- Mar 2, 2013
- 13
I had read previous thread with same kind of scareware. But don't work for me, seem I can not get into the system anyway.
Fiery said:Hi and welcome to MalwareTips!
I'm Fiery and I would gladly assist you in removing the malware on your computer.
Before we start:
- Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
- Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
- Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
- Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
- The absence of symptoms does not mean your PC is fully disinfected.
- If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
- Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.
Please print these instruction out so that you know what you are doing. Do the below on another clean PC and use the bootable CD to boot your infected PC.
- Download OTLPE to your desktop
- Double click OTLPEStd.exe and this will then open imgburn to burn the file to CD
- Reboot your system using the boot CD you just created.
Note : If you do not know how to set your computer to boot from CD follow the steps here- Wait for the CD to detect your hardware and load the operating system
- Your system should now display a Reatogo desktop
Note : as you are running from CD it is not exactly speedy
While in OTLPE, double click the OTLPE icon.- Select the Windows folder of the infected drive if it asks for a location.
- When asked Do you wish to load the remote registry, select Yes.
- When asked Do you wish to load remote user profile(s) for scanning, select Yes.
- Ensure the box Automatically Load All Remaining Users is checked and press OK.
- OTL should now start
- Check the boxes beside LOP Check and Purity Check
- Press the Run Scan button
- When finished, the file will be saved in drive C:\OTL.txt
- Copy this file to a USB drive if you do not have internet connection on the system.
- Please attach the content of OTL.txt in your next reply.
amandamcpherson said:OTL logfile created on: 3/2/2013 11:14:49 PM - Run
OTLPE by OldTimer - Version 3.1.48.0 Folder = X:\Programs\OTLPE
Microsoft Windows XP Service Pack 3 (Version = 5.1.2600) - Type = SYSTEM
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
3.00 Gb Total Physical Memory | 3.00 Gb Available Physical Memory | 92.00% Memory free
3.00 Gb Paging File | 3.00 Gb Available in Paging File | 98.00% Paging File free
Paging file location(s): C:\pagefile.sys 2046 4092 [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 149.05 Gb Total Space | 113.24 Gb Free Space | 75.98% Space Free | Partition Type: NTFS
Drive X: | 284.12 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS
Computer Name: REATOGO | User Name: SYSTEM
Boot Mode: Normal | Scan Mode: All users
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days
Using ControlSet: ControlSet003
========== Win32 Services (SafeList) ==========
SRV - File not found [Disabled] -- -- (HidServ)
SRV - [2013/03/02 20:36:26 | 000,106,280 | ---- | M] (SurfRight B.V.) [Auto] -- C:\Program Files\HitmanPro\hmpsched.exe -- (HitmanProScheduler)
SRV - [2013/02/20 07:38:08 | 000,093,984 | ---- | M] (Conduit) [Auto] -- C:\Program Files\SearchProtect\bin\CltMngSvc.exe -- (CltMngSvc)
SRV - [2013/02/05 16:09:05 | 000,651,720 | ---- | M] (Macrovision Europe Ltd.) [On_Demand] -- C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe -- (FLEXnet Licensing Service)
SRV - [2012/12/13 12:01:56 | 000,159,640 | ---- | M] (McAfee, Inc.) [Auto] -- C:\WINDOWS\System32\mfevtps.exe -- (mfevtp)
SRV - [2012/12/13 12:01:54 | 000,167,344 | ---- | M] (McAfee, Inc.) [Auto] -- C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe -- (McShield)
SRV - [2012/08/21 16:06:00 | 000,132,712 | ---- | M] (McAfee, Inc.) [Auto] -- C:\Program Files\McAfee\Common Framework\FrameworkService.exe -- (McAfeeFramework)
SRV - [2012/07/03 17:14:52 | 000,163,200 | ---- | M] (McAfee, Inc.) [Auto] -- C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe -- (mfefire)
SRV - [2012/07/03 17:14:50 | 000,489,120 | ---- | M] (McAfee, Inc.) [Auto] -- C:\Program Files\McAfee\Host Intrusion Prevention\FireSvc.exe -- (enterceptAgent)
SRV - [2011/12/02 11:55:28 | 000,161,664 | ---- | M] (Oracle Corporation) [Auto] -- C:\Program Files\Java\jre7\bin\jqs.exe -- (JavaQuickStarterService)
SRV - [2011/09/14 20:08:00 | 000,209,760 | ---- | M] (McAfee, Inc.) [Auto] -- C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe -- (McTaskManager)
SRV - [2011/09/09 13:17:30 | 000,245,760 | ---- | M] (Avaya Inc.) [Auto] -- C:\Program Files\Avaya\Avaya one-X Communicator\QosServM.exe -- (iClarityQoSService)
SRV - [2009/09/18 03:00:00 | 000,764,768 | ---- | M] (Microsoft Corporation) [Auto] -- C:\WINDOWS\system32\CCM\CcmExec.exe -- (CcmExec)
SRV - [2009/09/18 03:00:00 | 000,246,624 | ---- | M] (Microsoft Corporation) [On_Demand] -- C:\WINDOWS\System32\CCM\TSManager.exe -- (smstsmgr)
========== Driver Services (SafeList) ==========
DRV - File not found [Kernel | On_Demand] -- -- (WDICA)
DRV - File not found [Kernel | On_Demand] -- -- (PDRFRAME)
DRV - File not found [Kernel | On_Demand] -- -- (PDRELI)
DRV - File not found [Kernel | On_Demand] -- -- (PDFRAME)
DRV - File not found [Kernel | On_Demand] -- -- (PDCOMP)
DRV - File not found [Kernel | System] -- -- (PCIDump)
DRV - File not found [Kernel | On_Demand] -- -- (mfeavfk01)
DRV - File not found [Kernel | System] -- -- (lbrtfdc)
DRV - File not found [Kernel | System] -- -- (Changer)
DRV - [2013/01/31 03:19:50 | 000,181,344 | ---- | M] (DEVGURU Co., LTD.(www.devguru.co.kr)) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\ssudmdm.sys -- (ssudmdm) SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.)
DRV - [2013/01/31 03:19:50 | 000,083,168 | ---- | M] (DEVGURU Co., LTD.(www.devguru.co.kr)) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\ssudbus.sys -- (dg_ssudbus) SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.)
DRV - [2012/12/13 12:01:56 | 000,090,368 | ---- | M] (McAfee, Inc.) [Kernel | System] -- C:\WINDOWS\system32\drivers\mfetdi2k.sys -- (mfetdi2k)
DRV - [2012/12/13 12:01:56 | 000,087,816 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\mferkdet.sys -- (mferkdet)
DRV - [2012/12/13 12:01:55 | 000,477,584 | ---- | M] (McAfee, Inc.) [Kernel | Boot] -- C:\WINDOWS\system32\drivers\mfehidk.sys -- (mfehidk)
DRV - [2012/12/13 12:01:55 | 000,215,024 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\mfeavfk.sys -- (mfeavfk)
DRV - [2012/12/13 12:01:55 | 000,121,544 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\mfeapfk.sys -- (mfeapfk)
DRV - [2012/12/13 12:01:55 | 000,059,616 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\mfebopk.sys -- (mfebopk)
DRV - [2012/07/03 17:14:52 | 000,348,880 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\mfefirek.sys -- (mfefirek)
DRV - [2012/07/03 17:14:52 | 000,083,920 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\mfendisk.sys -- (mfendiskmp)
DRV - [2012/07/03 17:14:52 | 000,083,920 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\mfendisk.sys -- (mfendisk)
DRV - [2012/07/03 17:14:50 | 000,147,248 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\HipShieldK.sys -- (HipShieldK)
DRV - [2012/07/03 17:14:50 | 000,042,016 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\FireNfcp.sys -- (FireNfcp)
DRV - [2010/09/21 14:13:40 | 000,156,160 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\b57xp32.sys -- (b57w2k)
DRV - [2009/09/18 03:00:00 | 000,020,848 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand] -- C:\WINDOWS\system32\CCM\PrepDrv.sys -- (prepdrvr)
DRV - [2009/08/21 18:24:26 | 000,040,320 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\nmnt.sys -- (nm)
DRV - [2008/10/20 19:08:06 | 000,012,448 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\smsmdm.sys -- (smsmdd)
DRV - [2008/05/06 16:06:00 | 000,011,520 | ---- | M] (Western Digital Technologies) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\wdcsam.sys -- (WDC_SAM)
DRV - [2007/12/14 08:21:56 | 000,290,816 | ---- | M] (Texas Instruments) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\tifm21.sys -- (tifm21)
DRV - [2007/10/31 09:23:20 | 002,236,544 | ---- | M] (Intel Corporation) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\NETw4x32.sys -- (NETw4x32) Intel(R)
DRV - [2007/08/28 14:47:36 | 000,146,560 | ---- | M] (AuthenTec, Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\atswpdrv.sys -- (ATSWPDRV) AuthenTec TruePrint USB Driver (SwipeSensor)
DRV - [2007/06/18 15:12:04 | 000,016,768 | ---- | M] (Hewlett-Packard Development Company, L.P.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\HpqKbFiltr.sys -- (HpqKbFiltr)
DRV - [2007/05/09 12:27:00 | 000,097,280 | ---- | M] (Texas Instruments) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\gtipci21.sys -- (GTIPCI21)
DRV - [2007/02/01 08:29:52 | 000,024,304 | ---- | M] (PCTEL Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\PCTINDIS5.sys -- (PCTINDIS5)
DRV - [2006/08/28 13:40:48 | 001,160,320 | ---- | M] (Agere Systems) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\AGRSM.sys -- (AgereSoftModem)
DRV - [2006/08/18 12:18:08 | 000,009,400 | ---- | M] (Roxio) [File_System | Auto] -- C:\WINDOWS\system32\DLA\DLADResM.SYS -- (DLADResM)
DRV - [2006/08/18 12:17:46 | 000,035,096 | ---- | M] (Roxio) [File_System | Auto] -- C:\WINDOWS\system32\DLA\DLABMFSM.SYS -- (DLABMFSM)
DRV - [2006/08/18 12:17:44 | 000,097,848 | ---- | M] (Roxio) [File_System | Auto] -- C:\WINDOWS\system32\DLA\DLAUDF_M.SYS -- (DLAUDF_M)
DRV - [2006/08/18 12:17:44 | 000,094,648 | ---- | M] (Roxio) [File_System | Auto] -- C:\WINDOWS\system32\DLA\DLAUDFAM.SYS -- (DLAUDFAM)
DRV - [2006/08/18 12:17:42 | 000,026,008 | ---- | M] (Roxio) [File_System | Auto] -- C:\WINDOWS\system32\DLA\DLAOPIOM.SYS -- (DLAOPIOM)
DRV - [2006/08/18 12:17:40 | 000,032,472 | ---- | M] (Roxio) [File_System | Auto] -- C:\WINDOWS\system32\DLA\DLABOIOM.SYS -- (DLABOIOM)
DRV - [2006/08/18 12:17:38 | 000,104,472 | ---- | M] (Roxio) [File_System | Auto] -- C:\WINDOWS\system32\DLA\DLAIFS_M.SYS -- (DLAIFS_M)
DRV - [2006/08/18 12:17:38 | 000,014,520 | ---- | M] (Roxio) [File_System | Auto] -- C:\WINDOWS\system32\DLA\DLAPoolM.SYS -- (DLAPoolM)
DRV - [2006/08/11 09:35:18 | 000,012,920 | ---- | M] (Roxio) [File_System | System] -- C:\WINDOWS\system32\drivers\DLACDBHM.SYS -- (DLACDBHM)
DRV - [2006/08/11 09:35:16 | 000,028,184 | ---- | M] (Roxio) [File_System | System] -- C:\WINDOWS\system32\drivers\DLARTL_M.SYS -- (DLARTL_M)
DRV - [2006/06/28 08:54:00 | 000,009,472 | ---- | M] (Hewlett-Packard Development Company, L.P.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\CPQBttn.sys -- (HBtnKey)
DRV - [2006/01/10 00:00:04 | 000,022,016 | ---- | M] (Hewlett-Packard Corporation) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\Accelerometer.sys -- (Accelerometer)
DRV - [2006/01/10 00:00:04 | 000,017,920 | ---- | M] (Hewlett-Packard Corporation) [Kernel | Boot] -- C:\WINDOWS\system32\drivers\hpdskflt.sys -- (hpdskflt)
DRV - [2005/11/29 15:56:28 | 000,036,768 | ---- | M] (Infineon Technologies AG) [Kernel | System] -- C:\WINDOWS\System32\drivers\psd.sys -- (PersonalSecureDrive)
DRV - [2005/10/21 10:19:34 | 000,036,352 | ---- | M] (Infineon Technologies AG) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\ifxtpm.sys -- (IFXTPM)
DRV - [2001/08/17 11:10:28 | 000,035,913 | ---- | M] (SMC) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\smcirda.sys -- (SMCIRDA)
========== Standard Registry (SafeList) ==========
:OTL
O20 - AppInit_DLLs: (c:\progra~1\browse~1\sprote~1.dll) - C:\Program Files\BrowseToSave\sprotector.dll ()
[2013/03/02 10:59:31 | 000,177,284 | ---- | C] (Lurcom Ltd) -- C:\Documents and Settings\5678118.exe
[2013/03/02 22:25:48 | 000,003,634 | ---- | M] () -- C:\WINDOWS\ooezph.zus
[2013/03/02 22:12:18 | 000,017,808 | ---- | M] () -- C:\WINDOWS\xrjaun.dgf
[2013/03/02 21:29:19 | 000,083,643 | ---- | M] () -- C:\WINDOWS\vnpuif.qtl
[2013/03/02 11:02:10 | 000,093,635 | ---- | M] () -- C:\WINDOWS\pubfqb.wpk
[2013/03/02 11:02:03 | 000,177,665 | ---- | M] () -- C:\WINDOWS\jlayf.qsx
[2013/03/02 11:01:21 | 000,245,744 | ---- | M] () -- C:\WINDOWS\vjrz.lfd
:Files
C:\Documents and Settings\xx\5678118.exe
ipconfig /flushdns /c
:Commands
[EMPTYTEMP]
[RESETHOSTS]
:Files
C:\WINDOWS\ppmmc.lea
C:\WINDOWS\System32\name.exe
:Commands
[reboot]
:OTL
CHR - Extension: Browsee2saave = C:\Documents and Settings\xx\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\ibghjpbjkjfaphkoimdachhdkobdphfo\1\
:Files
C:\Documents and Settings\All Users\Application Data\Browsee2saave
C:\Documents and Settings\xx\Application Data\ldr.mcb