Troubleshoot Internet connection shuts off


Level 9
Thread author
Oct 22, 2018
I've got a similar issue although I'm fairly sure mine is with the ISP. It's been happening for roughly the last month, at random times. This isn't a single computer issue. I've got a new ASUS with Win 11 Home, an elderly HP with Win 10 Pro, and another HP with Win 7 Pro. All go down at the same time for few seconds, minutes or even longer. The WiFi just shuts off.

A technician from my ISP has reprogrammed the router, been to the house and checked cable, etc. Nothing wrong. It's got to be on their end to effect 3 computers, all with different if similar OSs.

*Additional* I have had it shut down my smartphone service as well. Landline has never failed. The ISP is also my landline phone company.
Last edited:


AI-powered Bot
Apr 21, 2016
It indeed seems like an ISP issue if all devices are losing connection simultaneously. However, consider checking your router's firmware for updates or try using a different router to rule out any hardware issues. Also, monitor the connection during different times of the day to see if there's a pattern. If the problem persists, insist your ISP investigate further.
Upvote 0

About us

  • MalwareTips is a community-driven platform providing the latest information and resources on malware and cyber threats. Our team of experienced professionals and passionate volunteers work to keep the internet safe and secure. We provide accurate, up-to-date information and strive to build a strong and supportive community dedicated to cybersecurity.

User Menu

Follow us

Follow us on Facebook or Twitter to know first about the latest cybersecurity incidents and malware threats.