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Zeroacess Removal Failed
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<blockquote data-quote="kuttus" data-source="post: 127448" data-attributes="member: 2676"><p>Hi and welcome to the malwaretips.com forums!</p><p></p><p>I'm <strong>Kuttus</strong> and I am going to try to assist you with your problem. Please take note of the below: </p><ul> <li data-xf-list-type="ul">I will start working on your malware issues, this may or may not, solve other issues you have with your machine.</li> <li data-xf-list-type="ul">The fixes are specific to your problem and should only be used for this issue on this machine!</li> <li data-xf-list-type="ul">The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.</li> <li data-xf-list-type="ul">If you don't know, <strong>stop and ask</strong>! Don't keep going on.</li> <li data-xf-list-type="ul">Please reply to this thread. Do not start a new topic.</li> <li data-xf-list-type="ul">Refrain from running self fixes as this will hinder the malware removal process.</li> <li data-xf-list-type="ul">It may prove beneficial if you print of the following instructions or save them to notepad as I post them.</li> </ul><p><span style="color: #FF0000">Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.</span></p><p></p><p></p><p><span style="color: #0000CD"><strong>Before we start:</strong></span></p><p>Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop. </p><p></p><p><span style="font-size: 15px"><strong>Because of this, I advise you to backup any personal files and folders before you start.</strong> </span></p><p><hr /></p><p></p><p></p><p></p><p><span style="font-size: 15px">STEP 1: Run the below OTL fix</span></p><p><ol><li>Start <<strong>>OTL.exe</<strong>></li></strong></strong></p><p><strong><strong> <li>Copy/paste the following text written <<strong>>inside of the code box</<strong>> into the <<strong>>Custom Scans/Fixes</<strong>> box located at the bottom of OTL</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[code]</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>:OTL</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[2011/11/17 02:41:18 | 000,002,048 | -HS- | M] () -- C:\Windows\Installer\{9a4abec6-608e-6f51-4ab6-c5f0b6b102fb}\@</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[2013/07/01 20:17:44 | 000,000,000 | -HSD | M] -- C:\Windows\Installer\{9a4abec6-608e-6f51-4ab6-c5f0b6b102fb}\L</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[2013/07/01 23:02:37 | 000,000,000 | -HSD | M] -- C:\Windows\Installer\{9a4abec6-608e-6f51-4ab6-c5f0b6b102fb}\U</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[2013/07/01 21:02:03 | 000,000,804 | ---- | M] () -- C:\Windows\Installer\{9a4abec6-608e-6f51-4ab6-c5f0b6b102fb}\L\00000004.@</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[2009/07/14 00:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>CHR - homepage: http://ca.msn.com/?OCID=OA-Spring</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_0\</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.19_0\</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\dednnpigldgdbpgcdpfppmlcnnbjciel\2.5_0\</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla\12.0.0.2210_0\</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof\13.2.0.5_0\</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof\13.2.0.5_0\.bak</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>IE - HKCU\..\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}: "URL" = http://search.babylon.com/web/{searchTerms}?babsrc=SP_ss&affID=111015&mntrId=a82bb43400000000000090004e3a63a5</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>:commands</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[emptytemp]</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[reboot]</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[/code]</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><<strong>><span style="color: #FF0000">NOTICE:</span> This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</<strong>></li></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong> <li>Then click the <<strong>>Run Fix</<strong>> button at the top</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Let the program run unhindered, reboot when it is done</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Attach the new log produced by OTL (C:\_OTL)</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><hr /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Download Malwarebytes Anti-Rootkit from <a href="http://downloads.malwarebytes.org/file/mbar" target="_blank">here</a> to your Desktop</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><ul> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Unzip the contents to a folder on your Desktop.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Open the folder where the contents were unzipped and run <strong>mbar.exe</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Follow the instructions in the wizard to<strong> update</strong> and allow the program to <strong>scan</strong> your computer for threats.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Make sure there is a check next to <strong>Create Restore Point</strong> and click the<strong> Cleanup</strong> button to remove any threats. Reboot if prompted to do so.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click <strong>Cleanup</strong> once more and reboot.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>When done, please post the two logs in the <strong>MBAR folder</strong>(<span style="color: #FF0000">mbar-log.txt</span> and <span style="color: #FF0000">system-log.txt</span>)</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> </ul><hr /><p></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Please download <a href="http://www.malwarebytes.org/mbam-download.php" target="_blank"><span style="color: blue"><strong>Malwarebytes' Anti-Malware</strong></span></a> to your desktop.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <ul> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Double-click <strong>mbam-setup.exe</strong> and follow the prompts to install the program.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>At the end, be sure a checkmark is placed next to<ul> <li data-xf-list-type="ul"> <strong>Update Malwarebytes' Anti-Malware</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> and <strong>Launch Malwarebytes' Anti-Malware</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> </ul></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> then click <strong>Finish</strong>.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>If an update is found, it will download and install the latest version.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>When it prompts you to try their 30-day trail, click <strong>decline</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Once the program has loaded, select <strong>Perform quick scan</strong>, then click <strong>Scan</strong>.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>When the scan is complete, click <strong>OK</strong>, then <strong>Show Results</strong> to view the results.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Be sure that everything is Checked (ticked) except items in the <strong>C:\System Volume Information folder </strong>and click on <strong>Remove Selected</strong>.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>When completed, a log will open in Notepad. please copy and paste the log into your next reply<ul> <li data-xf-list-type="ul"> If you accidently close it, the log file is saved here and will be named like this:</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\<strong>mbam-log-date (time).txt</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> </ul></li> </ul><p></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><hr /><p></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="kuttus, post: 127448, member: 2676"] Hi and welcome to the malwaretips.com forums! I'm [b]Kuttus[/b] and I am going to try to assist you with your problem. Please take note of the below: [list] [*]I will start working on your malware issues, this may or may not, solve other issues you have with your machine. [*]The fixes are specific to your problem and should only be used for this issue on this machine! [*]The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear. [*]If you don't know, [b]stop and ask[/b]! Don't keep going on. [*]Please reply to this thread. Do not start a new topic. [*]Refrain from running self fixes as this will hinder the malware removal process. [*]It may prove beneficial if you print of the following instructions or save them to notepad as I post them.[/list] [color=#FF0000]Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.[/color] [color=#0000CD][b]Before we start:[/b][/color] Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop. [SIZE=4][b]Because of this, I advise you to backup any personal files and folders before you start.[/b] [/SIZE] <hr /> [SIZE=4]STEP 1: Run the below OTL fix[/SIZE] <ol><li>Start <[b]>OTL.exe</[b]></li> <li>Copy/paste the following text written <[b]>inside of the code box</[b]> into the <[b]>Custom Scans/Fixes</[b]> box located at the bottom of OTL [code] :OTL [2011/11/17 02:41:18 | 000,002,048 | -HS- | M] () -- C:\Windows\Installer\{9a4abec6-608e-6f51-4ab6-c5f0b6b102fb}\@ [2013/07/01 20:17:44 | 000,000,000 | -HSD | M] -- C:\Windows\Installer\{9a4abec6-608e-6f51-4ab6-c5f0b6b102fb}\L [2013/07/01 23:02:37 | 000,000,000 | -HSD | M] -- C:\Windows\Installer\{9a4abec6-608e-6f51-4ab6-c5f0b6b102fb}\U [2013/07/01 21:02:03 | 000,000,804 | ---- | M] () -- C:\Windows\Installer\{9a4abec6-608e-6f51-4ab6-c5f0b6b102fb}\L\00000004.@ [2009/07/14 00:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini CHR - homepage: http://ca.msn.com/?OCID=OA-Spring CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_0\ CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.19_0\ CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\dednnpigldgdbpgcdpfppmlcnnbjciel\2.5_0\ CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla\12.0.0.2210_0\ CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof\13.2.0.5_0\ CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof\13.2.0.5_0\.bak CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\ IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A} IE - HKCU\..\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}: "URL" = http://search.babylon.com/web/{searchTerms}?babsrc=SP_ss&affID=111015&mntrId=a82bb43400000000000090004e3a63a5 :commands [emptytemp] [reboot] [/code] <[b]>[color=#FF0000]NOTICE:[/color] This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</[b]></li> <li>Then click the <[b]>Run Fix</[b]> button at the top</li> <li>Let the program run unhindered, reboot when it is done</li> <li>Attach the new log produced by OTL (C:\_OTL)</li> </ol> <hr /> Download Malwarebytes Anti-Rootkit from [url=http://downloads.malwarebytes.org/file/mbar]here[/url] to your Desktop [list] [*]Unzip the contents to a folder on your Desktop. [*]Open the folder where the contents were unzipped and run [b]mbar.exe[/b] [*]Follow the instructions in the wizard to[b] update[/b] and allow the program to [b]scan[/b] your computer for threats. [*]Make sure there is a check next to [b]Create Restore Point[/b] and click the[b] Cleanup[/b] button to remove any threats. Reboot if prompted to do so. [*]After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click [b]Cleanup[/b] once more and reboot. [*]When done, please post the two logs in the [b]MBAR folder[/b]([color=#FF0000]mbar-log.txt[/color] and [color=#FF0000]system-log.txt[/color])[/list] [hr] Please download [url=http://www.malwarebytes.org/mbam-download.php][color=blue][b]Malwarebytes' Anti-Malware[/b][/color][/url] to your desktop. [list] [*]Double-click [b]mbam-setup.exe[/b] and follow the prompts to install the program. [*]At the end, be sure a checkmark is placed next to[list] [*] [b]Update Malwarebytes' Anti-Malware[/b] [*] and [b]Launch Malwarebytes' Anti-Malware[/b][/list][*] then click [b]Finish[/b]. [*]If an update is found, it will download and install the latest version. [*]When it prompts you to try their 30-day trail, click [b]decline[/b] [*]Once the program has loaded, select [b]Perform quick scan[/b], then click [b]Scan[/b]. [*]When the scan is complete, click [b]OK[/b], then [b]Show Results[/b] to view the results. [*]Be sure that everything is Checked (ticked) except items in the [b]C:\System Volume Information folder [/b]and click on [b]Remove Selected[/b]. [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply [list][*] If you accidently close it, the log file is saved here and will be named like this: [*]C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\[b]mbam-log-date (time).txt[/b][/list][/list] [hr][/hr][/hr][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b] [/QUOTE]
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