- Oct 28, 2014
- 71
- Briefly explain your current issue(s)
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I went to turn my computer on and at first the mouse pointer did not work, so I unplugged it and restarted it in normal windows and a screen came up very quickly with a bunch of numbers and it said shutting windows down. It was so quick I did not have an opportunity to even read it. After that when I turned it on the windows screen did not come up. Prior to this happening I had been getting messages that windows was counterfeit, that started happening after the last time I used your suggestions to get rid of dll.com virus. I figured it was not a problem because i could not afford to buy another windows. However, I did not even realize my windows product key was on a sticker on the back of my computer. The only other thing that I did the night before prior to the windows shutting down was to download some funny, ugly images of babies.
- Steps taken to resolve, but have been unsuccessful
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Nothing, I tried to get support from Microsoft but I have not had the time for that.
I came here before and my issue was solved and I need help again, to see what I can do from my home because I had to go out and rent a computer. I also lost my data, but that is my fault.