two explorer.exe processes in task manager

Vov4ik90kk

New Member
Thread author
Oct 14, 2014
8
so the problem is that one of them uses a lot memory and internet traffic. im pretty sure something is hiding behind this process because it uses 100000 to 600000 K of memory or even more and if i'm online something keeps downloading different files to my C:\Documents and Settings\USERNAME\AppData\Local\... directories.
 

Attachments

  • AdwCleaner.txt
    9.2 KB · Views: 56
  • FRST.txt
    40.3 KB · Views: 55
  • Addition.txt
    62 KB · Views: 58
  • aswMBR.txt
    1.6 KB · Views: 48
  • Task Manager Screeshot.jpg
    Task Manager Screeshot.jpg
    116.3 KB · Views: 120
  • Network Connections Viewer.jpg
    Network Connections Viewer.jpg
    182.8 KB · Views: 111

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
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  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.



Why did you use ComboFix tool? How many times we need to warn people not to use ComboFix tool on you own?! I am now considering whether to help you or not?

WARNING!!! ComboFix is complex and very powerfull tool, that is able to destroy your system completely if run in wrong hands. It is not intended for everyday use. It should be run only when asked and under guidance by trained malware removal expert. Don't run ComboFix on your own!!!
 

Vov4ik90kk

New Member
Thread author
Oct 14, 2014
8
I've tried all the other tools and they didn't help at all. That's why i did ComboFix, i've read about it a lot before and i know it's powerfull but i decided to try. And i was doing everything very carefully following the instructions. And it solved my issue about lots of dllhost.exe processes but not explorer.exe problem. I see now i should've not done it by myself. 5 minutes ago this process reached 3,3 GB on RAM so i could barely move my mouse. i killed it with AnVir but its in system again. I really need your help and would be really thankful.
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
I would like to see ComboFix report located at C:\ComboFix.txt


51a46ae42d560-malwarebytes_anti_malware.png
Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.




FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

Vov4ik90kk

New Member
Thread author
Oct 14, 2014
8
Thanks for helping me. I've been trying to solve this problem for 6 days now. I attached all the logs were asked
 

Attachments

  • ComboFix.txt
    28.7 KB · Views: 97
  • FRST.txt
    85.7 KB · Views: 43
  • Addition.txt
    63.4 KB · Views: 50
  • MalwarebytesLog.txt
    2.7 KB · Views: 61

Vov4ik90kk

New Member
Thread author
Oct 14, 2014
8
I'm sorry I just realized Malwarebytes Log i attached in the previous message was in Russian. For some reason i thought it's clear the log was gonna be in English even if i have Russian interface. Anyways i just did the scan again and attached the log in English. Sorry for that
 

Attachments

  • WalmarebytesLogEng.txt
    1.1 KB · Views: 86

Vov4ik90kk

New Member
Thread author
Oct 14, 2014
8
Its still the same. The second explorer.exe process (with no owner in task manager) leaks memory (100mb to 3,2gb).
 

Vov4ik90kk

New Member
Thread author
Oct 14, 2014
8
I just installed the latest Windows updates. Still the same, the process is in task manager. It does not leak that much memory lately but it's not normal.
 

Vov4ik90kk

New Member
Thread author
Oct 14, 2014
8
After Wingows updates i got a couple of new problems:
1. Catalyst Control Center keeps crashing after like one minute of working. I get the message about it stops working after every reboot or after i run it manually.
2. One of the Windows updates i've installed was IE11. Now Mozilla Firefox works slow and i keep getting messages about shockwave flash plugin crashes and i cant play any video. IE11 and Chrome seem working fine though.
3. When i start Google Chrome there are 4 chrome.exe *32 processes run in task manager. Maybe it is fine i never used chrome before but seems weird to me.
 

Vov4ik90kk

New Member
Thread author
Oct 14, 2014
8
i did it before and i have just done it now. check disk says the volume is clear.
 

Attachments

  • sfc.jpg
    sfc.jpg
    51.4 KB · Views: 101
  • CBS.log
    674.8 KB · Views: 36

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Than probably some application is making the problem. May I ask if you have some cracked application. Try removing torrent applications and let me know if it helped.
 

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