Advice Request (Solved) My Kaspersky account password change keep getting denied

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redsworn

Level 4
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Dec 6, 2017
191
Long story short. I tried to change My Kaspersky account password but to no avail.
It keeps saying that I need to include valid symbols. It rejects any kind of symbols I've tried so far. I've put up to 8 different symbols without success either. Please check the included screenshot for a better clarity.

What did I do wrong here? Can someone give me pointer?

2018-12-01_10-23-00.png


PROBLEM SOLVED!
Q&A - (Solved) My Kaspersky account password change keep getting denied
 
Last edited:

redsworn

Level 4
Thread author
Verified
Well-known
Dec 6, 2017
191
It's more like you using invalid symbols.
I didn't include any symbols in my password initially but it deny me to proceed. It still denies my new password even when I included symbols.
Their help page also isn't really helpful either for my particular problem. Maybe I should just give up and left my password as-is.
 
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ChemicalB

Level 8
Verified
Sep 14, 2018
360
Yes the problem seems to be due to invalid symbols, but in this case, the help page should show which symbols are allowed and which not.
Are you running a keystrokes encryption application such as ZAL?
 

redsworn

Level 4
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Well-known
Dec 6, 2017
191
Spaces? probably is the opposite? it is asking for You to use some symbols :)
Fu*k me sideways! This is the issue! They don't accept space in your password.
But seriously though, in what world space is considered as a symbol?
Problem solved!

So for other people who are still wondering. Don't use bloody space in your My Kaspersky account password!
 
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