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[Ewa.K]

Please help
Ewa.K

 

[TwinHeadedEagle]

I don't see infection on your PC. Can you make a picture how it looks like?

 

[Ewa.K]

Hi,
I made print screen. It is the small picture on the left with Nivea advertisement.
It is present for about 1-1,5 weeks.
Thank you Ewa

 

[Ewa.K]

 

[TwinHeadedEagle]

Do you have a home router/modem?

 

[Ewa.K]

Yes, router.

 

[TwinHeadedEagle]

Can you reset it to factory settings?

 

[Ewa.K]

Hi,
I'm not sure if I can do it. I'm afraid, I can destroy the device
Maybe you can find other solution?

 

[TwinHeadedEagle]

I am not proposing something because I want it but because I suspect that could be a problem source.

 

[Ewa.K]

I will ask the person responsible for device. It is external company, who installed it.
I found the phone number and tomorrow I will call.
Regards
Ewa