Assigned Zemana AntiLogger Premium blocked scan

[JB007]

Hello all, hello @TwinHeadedEagle
When I try to run a detailed scan with ZAL, it always stop at 90% with the same file:
C:\$Recycle.Bin\S-1-5-18\$RDQF5J.sys
Can you help me ?

 

[frogboy]

Try the send feedback at the bottom of the page i have found Zemana to be very helpful or make a request here https://www.zemana.com/en-US/AntiLogger/Support

 

[JB007]

Thanks @frogboy
I tried to sent a feedback.

 

[Ink]

Run Disk Cleanup (as Administrator) and then re-scan with Zemana.

 

[JB007]

Run Disk Cleanup (as Administrator) and then re-scan with Zemana.

Thanks @Huracan
How can I do ?
Windows 10 and SSD Hardisk

 

[Ink]

From the Start Menu > Search "disk cleanup" > Right-click to Run as Admin

Select C:/ > OK

 

[JB007]

Thanks @Huracan

 

[JB007]

Hello,
I just try a new scan after Disk Cleanup and it blocks again but with another file:

 

[frogboy]

I was just wondering if @JB007 you got your problem sorted out, i do hope so.

 

[JB007]

Thanks @frogboy
Alas no answer from Zemana support and the scan continues to block

 

[frogboy]

Not the news i was hoping for. Here's hoping you do get it sorted out in the end.

 

[JB007]

When I posted this thread I hoped that @TwinHeadedEagle read it and can help me.

 

[LabZero]

Not sure but if there are server side connection problems, the scanning may block on waiting cycle.
Only a hypothesis.

 

[JB007]

Hello
Thanks for your help
Just trying again and the scan is complete.
To be sure I try 3 times before and after reboot.
I think the problem is solved

 

[frogboy]

Hello
Thanks for your help
Just trying again and the scan is complete.
To be sure I try 3 times before and after reboot.
I think the problem is solved
View attachment 114859
View attachment 114860
View attachment 114861

Yes that is very good news, i am very pleased that you @JB007 got it sorted out as it is a very good software to have. Congratulations.

 

[JB007]

Thanks @frogboy

 

[buchta na pare]

this is for future reference for ppl that will come here from google looking for solution for:
"When I try to run a scan with ZAL, it always stop at 90%".
(or similar)
I had the same problem and solution that "healed" it was that I had to stop Voodooshield antiexec, BUT, not only exit it via its Tray icon right-click menu. It was also necessary to at least "suspend" its process VoodooShieldService.exe. Via windows task manager it is not possible to suspend process, only to stop it entirely (windows 7, newer I don't know). For suspending (and resuming later) one can use for example Process Hacker tool (freeware).
Clearly other concurrently running antimalware tools can partially block Zemana's scaning, so same applies for them too.

 

[JM Safe]

this is for future reference for ppl that will come here from google looking for solution for:
"When I try to run a scan with ZAL, it always stop at 90%".
(or similar)
I had the same problem and solution that "healed" it was that I had to stop Voodooshield antiexec, BUT, not only exit it via its Tray icon right-click menu. It was also necessary to at least "suspend" its process VoodooShieldService.exe. Via windows task manager it is not possible to suspend process, only to stop it entirely (windows 7, newer I don't know). For suspending (and resuming later) one can use for example Process Hacker tool (freeware).
Clearly other concurrently running antimalware tools can partially block Zemana's scaning, so same applies for them too.

Hello @buchta na pare , thank you. If you will have others problems or questions you can tag me (@JM Safe ), @ZAM3_PO , @Miss Onnellisuus or @Mert Can ALICI
If you have an infection that Zemana cannot remove you can create a thread here: Zemana with the label "Zemana Support". Me and Zemana team can assist you to clean your computer.

 

[oldschool]

I had the same problem and solution that "healed" it was that I had to stop Voodooshield antiexec, ....

i never had that problem when I was using these two apps together. I guess it just depends ... . @JM Safe can always help!

 

[codswollip]

this is for future reference for ppl that will come here

Interesting... today I ran a manual scan with ZAM. It too stopped at 90% twice (after rebooting). Since I didn't see this post, I Revo'd ZAM.