Troubleshoot Windows Update (KB3213986) fails

[JB007]

Hello
Yesterday Windows update (KB3213986) fails and today I try again but it fails too.
Is it a known issue or a problem on my PC.
I think that there is a problem on my PC because this KB installed without problem on my other PCs.
Thanks

 

[JB007]

True, but if you solely are to disable your security software for a Windows Updates, then you can turn it back on afterwards. Third-party security allow their protection to be disabled for x number of minutes before being re-enabled automatically. If you or another entity does disable Windows Defender on Windows 10, you'll receive a toast notification warning the user of the recent changes.

On-topic @JB007

I found this:
http://www.infoworld.com/article/31...d-kb-3210721-have-multi-monitor-problems.html
Windows 10 build 14393.693 released for all PC and Mobile users • /r/Windows10
Changelog: https://support.microsoft.com/en-gb/help/4009938/january-10-2017-kb3213986-os-build-14393-693

Hello @Spawn
Thanks for the links.

 

[JB007]

Most of what I am seeing are suggesting to run the Update Repair tool here: aka.ms/diag_wu
But seeing it's an install issue I suspect this wont help and that its a 3rd party app preventing installation.
Sorry I could not be of more help JB, good luck brother.
PS: Thank You @Spawn

Thanks @_CyberGhosT_
Sorry for the delay but Sunday and Monday I was very busy
I just try to install after disabling Avast and HitmanPro.Alert but the problem is still the same

 

[JB007]

Hello,
I'm not sure if this other problem is related with the previous, on the Windows start menu some applications are "black" and cannot launch
View attachment 132685

Hello @administrators
Maybe you can create another thread for this problem ?
Thanks.

 

[JB007]

Welcome to Windows 10... Every update on Windows 10 causes me problems too - when I first got Windows 10 I couldn't install any updates at all. To fix the problem I had to manually download them myself through their website.

Here is the link: https://support.microsoft.com/en-us/help/4000825/windows-10-update-history

Hello,
My problem with the installation of KB3213986 is still continuing and I will try the following solution: Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3213986) fails to install - Error 0x80073701 .
I have downloaded KB3206632 and KB3213986 but I cannot definitely uninstall KB3206632 ; when I reboot this KB appears again as installed !
What can I do to uninstall it definitely ?
Thanks.

 

[Ink]

Disable your security software, check the KB are correct and try again.

 

[JB007]

Disable your security software, check the KB are correct and try again.

Hi
Thanks @Spawn for your help.
Please, can you confirm that my understanding is good ? I have to disable Kaspersky before uninstalling the KB ?

 

[Wave]

Please, can you confirm that my understanding is good ? I have to disable Kaspersky before uninstalling the KB ?

He is saying you need to disable it before updating, try that and see if it works. Make sure to remember to re-enable it after the update.

 

[JB007]

Thanks @Wave

 

[Deleted member 2913]

Disable your 3rd party security software & try.
Dont do any surfing on the system during updates. And Windows Defender & Firewall will be enabled on disabling 3rd party security software so not much prob.

If the prob is not solved, I would suggest to uninstall 3rd party security software & give a try.

Dont know if it would help But you may try & run chkdsk & sfc /scannow to see any errors or corruptions

You may try -

• Type: troubleshooting in the search > Go to System and Security > Tap Fix problems with Windows Update;
• Tick Advanced > Enable and check Apply repairs automatically;
• Tap: Run as administrator (you may have to enter your pass-code firstly) > Then click Next to finish the process.

 

[JB007]

Disable your 3rd party security software & try.
Dont do any surfing on the system during updates. And Windows Defender & Firewall will be enabled on disabling 3rd party security software so not much prob.

If the prob is not solved, I would suggest to uninstall 3rd party security software & give a try.

Dont know if it would help But you may try & run chkdsk & sfc /scannow to see any errors or corruptions

You may try -

• Type: troubleshooting in the search > Go to System and Security > Tap Fix problems with Windows Update;
• Tick Advanced > Enable and check Apply repairs automatically;
• Tap: Run as administrator (you may have to enter your pass-code firstly) > Then click Next to finish the process.

Hi @Yash Khan
Thanks+++
Sorry for the delay but I have taken holidays out of home.
I apologize but I'm not able to apply your solution
Please can you give me more explanations ?

 

[Deleted member 2913]

JB,

What do you mean by not able to apply & need more explanation...?

 

[JB007]

JB,

What do you mean by not able to apply & need more explanation...?

Hello @Yash Khan
I simply did not find the right translation in French but now it is OK.
I apply this process but without success

 

[JB007]

Hello,
My problem is continuing with the new Windows update KB4013429.

 

[JB007]

Hello,
Maybe the "Windows 10 creators update" could solve my problem ?
What is your opinion ?

 

[Porama6400]

I used to have similar problem.

But it will be gone by itself. (I think Microsoft fixed it)

 

[JB007]

I used to have similar problem.

But it will be gone by itself. (I think Microsoft fixed it)

Hello @Porama6400
You are more lucky then me
This problem still continuing on my PC

 

[Amelith Nargothrond]

I would also try this:

1. Open a command prompt with administrative privileges (run as administrator the cmd)
2. Type this: sfc /scannow
3. Run the command, wait for it to finish (or follow any instructions that may pop up)
4. Run windows update again (if step 3 finds/fixes anything)

 

[JB007]

I would also try this:

1. Open a command prompt with administrative privileges (run as administrator the cmd)
2. Type this: sfc /scannow
3. Run the command, wait for it to finish (or follow any instructions that may pop up)
4. Run windows update again (if step 3 finds/fixes anything)

Hello,
Thanks @Amelith Nargothrond
I tried sfc/scannow but found nothing.

 

[ras74]

Hello,
Thanks @Amelith Nargothrond
I tried sfc/scannow but found nothing.
View attachment 145854

Hi,



I would also like to chip-in on this discussion, as I am totally appalled by how Microsoft is (not) handling this problem.



Last week my sister called to ask how she could fix this "hanging installation of an update". I told her that I could check it out over the weekend, and I have now spent most of my weekend to try to get this KB3213986 update to install.

It's now Sunday evening (CET) and it still has not worked. Tried the DISM ScanHealth (reporting 100% ok), SFC Scannow (also reporting 100% ok), all to no avail.

I even tried to "reinstall" Windows 10 to keep the installed applications intact, but that also didn't work.

Also tried the Windows Update Troubleshooter, manually clearly the WU cache, etc... nothing works.



Worst of all, Windows Update is totally sealed on Windows 10 Home since the Anniversary Update.

So what Microsoft has now effectively given my sister is a defective laptop where she is forced to see the update try and fail (taking 2-3 hours!) every time she tries to shut down her laptop.



It is not possible to block this update, and Windows Update is stupid enough to still try to install it every time again. Your hands as a customer/user are tied!



And when you want to check the Windows Update log, you see thousands of "No Format Information found" lines, apparently a Windows Update Log corruption issue that appeared in the 1511 version (Windows 10 1607 - Windows Update).



The "solution" for now is that I disabled the Windows Update Service so it will not try to download and install it again.

It's not ideal for sure as Windows Defender now also cannot get its updates.

 

[codswollip]

For WU errors, try this tool...
https://support.microsoft.com/en-us...sing-the-dism-or-system-update-readiness-tool