Julian A Smith

New Member
Hello Forum, I am a new member on the forum and I'm posting now because I have encountered a strange problem: VoodooShield will not install itself properly on my computer. I have been using VoodooShield for about three years. First, I started with the free version, and then quickly went with the Pro version. VoodooShield has heretofore worked fine for me. But ever since I tried installing the latest version it will not install. I have tried uninstalling the program and reinstalling it several times, and each time I get this:
Julian A Smith_5_56_41 PM.jpg

I've tried to thoroughly uninstall every remnant of the program even going into the registry to find and delete any and all registry keys in order to perform as clean a reinstall as possible. Each time I reinstall the program it first takes a 'snapshot' and the tiny shield appears in the taskbar. As soon as I hover my cursor over the shield it promptly disappears so that I cannot right-click on the setting controls. The following are the steps I take in trying to (re)install the program: 1. Go to downloads and click on setup. 2. After setup is complete the program dialog box advises to either: (a) enter an email and password if Pro version has been previously purchased (No product key needed if previously registered) or (b) click on the free version on right-side of dialog box. When I enter my email and password into the left-hand side of the dialog box a message is returned that registration is successful and then a 'snapshot" process is automatically initiated, and the small shield appears in the taskbar but the shield vanishes when the cursor hovers over it. No desktop shield appears, as it once did and when I click on the VoodooShield icon on the desktop the dialog box depicted above pops up. The only other security program I have running is MalwareBytes which has never run into conflict with VoodooShield. I'd greatly appreciate help in getting VoodooShield up and running again. Thanks so much.
 
Reactions: Weebarra and shmu26

shmu26

Level 74
Content Creator
Trusted
Verified
Hello Forum, I am a new member on the forum and I'm posting now because I have encountered a strange problem: VoodooShield will not install itself properly on my computer. I have been using VoodooShield for about three years. First, I started with the free version, and then quickly went with the Pro version. VoodooShield has heretofore worked fine for me. But ever since I tried installing the latest version it will not install. I have tried uninstalling the program and reinstalling it several times, and each time I get this:View attachment 208186
I've tried to thoroughly uninstall every remnant of the program even going into the registry to find and delete any and all registry keys in order to perform as clean a reinstall as possible. Each time I reinstall the program it first takes a 'snapshot' and the tiny shield appears in the taskbar. As soon as I hover my cursor over the shield it promptly disappears so that I cannot right-click on the setting controls. The following are the steps I take in trying to (re)install the program: 1. Go to downloads and click on setup. 2. After setup is complete the program dialog box advises to either: (a) enter an email and password if Pro version has been previously purchased (No product key needed if previously registered) or (b) click on the free version on right-side of dialog box. When I enter my email and password into the left-hand side of the dialog box a message is returned that registration is successful and then a 'snapshot" process is automatically initiated, and the small shield appears in the taskbar but the shield vanishes when the cursor hovers over it. No desktop shield appears, as it once did and when I click on the VoodooShield icon on the desktop the dialog box depicted above pops up. The only other security program I have running is MalwareBytes which has never run into conflict with VoodooShield. I'd greatly appreciate help in getting VoodooShield up and running again. Thanks so much.
Trying installing without entering your license info. In other words, do as if you want the free version. If it asks whether to take a snapshot, say No. Reboot once or twice, do a snapshot, and then enter your license info.
 

oldschool

Level 23
Verified
Where were you installing the new version from? I had a small glitch when installing a new version recently, but not the same as yours. I've never seen a message like that before. I would be wary of any popup with instructions to install whatever it's referring to, and would rule out following advice from that popup. Have you contacted support through the website? That's the best I can do for you.
 

Julian A Smith

New Member
Trying installing without entering your license info. In other words, do as if you want the free version. If it asks whether to take a snapshot, say No. Reboot once or twice, do a snapshot, and then enter your license info.
Where were you installing the new version from? I had a small glitch when installing a new version recently, but not the same as yours. I've never seen a message like that before. I would be wary of any popup with instructions to install whatever it's referring to, and would rule out following advice from that popup. Have you contacted support through the website? That's the best I can do for you.
Where were you installing the new version from? I had a small glitch when installing a new version recently, but not the same as yours. I've never seen a message like that before. I would be wary of any popup with instructions to install whatever it's referring to, and would rule out following advice from that popup. Have you contacted support through the website? That's the best I can do for you.
Where were you installing the new version from? I had a small glitch when installing a new version recently, but not the same as yours. I've never seen a message like that before. I would be wary of any popup with instructions to install whatever it's referring to, and would rule out following advice from that popup. Have you contacted support through the website? That's the best I can do for you.
 

Julian A Smith

New Member
Dear OldSchool, thanks for replying to my post. I just wanted to reply to your suggestions. I installed the latest version from the official VoodooShield website. The popup you were referring to comes from one of the applications within the VoodooShield program itself. Anyway, thank you for responding.
 

Julian A Smith

New Member
Trying installing without entering your license info. In other words, do as if you want the free version. If it asks whether to take a snapshot, say No. Reboot once or twice, do a snapshot, and then enter your license info.
Dear shmu26, thank you for replying to my post. I tried your suggestion and here is the result: 1. The registration dialog box appears:
208308


2. I enter my email, as per your suggestion, into the right-hand side of the dialog box and click 'Register VoodooShield Free' button, and the next thing I see is the Windows Explorer dialog box: 'VoodooShield Has Stopped Working'. So, as you can see, I've got something of a problem with this program suddenly. But thanks for your suggestion.
208309
 

Julian A Smith

New Member
Trying installing without entering your license info. In other words, do as if you want the free version. If it asks whether to take a snapshot, say No. Reboot once or twice, do a snapshot, and then enter your license info.
Dave Russo et.al, VoodooShield will not let the program proceed any further unless and until an email id is entered into either the left-hand 'Pro' side of the registration dialog box or the right-hand side in the 'free' side.
 

shmu26

Level 74
Content Creator
Trusted
Verified
Dear shmu26, thank you for replying to my post. I tried your suggestion and here is the result: 1. The registration dialog box appears: View attachment 208308

2. I enter my email, as per your suggestion, into the right-hand side of the dialog box and click 'Register VoodooShield Free' button, and the next thing I see is the Windows Explorer dialog box: 'VoodooShield Has Stopped Working'. So, as you can see, I've got something of a problem with this program suddenly. But thanks for your suggestion.View attachment 208309
And you are not getting any response from Voodooshield support?