Solved Search Protect by ClientConnectLTD Won't Uninstall

[NTwAin]

Help would be much appreciated: this is the only computer I have access to that runs certain programs I need for schoolwork!!! Please let me know if I am missing any information; I've never dealt with something like this before, and my computer knowledge is minimal.

 

[TwinHeadedEagle]

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[WDavenport]

Hello. This is the same person, but I'm using a fudge email to upload the files because I don't want the malware to collect information relating to my email account, password etc... Uploaded with this post are the files from the scan.

 

[NTwAin]

Hello. I got the files from the scan onto a flashdrive and am using my laptop to upload them here. Many thanks for the help!!!

 

[TwinHeadedEagle]

Hi,

Before we begin, I want you to have this in mind:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.

First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled):
- BrowserSafeguard with RocketTab
- Search Protect
- SupraSavings
- Adobe Reader 9

Latest versions Adobe Reader available here --> http://get.adobe.com/uk/reader/
Make sure to uncheck optional offers.

***** NEXT *****​

Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

Open FRST, and click Fix. Attach me that report after it is finished.

***** NEXT *****​

Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.

• Click on the Scan button.
• After the scan has finished click on the Clean button.

Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.

• After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
• Post logfile will also be saved in the C:\AdwCleaner folder.

 

[NTwAin]

Here is the fixlog file

 

[TwinHeadedEagle]

Ok, procede with Adwcleaner.

 

[NTwAin]

Here is the adw cleaner file. So search protect is no longer listed under the uninstall section of the control panel, but neither was suprasavings, and that was still on my computer. Is there any way to tell if it is actually gone completely, and my browsers are safe to use?

 

[TwinHeadedEagle]

Run FRST once more, press Scan and attach fresh report.

 

[NTwAin]

Here is the fresh scan report

 

[TwinHeadedEagle]

PC seems clean to me, any problem?

 

[NTwAin]

Guess not. Thanks man!

 

[TwinHeadedEagle]

For future protection I can recommend you:
- Adblock --> https://adblockplus.org/en/chrome
- Unchecky --> http://unchecky.com/



• The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.