unable to download/install files from ie

[rose18]

im not great with computers in general so please bear with me.

im unable to download/install/run files from internet explorer:

around the last week of january 2014. microsoft security essentials had a window tab open with several virus and additional pop up box. ignored and closed. didnt download anything.

the download boxes open to either run/save file...selecting either leads to the same issue. if i choose the new file path or leave as default the files do not appear or selecting run. second window pops up and select run. then nothing. no file downloaded anywhere. tried renaming file and file extensions.

removed firewall. uninstalled conflicting av software. safe mode w/networking. cant download malicious software removal tool. cant get past step one in your malware removal forum. uninstalled/reinstalled adobe in safe mode w/networking. was able to install malwarebites and run. quarantined bugs from that scan. still having the same issues. cant install mcafee. reset internet options under security to default.

please let me know if there is anything i can do. thanks for your time.

 

[kuttus]

Hi and welcome to the malwaretips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
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Do you have any other Browser on this computer which have issues?

------------------------------------------------------------------------------------------------------------------------------

 

[rose18]

Hi and welcome to the malwaretips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
------------------------------------------------------------------------------------------------------------------------------


Do you have any other Browser on this computer which have issues?

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Got it, thanks for the help.
I've backed up my files/folders.
I don't think i have any other internet browser installed...no opera/firefox/chrome...those are the only common ones i know of.

 

[kuttus]

Try to install Google Chrome from this website

https://www.google.com/intl/en/chrome/browser/

 

[rose18]

Try to install Google Chrome from this website

https://www.google.com/intl/en/chrome/browser/

-I tried to download from site...came up with the following error message "application cannot be started. contact the application vendor".
-Tried a second time with choosing Run, shows the file downloading to temp file, chose run again, and both dialog boxes close, no file installed.
-Tried a third time with choosing save, to desktop, runs, beeps, closes, no file installed.
Same thing happend when i tried to download firefox before.

 

[kuttus]

Do you know how to create a new User Account on your computer? If Yes create one User Account with Administrator Access.

 

[rose18]

Do you know how to create a new User Account on your computer? If Yes create one User Account with Administrator Access.

I've already done that, im sorry i didnt mention that before. i will log into that one and try the same thing.

YAY! Something worked. I feel slightly dumb for not doing this in the first place on the other account. Now i have no idea how to use chrome.

 

[kuttus]

STEP 1: Run a scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

------------------------------------------------------------------------------------------------------------------------------

 

[rose18]

STEP 1: Run a scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

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selected the 32 bit os...would not install frst.exe, error message "virus scan failed"

 

[kuttus]

Please run the following utility so that I can get a log of your system...
STEP 1 : Run a scan with Combofix

Please read and follow very carefully the below instructions​

Download ComboFix from one of the following locations:

COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
----------------------------------------------------------------
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

• Close any open browsers.
• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts.Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------------

How to run the Combofix scan :

1. Double click on ComboFix.exe & follow the prompts.
2. Accept the disclaimer and allow to update if it asks
3. When finished, it shall produce a log for you.
4. Please include the C:\ComboFix.txt in your next reply.

Additional notes:

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

 

[rose18]

Please run the following utility so that I can get a log of your system...
STEP 1 : Run a scan with Combofix

Please read and follow very carefully the below instructions​

Download ComboFix from one of the following locations:

COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
----------------------------------------------------------------
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

• Close any open browsers.
• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts.Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------------

How to run the Combofix scan :

1. Double click on ComboFix.exe & follow the prompts.
2. Accept the disclaimer and allow to update if it asks
3. When finished, it shall produce a log for you.
4. Please include the C:\ComboFix.txt in your next reply.

Additional notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

--------------------------------------------------

Im sorry, stupid question alert...how do i disable script blocking? the only malware installed was malwarebytes and i dont know how to disable that without uninstalling, all my anti-virus software was uninstalled before trying to install mcafee. thanks for your help and patients. i dont want to mess anything up.

 

[kuttus]

malware is fine. Please proceed with malware. No need to Disable it.

 

[rose18]

malware is fine. Please proceed with malware. No need to Disable it.

-----------------------------------------

Both sites fail to download with the following note "failed - virus scan failed". It never gave me the option to save to desktop, it just ran and showed a progress wheel at the bottom of the screen. i tried both sites, same results. no prompts or disclaimers either.

 

[kuttus]

Is it possible to download this tools in any other computer ?

 

[rose18]

Is it possible to download this tools in any other computer ?

---------------------------------
Yes, i have it downloaded on another computer.

 

[kuttus]

Now please transfer the tool to the computer which have problems and run it.

 

[rose18]

Now please transfer the tool to the computer which have problems and run it.

------------------
it was running but came back with an error message:

ComboFix has detected teh following real time scanner(s) to be active:
antivirus: McAfee Anti-Virus and Anti-Spyware
antispyware:McAfee Anti-Virus and Anti-Spyware
Antivirus and intrusion prevention programs are know to interfere with ComboFix's running. This may lead to unpredictable results or possible machine damage.
Please disable these scanners before clicking 'OK'

When i look in task manager and program and features, McAfee is not there.

 

[kuttus]

Just press on Ok...

 

[rose18]

Just press on Ok...

------------------------------
Finished...

 

[kuttus]

STEP 1: Run a scan with AdwCleaner

1. Download AdwCleaner from the below link.
   ADWCLEANER DOWNLAOD LINK (This link will automatically download Security Check on your computer)
   
2. Close all open programs and internet browsers.
3. Double click on adwcleaner.exe to run the tool.
4. Click on Scan,then confirm each time with Ok.
5. After the Scan is Over press on Clean ,then confirm each time with Ok.
6. Your computer will be rebooted automatically. A text file will open after the restart.
7. Please post the contents of that logfile with your next reply.
8. You can find the logfile at C:\AdwCleaner[S1].txt as well.

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STEP 2: Run a scan with Junkware Removal Tool

Please download Junkware Removal Tool to your desktop from here

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
• Post the contents of JRT.txt into your next reply

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Download Malwarebytes Anti-Rootkit from here to your Desktop

• Unzip the contents to a folder on your Desktop.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
• After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
• When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)

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Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• When it prompts you to try their 30-day trail, click decline
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

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