and e-mail...depending on the case.Would you please share a little more information on what the issue is? I can see BD detected malware and you whitelisted it so you could use it. Was this intentional or malware-done? If you whitelisted it and still cannot use the program, make sure to whitelist the file not only on Online Threat Prevention module, but on Antivirus and Advanced Threat Defense.For your information:Antivirus -- real time protection and signaturesOnline Threat Prevention -- cloud-based network (web protection, online protection, fraud, phishing)Advanced Threat Defense -- behaviour blocker</blockquote>

[QUOTE="RoboMan, post: 871986, member: 53544"] FYI [URL="https://www.bitdefender.com/consumer/support/answer/13450/"]The real-time protection feature included in Bitdefender - Bitdefender[/URL] In THREAT ACTIONS, what option have you chosen? Take into account "take proper actions" will decide the best action according to the scenario. Depends. I called them and was in the line for 45 minutes till someone picked up. Chat is great, and e-mail...depending on the case. Would you please share a little more information on what the issue is? I can see BD detected malware and you whitelisted it so you could use it. Was this intentional or malware-done? If you whitelisted it and still cannot use the program, make sure to whitelist the file not only on [B][U]Online Threat Prevention[/U][/B] module, but on [B][U]Antivirus[/U][/B] and [B][U]Advanced Threat Defense[/U][/B]. [U]For your information:[/U] [B][COLOR=rgb(247, 218, 100)]Antivirus[/COLOR][/B] -- real time protection and signatures [B][COLOR=rgb(247, 218, 100)]Online Threat Prevention[/COLOR][/B] -- cloud-based network (web protection, online protection, fraud, phishing) [B][COLOR=rgb(247, 218, 100)]Advanced Threat Defense[/COLOR][/B] -- behaviour blocker [/QUOTE]

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