Troubleshooting Win 10 black screen with blinking cursor

[Overkill]

Hi guys, I am helping a lady with her Dell desktop...whenever I turn the pc on after the dell logo all I get is a black screen with a blinking cursor. I am not familiar with w10, so I'd appreciate any help.

 

[_CyberGhosT_]

Try rebuilding the Boot menu, start reading here for a faster solution, with just what you posted it leaves it open to a host of issues, good luck.
Link: https://support.microsoft.com/en-us/kb/927392

 

[_CyberGhosT_]

Also look for BCDedit and fixing the boot menu, if she has the disc for that PC it should be quite easy.
Let us know how you fare @Overkill
PeAcE

 

[frogboy]

You could also try these out.
Fix: Windows 10 Black Screen problems

 

[Overkill]

I don't have a win 10 repair disc/install disc and I am out of dvd's I may use a flash drive

 

[_CyberGhosT_]

I think you can, you can run the commands from Powershell or CMD can you not get into either ?
Can you boot to a cmd prompt, if so I can list the commands to rebuild the MBR

 

[_CyberGhosT_]

If you can boot to the CMD prompt, which you should be able to even if you cant boot to Safemode.
Enter these commands in order.
1> BootRec.exe /fixmbr
Let it complete
2> BootRec.exe /FixBoot
Let it complete
Try rebooting normally and let us know

 

[Overkill]

Did it and the black screen is still there at boot

 

[Logethica]

@Overkill ...
I have been reading about others experiencing the same "Dell- Black Screen/Blinking cursor" problems...
Some have said that it happened when they had something plugged into the USB,..
May be worth checking that only the Keyboard/Mouse is plugged in (& nothing else) ,and then reboot.
Apologies if you have already tried this,or if this "fix" has been mentioned in links provided by my MT friends above.

 

[Overkill]

Well I tried all night long but nothing worked, so I had no choice but to wipe the drive and re-install since I am in a hurry to get this done. Thanks for the suggestions.

 

[frogboy]

Well no good news there then.