Windows 7 user currently infected with Trojan Poweliks, COM Surrogate and other

[Btranquilo]

I will proceed to download recommended software and post the scan logs as indicated.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[Btranquilo]

I went to the link to download Farbar Recovery Scan Tool; however it did not automatically download so I clicked on download manually and received a message "Your Current Security settings do not allow this file to be downloaded"
It occurs to me that perhaps the firewall on my Norton protection is blocking this to be downloaded, should I open the Firewall temporarily for this download to function?

 

[TwinHeadedEagle]

Re-enable downloads in Internet Explorer

1. Close all Internet Explorer windows.
2. Press the Windows key
   
   + R.
3. Type inetcpl.cpl into the Open field and click OK. This will open Internet Properties (otherwise known as Internet Options).
   
   
   
   
   Figure 1-1
   
   
4. Click the Security tab
   
   Reset all zones to default level.
   
   
   
   
   Figure 1-2
   
   
5. When you are finished, click OK to save your changes.

 

[Btranquilo]

I modified the windows security tab as you outlined however when I attempted to go to the website to download the Farbar Recovery Scan tool I receive the message from internet explorer "Navigation Cancelled" - it is like the malware is trying to block me in removing the malware. Now when i try to open the MalwareTips page I receive the same message. Fortunately i have a samsung tablet to use in writing this message.

 

[Btranquilo]

Is there any chance of my giving you permission to operate my computer remotely? I am a Malware Premium user.

 

[TwinHeadedEagle]

We do not provide the help remotely, only via forum. Such help will be costly for you.

Do you have any pen drive to download Farbar tool on non-infected PC and then to run on infected one?