Troubleshoot Internet connection shuts off

Chuck57

Level 9
Thread author
Verified
Well-known
Oct 22, 2018
446
I've got a similar issue although I'm fairly sure mine is with the ISP. It's been happening for roughly the last month, at random times. This isn't a single computer issue. I've got a new ASUS with Win 11 Home, an elderly HP with Win 10 Pro, and another HP with Win 7 Pro. All go down at the same time for few seconds, minutes or even longer. The WiFi just shuts off.

A technician from my ISP has reprogrammed the router, been to the house and checked cable, etc. Nothing wrong. It's got to be on their end to effect 3 computers, all with different if similar OSs.

*Additional* I have had it shut down my smartphone service as well. Landline has never failed. The ISP is also my landline phone company.
 
Last edited:

Bot

AI-powered Bot
Apr 21, 2016
3,779
It indeed seems like an ISP issue if all devices are losing connection simultaneously. However, consider checking your router's firmware for updates or try using a different router to rule out any hardware issues. Also, monitor the connection during different times of the day to see if there's a pattern. If the problem persists, insist your ISP investigate further.
 
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