New Update [Surfshark VPN] Started to Temporarily log partially and maybe long term IP.

[Slerion]

So they changed the Terms Recently and started to Temporarily logging now as long as you are connected and 15 min after you disconnect

To prevent service abuse, our servers store your user ID and connection time stamps, but this information is automatically deleted within 15 minutes after termination of your session.

Spoiler: Screenshot with markings

Link ( Simply search via CTRL+f "15 "

Spoiler: Terms of Service Link

Surfshark Terms Of Service

Surfshark offers a premium VPN with a no-logs policy, 30-day money-back guarantee & unlimited device connections.

surfshark.com

Also they started to log your IP + Device identifer in the apps which they refer in the Privacy policy as "Website"

When you visit our Website or navigate within our app (collectivelly referred to as ‘Website),

Also

Also, when you visit our Website, we may retain your IP address and a unique identifier of your device

mind you "Website" means their Website OR App as they explained.

Source

Spoiler: Privacy Policy Link

Surfshark Privacy Policy

Surfshark believes in 100% anonymity and strictly follows a no-logs policy. We remove all your account data upon your request and keep everything private.

surfshark.com

just search the lines I quoted sentences via CTRL + F to verify it yourself.

the Privacy policy this post is about was updated 25.08.2022

it could be that they worded the website and app thingy weird.
but then still the 15 min log / the log as long as your connected + 15 min still stays.

 

[I Walk MY Way]

Well it's been nice knowing you Surfshark Another VPN bites the dust,

 

[Sorrento]

Self destruction?

 

[Slerion]

its even worse !


people report that CS told random customers that this ( 15 min log and stuff ) happened even before it was written down in the TOS and Privacy policy.

So bewarned , Surfshark doesnt follows its own TOS and privacy policys.

by this example they could start full logs anytime and not even reflect that in the TOS / Privacy policy.

 

[I Walk MY Way]

When I got Surfshark 2 years ago one of the main reasons was the no log policy... my account is up for auto-renewal in September , That so will not be renewed I dislike the fact that as a user I was not notified of this change. I mean how hard is it to send a email and say changes to TOS / Privacy policy. I would thing that many user's would be of the same mind set as me and would leave Surfshark if they were aware of the changes to the TOS / Privacy policy

 

[dinosaur07]

Guys, let's be serious, who can trust any VPN provider nowadays? I am pretty sure that all keep logs and hand over data when the case. Surfshark is extremely fast and the connection is instant so I'll keep them.

 

[Slerion]

Guys, let's be serious, who can trust any VPN provider nowadays? I am pretty sure that all keep logs and hand over data when the case. Surfshark is extremely fast and the connection is instant so I'll keep them.

there are a few which are court proven and raid proven log free.

those ones you can trust.

 

[HarborFront]

there are a few which are court proven and raid proven log free.

those ones you can trust.

Quote

........information is automatically deleted within 15 minutes after termination of your session

Unquote

I can accept this

 

[omidomi]

This is why I said , never trust VPN companies that used Russian servers....

 

[Slerion]

Quote

........information is automatically deleted within 15 minutes after termination of your session

Unquote

I can accept this

Dont forget this also means while you are connected they can 100% verify where you are connected.

as Nord VPN ( weirdly under same mother company ) said "We do not keep connection logs nor timestamps that could allow us to match customers with their online activity."

So if whatever government knocks on their doors and wants info about you they can deliver it now from your entire session

 

[I Walk MY Way]

@ Slerion 100% agreed Surfshark is no longer to be trusted now now .

 

[Pixelman]

At this point, it's like who you trust more (and maybe it always has been that way), your vpn or isp to log your information. It greatly depends on the country you're in. How the countries cooperate with each other, and their governments as well.

 

[Slerion]

At this point, it's like who you trust more (and maybe it always has been that way), your vpn or isp to log your information. It greatly depends on the country you're in. How the countries cooperate with each other, and their governments as well.

theoretically, if you follow all the privacy-sensitive steps.
a VPN can "Decouple" you from "you" and the outgoing traffic aka shared ip server with no logs = no one knows where it came from because there could be 10-100 or more users on that server.

obviously, if you stay logged into google, Facebook , don't clear cookies, and a few other things it isn't as feasible.
also if you use SSL for most things there's a lesser risk from the VPN too.
still, a logging VPN is a bad idea.

 

[Mystic]

Self destruction?

I bet that most users do not know about this change and if they do, they don't care.

 

[I Walk MY Way]

A VPN that logs is indeed a bad VPN Since I'm now dumping surfshark I'm going to need a replacement VPN Any suggestions welcome, I have had Adguard VPN, But it keeps crashing on my computer I'm currently waiting for their support to get back to me,

 

[Mystic]

Quote

........information is automatically deleted within 15 minutes after termination of your session

Unquote

I can accept this

And after that it could happen that there is a bug that prevented that data from being deleted.

 

[Mystic]

suggestions welcome,

Maybe you can try BulletVPN.

 

[Indingo]

A VPN that logs is indeed a bad VPN Since I'm now dumping surfshark I'm going to need a replacement VPN Any suggestions welcome, I have had Adguard VPN, But it keeps crashing on my computer I'm currently waiting for their support to get back to me,

If you want a VPN which respects your privacy and has a long track record of respect in the commity and fair pricing, you go with Mullvad and nobody else.

 

[HarborFront]

Dont forget this also means while you are connected they can 100% verify where you are connected.

as Nord VPN ( weirdly under same mother company ) said "We do not keep connection logs nor timestamps that could allow us to match customers with their online activity."

So if whatever government knocks on their doors and wants info about you they can deliver it now from your entire session

Every VPN knows where you are coming from and going where..........................unless you do multi-hops with different VPN providers like having one in your router, one in the PC and one in the VM..................making it more difficult to track

After 15 min of a session your info will be deleted

 

[Mystic]

Every VPN knows where you are coming from and going where..........................unless you do multi-hops with different VPN providers like having one in your router, one in the PC and one in the VM..................making it more difficult to track

After 15 min of a session your info will be deleted

And what happens to browsing and download speed?!