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Run Malwarebytes
Open Malwarebytes you have already installed.
Click the little gear on the top right (Settings) and when it opens, click the General tab. Under the title Windows Security Center, make sure the option is disabled.
Click the Scan and Detections tab and under the Scan options title, enable Scan for rootkits option. Do not change any other option.
Return to the Dashboard and choose Scan.
When finished, you will see the Threat Scan Summary window open.
If threats are not found, click View Report and proceed to the two last steps below.
If threats are found, make sure that all threats are selected, and click on Quarantine/Remove selected.
- You may need to restart the computer.
- Open Malwarebytes again, click on the Scanner, and then on the Reports tab.
- Click on Export and then Copy to Clipboard.
- Paste its content here, in your next reply.
Malwarebytes AdwCleaner
The section at the bottom under Pre-Installed Software is software that was apparently installed when the device was new by your PC manufacturer.Personally, I don't keep anything from this software that I don't use/need. But it's your computer, so the decision is yours.
- Please download AdwCleaner and save it to your Desktop
- Close all open programs and browsers
- Right click on the icon and select Run as administrator
- Click Scan now
- Uncheck any detected items you would to keep then click Next
- If a Preinstalled software was found! screen appears review it if you'd like then click OK
- Review the list of Preinstalled software and place a check mark in those you do not wish to keep
- Click Quarantine, then Continue
- When completed click View Log File
- Copy and paste the contents in your reply
- Close the AdwCleaner window
In your next reply please post:
- AdwCleaner report
- The Malwarebytes report
AdwCleaner Report
# -------------------------------
# Malwarebytes AdwCleaner 8.4.2.0
# -------------------------------
# Build: 03-04-2024
# Database: 2024-03-04.1 (Local)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start: 01-12-2025
# Duration: 00:00:02
# OS: Windows 11 (Build 22631.4602)
# Cleaned: 12
# Failed: 0
***** [ Services ] *****
No malicious services cleaned.
***** [ Folders ] *****
No malicious folders cleaned.
***** [ Files ] *****
No malicious files cleaned.
***** [ DLL ] *****
No malicious DLLs cleaned.
***** [ WMI ] *****
No malicious WMI cleaned.
***** [ Shortcuts ] *****
No malicious shortcuts cleaned.
***** [ Tasks ] *****
No malicious tasks cleaned.
***** [ Registry ] *****
No malicious registry entries cleaned.
***** [ Chromium (and derivatives) ] *****
No malicious Chromium entries cleaned.
***** [ Chromium URLs ] *****
No malicious Chromium URLs cleaned.
***** [ Firefox (and derivatives) ] *****
No malicious Firefox entries cleaned.
***** [ Firefox URLs ] *****
No malicious Firefox URLs cleaned.
***** [ Hosts File Entries ] *****
No malicious hosts file entries cleaned.
***** [ Preinstalled Software ] *****
Deleted Preinstalled.WildTangentGamesBundle File C:\ProgramData\Microsoft\Windows\Start Menu\Programs\WildTangent Games.lnk
Deleted Preinstalled.WildTangentGamesBundle Folder C:\Program Files (x86)\WILDGAMES
Deleted Preinstalled.WildTangentGamesBundle Folder C:\Program Files (x86)\WILDTANGENT GAMES
Deleted Preinstalled.WildTangentGamesBundle Folder C:\Program Files (x86)\WILDTANGENT GAMES\APP
Deleted Preinstalled.WildTangentGamesBundle Folder C:\Program Files (x86)\WILDTANGENT GAMES\SHORTCUTPROVIDER
Deleted Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\WildTangent wildgames Master Uninstall
Deleted Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App
Deleted Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{80831F60-19D7-43B3-A60C-5CAF8C478DF6}
Deleted Preinstalled.WildTangentGamesBundle Registry HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{7A97880C-7DD3-4C6E-8DE0-881B1FC02BE6}
Deleted Preinstalled.WildTangentGamesBundle Registry HKU\S-1-5-18\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{7A97880C-7DD3-4C6E-8DE0-881B1FC02BE6}
Deleted Preinstalled.WildTangentGamesBundle Registry HKU\S-1-5-19\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{7A97880C-7DD3-4C6E-8DE0-881B1FC02BE6}
Deleted Preinstalled.WildTangentGamesBundle Registry HKU\S-1-5-20\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{7A97880C-7DD3-4C6E-8DE0-881B1FC02BE6}
*************************
[+] Delete Tracing Keys
[+] Reset Chromium Policies
[+] Reset Winsock
*************************
AdwCleaner[S00].txt - [4471 octets] - [11/01/2025 15:22:06]
AdwCleaner[C00].txt - [1719 octets] - [11/01/2025 15:22:56]
AdwCleaner[S01].txt - [4473 octets] - [12/01/2025 19:58:38]
########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C01].txt ##########
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