- Feb 6, 2017
- 18
Virus removal tool cannot find the ad-ware generator files and ad-ware removal tool only removes the ad-ware and not the generator and therefore the ad-ware reappears when computer is restarted (after removal with ad-ware removal tool).
I have scanned my computer using AdwCleaner multiple times and it picks up that adware is present however after each cleanup, when the computer is restarted, the adware appears again. I have used the avast virus scan and removal tool and it has been successful in removing some files linked to the adware generator however for a few files that the tool has picked up, i am unable to delete them or move them to chest and the error message reads 'The system cannot find the file specified'. I have looked at solutions you provided to other users who had the same issue however i wasn't sure wether the methods applied specifically to each user or generally. I would appreciate your help greatly.
I have scanned my computer using AdwCleaner multiple times and it picks up that adware is present however after each cleanup, when the computer is restarted, the adware appears again. I have used the avast virus scan and removal tool and it has been successful in removing some files linked to the adware generator however for a few files that the tool has picked up, i am unable to delete them or move them to chest and the error message reads 'The system cannot find the file specified'. I have looked at solutions you provided to other users who had the same issue however i wasn't sure wether the methods applied specifically to each user or generally. I would appreciate your help greatly.