Received an Apple Pay Alert Text? Here’s Why You Shouldn’t Call the Number
Written by: Thomas Orsolya
Published on:
You receive a text message claiming there’s been an unauthorized Apple Pay transaction on your account. It looks urgent, alarming, and even includes a toll-free number to call Apple Support. But here’s the truth: it’s a scam. And if you’re not careful, you could lose much more than just your time—or even become a victim of identity theft or financial fraud.
This article will break down exactly how this scam works, what to do if you’ve fallen victim, and how to protect yourself going forward. It’s an essential read for anyone who uses Apple Pay, online banking, or mobile devices.
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Scam Overview: The Rise of the Fake Apple Pay Alert
Fake Apple Pay alert scams are part of a growing wave of tech support scams that exploit fear, confusion, and urgency to manipulate users into taking dangerous actions. These scams are designed to trick recipients into calling a fake support number. Once you’re on the phone, the scammers pose as Apple technicians, claiming your account or device is compromised and needs immediate attention.
These scams are particularly dangerous for several reasons:
They impersonate trusted brands like Apple, creating a false sense of authority.
The messages look legitimate, often mimicking real alerts with familiar wording and formatting.
The language creates a sense of urgency, making you act without thinking or verifying.
They lure you into a phone call where the real scam begins, often resulting in the loss of personal data or financial theft.
Anatomy of a Scam Text
Here is what a typical scam message might look like:
“An Apple Pay transaction of $158.54 at the Apple Store was detected. Call Apple support now +1(844) 569-1330, if this is unauthorized.”
It seems convincing at a glance. But there are red flags:
Generic language: No mention of your name, account number, or Apple ID, which is unusual for genuine alerts.
Urgency: Creates panic by suggesting unauthorized activity has already taken place.
Fake phone number: It doesn’t lead to Apple, but to scammers operating in offshore call centers.
No official Apple contact methods: Apple typically uses email or in-app notifications, not random SMS messages from unknown sources.
Why It Works
Scammers rely heavily on human psychology. The fear of financial loss, fraud, or hacked accounts causes people to act quickly without verifying the information. By making the threat sound immediate and severe, they short-circuit your critical thinking and push you to act.
They also exploit technological confusion. Many people aren’t sure how Apple Pay works or how secure it is. The scam takes advantage of that uncertainty and leverages your trust in the Apple brand.
Who’s at Risk?
Anyone with a smartphone can be targeted, but certain demographics are more vulnerable:
Older adults unfamiliar with digital tools and cybersecurity basics.
Younger users who assume all tech communication is legitimate.
People already worried about identity theft or recent suspicious financial activity.
Individuals with limited tech literacy or those who have recently used Apple Pay.
How Scammers Access Phone Numbers
Scammers often gain access to phone numbers using the following methods:
Data breaches: They buy or steal lists of phone numbers from hacked databases.
Data brokers: Shady companies legally or semi-legally sell user contact information.
Random number generation: A technique called “smishing,” where scammers send mass messages to random numbers hoping some recipients will fall for the trap.
Phishing leaks: Numbers gathered from previous scam attempts or online forms.
The ease with which scammers can obtain contact information makes this a persistent threat.
How the Scam Works
Understanding the mechanics of the Apple Pay alert scam can help you avoid becoming a victim. Here’s a detailed look at how the operation unfolds from beginning to end:
Step 1: The Text Message
You receive a message saying an Apple Pay transaction was made—often for an oddly specific amount like $158.54. This precision gives the message an air of legitimacy. It then urges you to call a support number immediately to resolve the issue.
The scam depends on your sense of urgency. Even if you’ve used Apple Pay recently, the message’s vague nature makes you doubt your memory. It’s designed to push you into action.
Step 2: The Call to Fake “Apple Support”
Once you call the number, a seemingly professional individual answers the phone. They may speak in a calm, authoritative tone, use technical jargon, and claim to be an Apple technician. To build trust, they may:
Refer to your supposed “case ID”
Use fake employee IDs
Mention your general geographic location
They’ll claim there’s been suspicious activity on your account and suggest your device or Apple Pay is under attack.
Step 3: Remote Access Request
The scammer will then ask you to download and install a remote desktop application such as AnyDesk, TeamViewer, LogMeIn, or Zoho Assist. They say it’s needed to scan your device for malware or to process a refund for the unauthorized charge.
Once installed, the scammer gains full remote access to your device—meaning they can see everything, control apps, and access sensitive information in real-time.
Step 4: Extracting Sensitive Data
With full access to your device, the scammer begins poking around:
They might guide you to log into your Apple ID and bank account while watching.
They may ask you to type passwords “to confirm your identity,” recording everything via screen share.
They search for financial records, screenshots, or stored documents containing private data.
Some scammers even install malware or keyloggers to monitor your keystrokes and steal more information later.
Step 5: The Gift Card Scam
If they can’t access your money directly or claim to be processing a refund, they’ll switch tactics. They may say you need to buy Apple, Google Play, or Amazon gift cards for “verification” or “security reasons.”
They ask you to purchase several high-value cards, scratch off the backs, and send them photos of the codes. The scammers redeem the codes instantly and vanish.
In many cases, victims believe they are genuinely helping secure their account or completing an Apple verification process.
Step 6: Continued Exploitation
Even after the phone call ends, the scam might not be over. Scammers may:
Call you again, pretending to follow up or introduce a new threat.
Sell your information to other scam networks.
Use your email or phone to send phishing messages to friends and family.
Maintain access to your device if remote tools or malware weren’t fully removed.
This phase is especially dangerous because the victim often doesn’t realize the full extent of the compromise.
What to Do If You’ve Fallen Victim
If you’ve already called the number or given any information, don’t panic—but take action immediately. Here’s a detailed, step-by-step guide:
1. Disconnect Immediately
End the phone call. If you granted remote access, disconnect your device from the internet (Wi-Fi or mobile data) as quickly as possible.
2. Remove Remote Access Tools
Uninstall any applications the scammer had you download. On iPhones, delete the apps from your home screen and clear any associated permissions.
Also check:
Screen recording settings
Accessibility permissions
Configuration profiles (Settings > General > VPN & Device Management)
3. Change All Passwords
Begin with your Apple ID and primary email account, then move to:
Social media platforms (Facebook, Instagram, etc.)
Use strong, unique passwords with a mix of characters, and avoid reusing old ones.
4. Enable Two-Factor Authentication (2FA)
Turn on 2FA wherever possible. This adds an extra layer of security, especially for your Apple ID, Gmail, and financial accounts. Prefer authentication apps over SMS codes for better protection.
5. Check Bank and Credit Card Activity
Call your bank or card provider and inform them of the incident. Ask them to:
Freeze or cancel your card(s)
Monitor for suspicious activity
Flag or reverse fraudulent charges
Some financial institutions offer free fraud monitoring or identity theft protection—ask if it’s available.
6. Report the Scam
Help others and contribute to investigations by reporting the scam to the right agencies:
Federal Trade Commission (FTC): Submit a report at ReportFraud.ftc.gov
FBI Internet Crime Complaint Center (IC3): Visit ic3.gov for serious fraud reports
Your bank or card issuer: Use the fraud report section in their app or website
Mobile carrier: Request a block on the scam number and ask about additional protection options
7. Scan Your Device
Install trusted antivirus software to scan your device for malware, spyware, or remote access tools. If you’re unsure, visit an Apple Store or authorized technician.
In some cases, a full factory reset may be warranted. Just make sure to back up your data safely first.
8. Inform Your Contacts
If the scammers accessed your email, text messages, or social media, notify your contacts. Warn them that your accounts may have been compromised and to be cautious of any messages coming from you.
Is Your Device Infected? Check for Malware
If your device is running slowly or acting suspicious, it may be infected with malware. Malwarebytes Anti-Malware Free is a great option for scanning your device and detecting potential malware or viruses. The free version can efficiently check for and remove many common infections.
Malwarebytes can run on Windows, Mac, and Android devices. Depending on which operating system is installed on the device you’re trying to run a Malwarebytes scan, please click on the tab below and follow the displayed steps.
Malwarebytes For WindowsMalwarebytes For MacMalwarebytes For Android
Scan your computer with Malwarebytes for Windows to remove malware
Malwarebytes stands out as one of the leading and widely-used anti-malware solutions for Windows, and for good reason. It effectively eradicates various types of malware that other programs often overlook, all at no cost to you. When it comes to disinfecting an infected device, Malwarebytes has consistently been a free and indispensable tool in the battle against malware. We highly recommend it for maintaining a clean and secure system.
Download Malwarebytes for Windows
You can download Malwarebytes by clicking the link below.
After the download is complete, locate the MBSetup file, typically found in your Downloads folder. Double-click on the MBSetup file to begin the installation of Malwarebytes on your computer. If a User Account Control pop-up appears, click “Yes” to continue the Malwarebytes installation.
Follow the On-Screen Prompts to Install Malwarebytes
When the Malwarebytes installation begins, the setup wizard will guide you through the process.
You’ll first be prompted to choose the type of computer you’re installing the program on—select either “Personal Computer” or “Work Computer” as appropriate, then click on Next.
Malwarebytes will now begin the installation process on your device.
When the Malwarebytes installation is complete, the program will automatically open to the “Welcome to Malwarebytes” screen.
On the final screen, simply click on the Open Malwarebytes option to start the program.
Enable “Rootkit scanning”.
Malwarebytes Anti-Malware will now start, and you will see the main screen as shown below. To maximize Malwarebytes’ ability to detect malware and unwanted programs, we need to enable rootkit scanning. Click on the “Settings” gear icon located on the left of the screen to access the general settings section.
In the settings menu, enable the “Scan for rootkits” option by clicking the toggle switch until it turns blue.
Now that you have enabled rootkit scanning, click on the “Dashboard” button in the left pane to get back to the main screen.
Perform a Scan with Malwarebytes.
To start a scan, click the Scan button. Malwarebytes will automatically update its antivirus database and begin scanning your computer for malicious programs.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now scan your computer for browser hijackers and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check the status of the scan to see when it is finished.
Quarantine detected malware
Once the Malwarebytes scan is complete, it will display a list of detected malware, adware, and potentially unwanted programs. To effectively remove these threats, click the “Quarantine” button.
Malwarebytes will now delete all of the files and registry keys and add them to the program’s quarantine.
Restart your computer.
When removing files, Malwarebytes may require a reboot to fully eliminate some threats. If you see a message indicating that a reboot is needed, please allow it. Once your computer has restarted and you are logged back in, you can continue with the remaining steps.
Your computer should now be free of trojans, adware, browser hijackers, and other malware.
If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
Scan your computer with Malwarebytes for Mac to remove malware
Malwarebytes for Mac is an on-demand scanner that can destroy many types of malware that other software tends to miss without costing you absolutely anything. When it comes to cleaning up an infected device, Malwarebytes has always been free, and we recommend it as an essential tool in the fight against malware.
Download Malwarebytes for Mac.
You can download Malwarebytes for Mac by clicking the link below.
When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts to continue with the installation process.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.
Select “Personal Computer” or “Work Computer”.
The Malwarebytes Welcome screen will first ask you what type of computer are you installing this program, click either Personal Computer or Work Computer.
Click on “Scan”.
To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes for Mac will automatically update the antivirus database and start scanning your computer for malware.
Wait for the Malwarebytes scan to complete.
Malwarebytes will scan your computer for adware, browser hijackers, and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Quarantine”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malware that Malwarebytes has found, click on the “Quarantine” button.
Restart computer.
Malwarebytes will now remove all the malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
Your Mac should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future. If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Scan your phone with Malwarebytes for Android to remove malware
Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.
Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
Follow the on-screen prompts to complete the setup process
When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options. This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue. Tap on “Got it” to proceed to the next step. Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue. Tap on “Allow” to permit Malwarebytes to access the files on your phone.
Update database and run a scan with Malwarebytes for Android
You will now be prompted to update the Malwarebytes database and run a full system scan.
Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Remove Selected”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
Restart your phone.
Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.
Your phone should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future. If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
Restore your phone to factory settings by going to Settings > General management > Reset > Factory data reset.
Frequently Asked Questions About the Apple Pay Alert Scam
Is the Apple Pay transaction alert text real?
No, it is not real. These texts are part of a widespread scam. Apple does not send alerts like this via text with phone numbers to call. Any message urging you to call a number about an unauthorized Apple Pay charge is fake and should be ignored.
What happens if I call the number in the scam text?
If you call the number, you will be connected to a scammer pretending to be Apple support. They will try to convince you that your device or account has been compromised and may ask for remote access to your phone or computer. Once connected, they can steal sensitive information, install malicious software, or demand payment via gift cards.
How can I tell if a message from Apple is legitimate?
Legitimate messages from Apple will typically appear in the Wallet app, via official Apple email, or in the Apple ID settings. They will never include a phone number in a generic SMS. Always verify messages by checking your Apple account directly or by visiting Apple’s official support website.
What should I do if I gave remote access to a scammer?
Disconnect your device from the internet immediately. Uninstall any remote access software they had you install. Then, change all your passwords, run a security scan, and report the incident to Apple and relevant authorities. In some cases, performing a factory reset may be necessary to fully secure your device.
Will Apple ever ask for gift cards?
No. Apple will never request payment or verification via gift cards. If anyone claiming to be from Apple asks for gift card codes, it is a scam.
Can scammers steal money from my Apple Pay account?
Not directly from the message itself, but if you give them access to your device or accounts, they may be able to access stored payment information, bank accounts, or digital wallets. That’s why it’s critical not to grant remote access or share login credentials.
How do I report an Apple-related scam?
You can report phishing attempts and scam messages to Apple by forwarding them to reportphishing@apple.com. Additionally, you can report fraud to the Federal Trade Commission (ReportFraud.ftc.gov) and, for more serious cases, the FBI Internet Crime Complaint Center (IC3.gov).
What tools do scammers use in these scams?
Scammers often use remote desktop software such as AnyDesk, TeamViewer, or Zoho Assist. These tools allow them to take control of your device under the guise of technical support. Once connected, they can access banking apps, personal files, and saved credentials.
Why do scammers ask for gift cards?
Scammers prefer gift cards because they are untraceable, can be quickly redeemed or resold, and do not require access to a bank account. Asking for gift card codes is a red flag of a scam in progress.
How do scammers get my phone number?
They may acquire numbers through data breaches, purchase from shady data brokers, or use random number generators in mass text message campaigns known as “smishing.” Even secure-looking platforms are not immune if your number is linked to public or compromised databases.
The Bottom Line
Apple Pay alert scam texts are dangerous, convincing, and growing in number. They use urgency, psychological manipulation, and technical deception to trick you into giving up control of your devices and sensitive information.
Always verify alerts through official channels. Never call unknown numbers from suspicious texts, and never allow remote access to your device unless you are absolutely sure you’re dealing with a legitimate professional.
If you’ve been targeted or even suspect a scam attempt, take swift action. There are clear, effective steps you can follow to recover and protect yourself.
This article is part of an ongoing cybersecurity series focused on helping individuals recognize and prevent the most dangerous digital scams circulating today. Bookmark it or share it as a vital resource.
How to Stay Safe Online
Here are 10 basic security tips to help you avoid malware and protect your device:
Use a good antivirus and keep it up-to-date.
It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.
Keep software and operating systems up-to-date.
Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.
Be careful when installing programs and apps.
Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."
Install an ad blocker.
Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.
Be careful what you download.
A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.
Be alert for people trying to trick you.
Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.
Back up your data.
Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.
Choose strong passwords.
Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.
Be careful where you click.
Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.
Don't use pirated software.
Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.
To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.
Thomas is an expert at uncovering scams and providing in-depth reporting on cyber threats and online fraud. As an editor, he is dedicated to keeping readers informed on the latest developments in cybersecurity and tech.
