Solved Same Laptops But Different Windows Experience Index

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samit

samit

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Nov 4, 2011
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me and my friend bought a laptop few days ago.....after doing all the format and driver install stuff....i just felt shocked when i saw difference between windows experience index in every part except aero and gaming graphics....there was a huge gap in windows experience index between mine and my friends laptop......

here's the screenshot of my laptop:

my%20wei.JPG


here's the screenshot of my friend laptop:

324238_2805559067966_1528329613_2761280_340996463_o.jpg


the following screenshot is of gpu which is same in both mine and my friends laptop

intel.jpg


redon.jpg


could you guys please help me figure out what went wrong???
 
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I don't understand why one screenshot shows an Intel GPU and the other an ATI Radeon. I thought they're the same model?

Also, did you make sure to re-run or "refresh" the Windows Experience Index assessment on both machines?

TxlBZ.png
 
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ati radeon hd 6470m driver from HP comes bundled with intel media components during driver installation....so intel hd graphics family is among one of intel media components that gets installed.....its same on both the laptops.....yes i did re-run assessment....
 
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It looks like you CPU has intergrated graphics too. Go into the BIOS and make sure it is set to the dedicated AMD GPU not the integrated intel one. Also make sure your drivers are up to date.
 
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MetalShaun said:
It looks like you CPU has intergrated graphics too. Go into the BIOS and make sure it is set to the dedicated AMD GPU not the integrated intel one. Also make sure your drivers are up to date.
Click to expand...

nope there isn't any such options......
 
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With my knowledge of hps switchable graphics, the system turns off the dedicated graphics entirely when on battery power, and only uses the dedicated graphics when on AC power.

Could it be that one test was done on battery power, and the other wasn't?
 
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iPanik said:
With my knowledge of hps switchable graphics, the system turns off the dedicated graphics entirely when on battery power, and only uses the dedicated graphics when on AC power.

Could it be that one test was done on battery power, and the other wasn't?
Click to expand...

nope it was done in ac power.....you can't run assessment in battery power.....
 
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I think the problems is have 2 VGA cards. From CPU (intel HD graphics) and ATI.
sometimes when you do assessment, it can be using ATI card ,or intel HD graphics.
Like my laptop. which using 2 VGA. intel HD graphics + nVidia optimus.
 
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Before you turn it in.
What bios version do you have?

http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/HP-Envy-14-2013tx-switchable-graphics-not-working/td-p/771749
According to this thread on the hp forums (it's for an Envy, but it's the same mechanism), this is a bug in the bios and that updates should be rolling out.
 
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iPanik said:
well damn...
Your not making this easy for us ;)

Catalyst Control Center should have a switchable graphics pane. What happens when you choose "High performance GPU" option?
Click to expand...

ahh sorry about that :angel:........i played some games using high performance in switchable graphics......all the games run smoothly without any problem......but i don't why WEI showing low score......is it some bugs of WEI or manufacture fault of my laptop......
 
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