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<blockquote data-quote="Divine_Barakah" data-source="post: 1019951" data-attributes="member: 79770">Thank you very much for pointing this out. On the bright side, Emaisoft support is excellent and they are very helpful when it comes to support request (malware infection issues included). I know one might think the system is clean (in the case of installing Emaisoft on an already infected system), but in my case I consider myself paying for Emaisoft not for its protection, but rather for support who have proven to be knowledgeable. Moreover, with the help of other tools and 2nd opinion scanners, one would be notified especially if multiple 2nd opinion scanners are in use. I have a question if you dont mind. In the case of the worm infection and after you installed Emaisoft on the infected machine. Why do you think Emaisoft failed to detect the malicious activity? Is it not the same malicious activity? Or was it that Emaisoft after a system scan exluded the infection from its monitoring considering it safe and thus neglecting the malicious behaviour?</blockquote>

[QUOTE="Divine_Barakah, post: 1019951, member: 79770"] Thank you very much for pointing this out. On the bright side, Emaisoft support is excellent and they are very helpful when it comes to support request (malware infection issues included). I know one might think the system is clean (in the case of installing Emaisoft on an already infected system), but in my case I consider myself paying for Emaisoft not for its protection, but rather for support who have proven to be knowledgeable. Moreover, with the help of other tools and 2nd opinion scanners, one would be notified especially if multiple 2nd opinion scanners are in use. I have a question if you dont mind. In the case of the worm infection and after you installed Emaisoft on the infected machine. Why do you think Emaisoft failed to detect the malicious activity? Is it not the same malicious activity? Or was it that Emaisoft after a system scan exluded the infection from its monitoring considering it safe and thus neglecting the malicious behaviour? [/QUOTE]

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