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<blockquote data-quote="malwarekiller" data-source="post: 48955" data-attributes="member: 1359"><p>Welcome to the forums! <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /> Lets start dealing with your firewall and update issues</p><p></p><p><span style="color: green"><strong>Download and Install Combofix</strong></span> </p><p> </p><p>Download <strong>ComboFix </strong>from one of the following locations: </p><p><a href="http://download.bleepingcomputer.com/sUBs/ComboFix.exe" target="_blank"><strong><span style="color: blue">Link 1</span></strong> </a> </p><p><a href="http://www.forospyware.com/sUBs/ComboFix.exe" target="_blank"><strong><span style="color: blue">Link 2 </span></strong></a> </p><p> </p><p><span style="color: red">VERY IMPORTANT !!! </span>Save ComboFix.exe to your <strong>Desktop </strong> </p><p> </p><p>* <span style="color: red">IMPORTANT</span> - <strong>Disable your AntiVirus and AntiSpyware applications</strong>, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link <a href="http://forums.whatthetech.com/How_Disable_your_Security_Programs_t96260.html&pid=494216#entry494216" target="_blank">here </a> </p><ul> <li data-xf-list-type="ul">Double click on <strong>ComboFix.exe</strong> & follow the prompts.</li> <li data-xf-list-type="ul">Accept the disclaimer and allow to update if it asks<br /> <br /> <img src="http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> <br /> <img src="http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> </li> <li data-xf-list-type="ul">When finished, it shall produce a log for you.<strong> <br /> [*]Please include the C:\ComboFix.txt in your next reply.</strong></li> </ul><p></p><p><span style="color: green">Notes:</span></p><p><span style="color: green">1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.</span></p><p><span style="color: green">2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.</span></p><p><span style="color: green">3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.</span></p><p><span style="color: green"></span></p><p></p><p><strong>Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now</strong></p><p></p><p><strong>NEXT</strong></p><p></p><p>run <a href="http://download.bleepingcomputer.com/farbar/FSS.exe" target="_blank"><strong>farbar service scanner</strong></a></p><p></p><p><img src="http://i1224.photobucket.com/albums/ee362/Essexboy3/Farbar/fss.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></p><p></p><p>Tick "<strong>All</strong>" options.</p><p>Press "<strong>Scan</strong>".</p><p>It will create a log (<strong>FSS.txt</strong>) in the same directory the tool is run.</p><p></p><p>Please copy and paste the log to your reply.</p></blockquote><p></p>
[QUOTE="malwarekiller, post: 48955, member: 1359"] Welcome to the forums! :) Lets start dealing with your firewall and update issues [color=green][b]Download and Install Combofix[/b][/color] Download [b]ComboFix [/b]from one of the following locations: [url=http://download.bleepingcomputer.com/sUBs/ComboFix.exe][b][color=blue]Link 1[/color][/b] [/url] [url=http://www.forospyware.com/sUBs/ComboFix.exe][b][color=blue]Link 2 [/color][/b][/url] [color=red]VERY IMPORTANT !!! [/color]Save ComboFix.exe to your [b]Desktop [/b] * [color=red]IMPORTANT[/color] - [b]Disable your AntiVirus and AntiSpyware applications[/b], usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link [url=http://forums.whatthetech.com/How_Disable_your_Security_Programs_t96260.html&pid=494216#entry494216]here [/url] [list][*]Double click on [b]ComboFix.exe[/b] & follow the prompts. [*]Accept the disclaimer and allow to update if it asks [img]http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png[/img] [img]http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png[/img] [*]When finished, it shall produce a log for you.[b] [*]Please include the C:\ComboFix.txt in your next reply.[/b] [/list] [color=green]Notes: 1. Do not mouse-click Combofix's window while it is running. That may cause it to stall. 2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions. 3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it. [/color] [b]Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now[/b] [b]NEXT[/b] run [url=http://download.bleepingcomputer.com/farbar/FSS.exe][b]farbar service scanner[/b][/url] [img]http://i1224.photobucket.com/albums/ee362/Essexboy3/Farbar/fss.jpg[/img] Tick "[b]All[/b]" options. Press "[b]Scan[/b]". It will create a log ([b]FSS.txt[/b]) in the same directory the tool is run. Please copy and paste the log to your reply. [/QUOTE]
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