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<blockquote data-quote="sap" data-source="post: 808023" data-attributes="member: 28385">Hi Woodrowbone,We are not able to replicate the issue for the Google Backup and Sync.If you don&#039;t mind, can you send us the following log file: &quot;C:\ProgramData\SecureAge Technology\SecureAge\log\whitelist.log&quot;?You can try to figure out from the log file too, but if you need any help in analyzing, please compress the file, and send it via <a href="https://transfer.pcloud.com/" target="_blank">Send large files up to 5GB for free</a>&nbsp; to <a href="mailto:secureplus@secureage.com">secureplus@secureage.com</a>Please let us know the file name that get blocked, so that we could try to search and analyze it from the log file.Regarding to APEX, yes it is trained against all submitted files and some other sample files that we have.Because it is using Artificial Intelligence, it will try to find similarity in the files, and it doesn&#039;t mean that it will catch all these files after training.The purpose for APEX is to catch the new viruses that are created based on the existing virus. For traditional antivirus engine, when there is any modification on the virus, it will take time until the virus can be detected, because we have to wait until the signature is added into the virus definition files.</blockquote>

[QUOTE="sap, post: 808023, member: 28385"] Hi Woodrowbone, We are not able to replicate the issue for the Google Backup and Sync. If you don't mind, can you send us the following log file: "C:\ProgramData\SecureAge Technology\SecureAge\log\whitelist.log"? You can try to figure out from the log file too, but if you need any help in analyzing, please compress the file, and send it via [URL="https://transfer.pcloud.com/"]Send large files up to 5GB for free[/URL] to [email]secureplus@secureage.com[/email] Please let us know the file name that get blocked, so that we could try to search and analyze it from the log file. Regarding to APEX, yes it is trained against all submitted files and some other sample files that we have. Because it is using Artificial Intelligence, it will try to find similarity in the files, and it doesn't mean that it will catch all these files after training. The purpose for APEX is to catch the new viruses that are created based on the existing virus. For traditional antivirus engine, when there is any modification on the virus, it will take time until the virus can be detected, because we have to wait until the signature is added into the virus definition files. [/QUOTE]

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