Reply to thread

Message

<blockquote data-quote="Stopspying" data-source="post: 1000664" data-attributes="member: 69368">I&#039;ve been in email contact with Surfshark Customer Service about it being unusable for much of this year, currently I cannot get any version that I have of the VPN .exe file (6 versions) to install and be recognised by the Surfshark Systems. Its been like this for over two weeks, I&#039;m refusing to uninstall other software that they claim may be conflicting with Surfshark, that is the easy way out for them, it all worked together prior to the recent v 4.2.2 update, so I know that the problem is with Surfshark as the apps they suggest be removed have not been updated.I&#039;ve been talking to them about the Terms of Service and Privacy Policy, as you point out here show that logging occurs. yesterday I was told that &quot;I fully understand your concerns but No-logs Policy is one of the most important features of our Services. It means your activities are not in any way logged, retained, or transferred to third parties when you connect to our Services. We do not collect any information about what you do online (your visited IP addresses, browsing history, session information, used bandwidth, connection time stamps, network traffic, or any other similar data).&quot; A link to the Privacy Policy that this comes from was provided.I&#039;ve responded by quoting the bit that you highlight from their Terms of Service which states &quot;To prevent service abuse, our servers store your user ID and connection time stamps, but this information is automatically deleted within 15 minutes after termination of your session.&quot; I&#039;ve asked how these two conflicting statements equate, as even if it is stored for 15 minutes of less, the User ID and connection time stamps is still data that is personal and they log it.I&#039;ll update when I get a reply. This may not be immediate as I am away for a week.[URL unfurl=&quot;true&quot;]https://surfshark.com/privacy-policy[/URL][URL unfurl=&quot;true&quot;]https://surfshark.com/terms-of-service[/URL]</blockquote>

[QUOTE="Stopspying, post: 1000664, member: 69368"] I've been in email contact with Surfshark Customer Service about it being unusable for much of this year, currently I cannot get any version that I have of the VPN .exe file (6 versions) to install and be recognised by the Surfshark Systems. Its been like this for over two weeks, I'm refusing to uninstall other software that they claim may be conflicting with Surfshark, that is the easy way out for them, it all worked together prior to the recent v 4.2.2 update, so I know that the problem is with Surfshark as the apps they suggest be removed have not been updated. I've been talking to them about the Terms of Service and Privacy Policy, as you point out here show that logging occurs. yesterday I was told that "I fully understand your concerns but No-logs Policy is one of the most important features of our Services. It means your activities are not in any way logged, retained, or transferred to third parties when you connect to our Services. We do not collect any information about what you do online (your visited IP addresses, browsing history, session information, used bandwidth, connection time stamps, network traffic, or any other similar data)." A link to the Privacy Policy that this comes from was provided. I've responded by quoting the bit that you highlight from their Terms of Service which states "To prevent service abuse, our servers store your user ID and connection time stamps, but this information is automatically deleted within 15 minutes after termination of your session." I've asked how these two conflicting statements equate, as even if it is stored for 15 minutes of less, the User ID and connection time stamps is still data that is personal and they log it. I'll update when I get a reply. This may not be immediate as I am away for a week. [URL unfurl="true"]https://surfshark.com/privacy-policy[/URL] [URL unfurl="true"]https://surfshark.com/terms-of-service[/URL] [/QUOTE]

Verification