clang

New Member
Joined
Oct 8, 2018
Messages
2
Operating System
MacOS High Sierra
#1
Hi All,

I ended up with Safe Finder on my Macbook and now I can't remove it from Safari, I have tried everything that I have found on the web, malwarebytes says the mac is clean, chrome works as normal after a reset, but safari cannot shake it. I have run through the system to the best of my knowledge and can't find anything left of it or any strange aliases after deletion. Please help
 
Current issues and symptoms
Safari loads with the default homepage as safe finder
Steps taken in order to remove the infection
Removal of all applications associated with it, malwarebytes used to clean, all internet history and caches deleted. checked the library for additional files and found nothing out of the ordinary
Likes: upnorth

clang

New Member
Joined
Oct 8, 2018
Messages
2
Operating System
MacOS High Sierra
#3
Hi,

Yes, I've followed every guide possible and nothing remains that can be found of safefinder or an alias. Yet safari still loads with safe finder search engine... I reset chrome which worked but I can't delete safari from my mac to start over so it's tricky. I'm not sure what else I can try. I can't find anyone else who's had the same issue
 

sunni77

New Member
Joined
Oct 14, 2018
Messages
2
Operating System
MacOS
Antivirus
Malwarebytes
#4
I am having this SAME exact issue, I have followed ALL directions there are no extensions, my home page is set to apple.com but it STILL re-directs to SafeFinder :/ please help!
 

sunni77

New Member
Joined
Oct 14, 2018
Messages
2
Operating System
MacOS
Antivirus
Malwarebytes
#5
I think I may have SOLVED this! It was the thing I didn't think to try, but did, and now it weirdly worked.

1. Go to Safari >> Preferences
2. Under 'General' change the following:
3. "Safari Opens With:" 'a new window'
3. "New windows open with:" change to 'Empty Page'
4. "New tabs open with:" change to 'Empty Page'
5. Close out, open a new Safari window - it should open blank
6. Now go BACK into your preferences and set them back to "Homepage" and set your own desired home page.
7. That should do it!
8. If not clear cache, clear history, clear all website data under 'Privacy'.

(mine was already previously set to home page and my home page was set correctly and there were NO extensions to delete so that wasn't it - I tried this, which is the equivalent of getting out of the car and getting back in kind of thing. ;) lol
 

pomartist

New Member
Joined
Nov 5, 2018
Messages
1
Operating System
MacOS
#6
Hi,

Yes, I've followed every guide possible and nothing remains that can be found of safefinder or an alias. Yet safari still loads with safe finder search engine... I reset chrome which worked but I can't delete safari from my mac to start over so it's tricky. I'm not sure what else I can try. I can't find anyone else who's had the same issue
Hi. I have the same issue. On macOS Mojave. Did everything I could possibly do yet Safe Finder still opens up in Safari. In Safari System Preferences my Homepage tab is grayed out, despite still shows google.com I get Safe Finder opening Safari. Please help!
 

dffn

New Member
Joined
Nov 9, 2018
Messages
1
Operating System
MacOS
Antivirus
AVG
#7
Exact same issue in Mojave. Did what sunni77 suggested, worked til step 6, but hompage in preferneces is set to correct homepage, but cannot be changed as its grayed out. I closed Safari, opened and Safe Finder is back. :(((( Anyone worked it out? Thank you.
 
Joined
Nov 18, 2018
Messages
1
Operating System
MacOS
Antivirus
Malwarebytes
#8
Exact same issue in Mojave. Did what sunni77 suggested, worked til step 6, but hompage in preferneces is set to correct homepage, but cannot be changed as its grayed out. I closed Safari, opened and Safe Finder is back. :(((( Anyone worked it out? Thank you.
okay after many hours I hope ni can help you as I had the same problem ....... I created a new user and made them admin . I then returned to my main user and unlocked so I can make changes - the parental control was ticked !!! when I tried to untick it told me I couldn't as Admins can't have parental control okay so what you do here is - make this account a standard account ( DO NOT DELETE) then using your new admin account uncheck the box for parental control on what was the old admin user , . once its unchecked return to the original admin user ( still standard account ) and go to your safari home page settings in preferences / general - fingers crossed its no longer greyed - change it to your own homepage you want , save it then , you may log out and return to the user profiles and make the Admin Admin once again
hope this makes sense - it seems the home page is greyed out due to some clever parental control setting! was driving me mad as the actual bug was gone but the homepage wouldn't change❤️
 

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