Assigned Zemana now offers a "Live Chat" on their site. Was it need it?

[johnyjohn]

Zemana now offers a "Live Chat" on their site. Was it need it?

 

[slash/]

I wouldn't say it was necessarily needed, but if Zemana already has forum/community managers that frequent forums and help members with issues, it shouldn't be too much harder for them to multitask a live chat too. If that's the case, it is an efficient addition for them. If they're using more labour hours for the service, then maybe not.

 

[KevinYu0504]

Mm.....
At least they still alive .

 

[oldschool]

I've always gotten pretty good responses from them via email for mostly non-technical questions , usually the next day - often due to time difference. This will probably speed up any interaction - technical or not.

 

[Ink]

Registering to Support Forums is a bothersome experience, and generally you cannot delete your account afterwards.

Live Chat offers an easy route to get some assistance, possibly followed by Email/Telephone support.

Twitter is another good method.