Troubleshoot Windows 10 black screen after driver installation

[TheMalwareMaster]

Good morning.... I was using my computer, then I saw an Intel card driver update in Windows update. I clicked "install". After that, Windows screen became black and I can only movel the cursor. If I click the power button, the computer screen turns off, but When i click it again, there is the black screen again. Is there some way of switching it off and accessing the bios? (to install Windows again), or to solve this problem?. Thanks in advance for your help, technology is rebelling to me

 

[Andytay70]

Insert your recovery disk and boot into safe mode then do a system restore.

 

[TheMalwareMaster]

Thanks for your reply, but the PC is still turned on When I click the boot button. I am unable to switch it off

 

[Andytay70]

Have you turned it off at the socket? or hold down the power button on your PC for a few seconds!

 

[TheMalwareMaster]

Done!! Thanks a lot!!

 

[TheMalwareMaster]

Back to a visible desktop

 

[Andytay70]

you're welcome!

 

[TheMalwareMaster]

I believe it's a possible bug of Redstone.. The video driver is one installed successfully.. Strange

 

[Andytay70]

I had similar issue yesterday. glad you're up and running again!

 

[ThomasTT]

https://support.microsoft.com/en-gb/help/14106/windows-10-troubleshoot-black-screen-problems