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Software Troubleshooting
Windows shut down
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<blockquote data-quote="Sharonp" data-source="post: 344997" data-attributes="member: 29802"><p>1. It has a petition for restore, I am pretty sure, because I can restore it without a disc.</p><p></p><p>2. OS Windows 7 64bit</p><p></p><p>3. Laptop Compaq Presario A900</p><p></p><p>4. Link to previous thread I had</p><p></p><p> <a href="http://malwaretips.com/threads/com-surrogate.36171/" target="_blank">http://malwaretips.com/threads/com-surrogate.36171/</a></p><p></p><p>5. When I start the computer it comes on very quickly, but the screen remains black. There is not any message.</p><p></p><p>6. Processer is a Intel Pentium dual core</p><p></p><p>7. What message I was getting After, I did everything the thread talks about to fix my computer, the last time. I began getting a message saying that the windows running on my computer was counterfeit. I never went to solve that, because I thought, I might have to purchase another OS. I did not realize, I had the key on a sticker on the back of the computer. I never resolved that issue.</p><p></p><p>8. Yesterday morning, I turned my computer on and a message came up saying it was shutting Windows down and I have not been able to get it to run.</p><p></p><p>9. I mentioned the images because, I downloaded them the night before, and they could have had a virus maybe? I downloaded it from the image search page</p><p></p><p>10. After, I had problems with the computer the last time, I downloaded a free trial to AVG, and I thought I still had that. I had MalwareBytes also. I had not upgraded it because that message has only come up for a couple of days.</p><p></p><p>I should have paid attention to the messages and upgraded my protection. I did not know, I could get a year plan so cheaply.</p></blockquote><p></p>
[QUOTE="Sharonp, post: 344997, member: 29802"] 1. It has a petition for restore, I am pretty sure, because I can restore it without a disc. 2. OS Windows 7 64bit 3. Laptop Compaq Presario A900 4. Link to previous thread I had [URL]http://malwaretips.com/threads/com-surrogate.36171/[/URL] 5. When I start the computer it comes on very quickly, but the screen remains black. There is not any message. 6. Processer is a Intel Pentium dual core 7. What message I was getting After, I did everything the thread talks about to fix my computer, the last time. I began getting a message saying that the windows running on my computer was counterfeit. I never went to solve that, because I thought, I might have to purchase another OS. I did not realize, I had the key on a sticker on the back of the computer. I never resolved that issue. 8. Yesterday morning, I turned my computer on and a message came up saying it was shutting Windows down and I have not been able to get it to run. 9. I mentioned the images because, I downloaded them the night before, and they could have had a virus maybe? I downloaded it from the image search page 10. After, I had problems with the computer the last time, I downloaded a free trial to AVG, and I thought I still had that. I had MalwareBytes also. I had not upgraded it because that message has only come up for a couple of days. I should have paid attention to the messages and upgraded my protection. I did not know, I could get a year plan so cheaply. [/QUOTE]
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