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Apple Payment Authorization Alert Text Scam EXPOSED – Investigation

By Thomas Orsolya16 min read0comments

A text arrives claiming an Apple Pay payment of $143.95 at “Apple Store – CA” is “pending verification” and urges you to call “Apple Support” to stop it.

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That is the Apple Payment Authorization Alert text scam. It is designed to trigger urgency, route you to a fake support line, and pressure you into sharing sensitive details, verification codes, or device access.

Here is how to recognize it quickly, how the scam works step by step, and what to do if you already interacted with it.

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Scam Overview

The Apple Payment Authorization Alert Scam is a social engineering fraud delivered by SMS or iMessage-style text. It impersonates Apple, Apple Pay, or an “Apple Support Center,” claiming a suspicious payment is “pending verification” and requires your confirmation.

If you “confirm” the transaction, the message implies you can ignore it. If you did not authorize it, the text urges you to call a phone number immediately.

That phone number is the trap.

What the scam text typically looks like

These messages often follow a familiar template:

  • A subject line or header like “Apple Security Alert” or “Payment Authorization Alert”
  • A friendly greeting such as “Dear Apple User”
  • A specific dollar amount, often between $99 and $999
  • A merchant name that sounds legitimate, like “Apple Store,” “App Store,” or a location label such as “CA”
  • A “pending verification” line to make it feel like there is still time to stop it
  • A call to action that routes you away from Apple’s real support channels and toward a scam call center

Your example hits all the classic notes:

  • “INFO: Apple Security Alert”
  • “Payment Authorization Alert”
  • “An attempt to authorize a payment of $143.95 via Apple Pay… is currently pending verification.”
  • “Please reach out to Apple Support at +1 833-808 4962.”

Why scammers use “pending verification”

“Pending verification” is carefully chosen language.

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It creates the impression that:

  • Apple is actively protecting you
  • The transaction is not final yet
  • You must act fast, but you can still prevent the damage

That sense of urgency pushes people into reactive decisions, like calling the number without checking anything else.

Why the scam works so well

This scam succeeds because it uses three psychological triggers at once:

  1. Fear of financial loss
    Seeing a specific amount like $143.95 instantly activates worry, even if you do not recognize the charge.
  2. Authority
    Apple is a trusted brand. Many people assume Apple would warn them in a direct, official-sounding message.
  3. Time pressure
    Words like “attempt,” “pending,” and “verification” imply a ticking clock. The scam is designed to bypass your normal skepticism.

The real objective: control and access

The text itself does not steal money. The text is a funnel.

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The scam’s purpose is to get you into a live conversation with a fake “Apple Support” agent who will attempt to extract one or more of the following:

  • Your Apple ID login or verification code
  • Access to your device or computer via remote support tools
  • Your payment card details or banking information
  • Personal data used for identity theft (name, address, date of birth, partial SSN, etc.)
  • Your trust and compliance, so you follow instructions without verifying anything

Once you are on the phone, the criminals can adapt their script to your situation. If you sound worried, they press urgency. If you sound suspicious, they add “verification steps.” If you hesitate, they offer reassurance and a “case number.”

Common variations you may see

Scammers rarely use just one script. They rotate wording, amounts, and phone numbers constantly. Variants include:

  • “Apple Pay purchase pending”
  • “Apple ID locked due to suspicious activity”
  • “Unrecognized subscription charged to your Apple account”
  • “App Store purchase flagged for fraud”
  • “Apple Card transaction declined, confirm identity”
  • “Your Apple account has been compromised, speak to an agent now”
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Sometimes the text includes:

  • A fake reference number
  • A fake “Support Center” signature
  • A shortened link instead of a phone number
  • Both a link and a number, increasing the chance you interact
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What makes this scam especially dangerous

Some scams aim only for personal info. This one often aims for live account takeover.

A skilled fraud operator can use your panic and a few pieces of information to:

  • Trick you into sharing a one-time passcode
  • Walk you through changing security settings
  • Add a new “trusted” phone number or device
  • Gain access to your Apple ID, iCloud, Wallet, or payment methods
  • Use stolen credentials to attempt logins on other services where you reused passwords
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It is also common for these scammers to shift tactics mid-call. If they cannot get into your Apple account, they may pivot to your bank account. If you refuse to provide card details, they may push you to install remote access software so they can “help cancel the payment.”

Red flags that point to a scam

Use this checklist when you see messages like this:

  • A phone number in the text presented as “Apple Support”
  • Unsolicited urgency with “pending verification” language
  • Generic greeting like “Dear Apple User” instead of your name
  • Unusual formatting like “INFO:” headers or awkward capitalization
  • Pressure to act immediately instead of directing you to verify inside official apps
  • No clear path to confirm through Apple Pay or your card issuer
  • The message tries to move you off-platform (call this number, click this link)
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A legitimate security notification usually gives you a way to verify activity through official, established channels. A scam tries to isolate you into a fast, private interaction.

What Apple and legitimate payment systems generally do

It is important to keep expectations realistic.

Apple, your bank, and your card issuer do send alerts sometimes. But a legitimate alert typically:

  • Does not demand you call a random number from a text
  • Does not rely on urgency alone
  • Encourages verification through official apps or known contact methods
  • Points you toward account settings, transaction history, or a secure support path

The scam text you received does the opposite. It shortcuts you directly into a phone call with criminals.

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The hidden payoff: more than one victim outcome

Different victims lose different things, depending on what they share. The most common outcomes are:

  • Payment fraud
    Criminals extract card details or trick you into authorizing transfers.
  • Apple ID compromise
    They use login info or verification codes to access iCloud, photos, backups, contacts, and more.
  • Remote access takeover
    Victims install remote support tools, allowing criminals to manipulate accounts directly.
  • Identity theft
    They collect personal data and use it for new account openings, SIM swaps, or targeted phishing later.
  • Repeat targeting
    If you respond once, your phone number is often marked as “responsive,” increasing future scam attempts.

That is why even a “small interaction,” like replying to the text, can increase your risk. It signals that a real person is behind the number.

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How The Scam Works

Below is a step-by-step breakdown of what typically happens, from the first text to the most common endgames. This is written from the victim’s point of view so you can recognize each stage early.

Step 1: The text arrives with a believable charge

You receive a message that claims a payment is being authorized through Apple Pay.

It includes:

  • A specific dollar amount like $143.95
  • A merchant label like “Apple Store – CA”
  • A “pending verification” status
  • A phone number for “Apple Support”

The specificity is what makes it believable. Many people assume scammers send vague messages. These scams are intentionally detailed to reduce doubt.

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Here is how the text looks:

INFO: Apple Security Alert

Payment Authorization Alert

Dear Apple User,
An attempt to authorize a payment of $143.95 via Apple Pay at “Apple Store – CA” is currently pending verification.

If you confirm this was you, no additional steps are required.

If you did not attempt this transaction, please reach out to Apple Support at +1 833-808 4962.

Thank you for assisting us in protecting your account security.

Support Center
+1 833-808 4962

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Step 2: You feel urgency and start scanning for damage

Most people immediately think:

  • “Was my Apple Pay hacked?”
  • “Did my kid buy something?”
  • “Did I accidentally click something?”
  • “Is my card already being charged?”

In that moment, the scam is already working because your brain is trying to fix a perceived emergency.

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This is why the text includes a “no further steps required” line if it was you. It frames the call as the safe choice only if you did not authorize it.

Step 3: The scam pushes you into the wrong channel

The message does not tell you to open Wallet and check your cards.

It does not tell you to log into your Apple ID account page.

It does not tell you to contact your bank using the number on the back of your card.

Instead, it gives you a phone number and makes calling feel like the fastest, safest action.

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That is the funnel. Once you call, you are no longer verifying anything. You are entering a controlled conversation designed to extract information.

Step 4: The “Apple Support” agent answers quickly and sounds professional

Scam call centers often sound polished.

The person may say:

  • “Thank you for calling Apple Support.”
  • “I see the pending authorization.”
  • “I can help you cancel it, but we need to verify your identity.”

They may provide a fake case ID. They may repeat the amount and merchant to build confidence. They may use empathy to lower your guard.

This is also where the scam adapts. The agent listens for cues:

  • Are you an Apple Card user?
  • Do you use Apple Pay daily?
  • Are you worried enough to follow instructions?
  • Do you sound technically comfortable or easily guided?
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Step 5: They ask for “verification” that is actually data collection

This stage often includes seemingly normal questions:

  • Your full name
  • Your phone number
  • Your billing ZIP code
  • The bank name connected to your Apple Pay card
  • Whether you use iCloud
  • Whether you see the charge in Wallet

Some of these details may sound harmless. In reality, the goal is to build a profile and set up the next step.

At this point, many victims still think they are speaking to Apple.

Step 6: The one-time passcode trap

A common turning point is a request for a code.

The scammer may claim:

  • “We are sending a verification code to confirm you are the account owner.”
  • “Read me the code to secure the account.”
  • “This code is required to cancel the pending payment.”

What is actually happening is usually one of these:

  • The scammer is trying to log into your Apple ID and needs the 2-factor code.
  • The scammer is attempting password reset flows.
  • The scammer is using your phone number to access related accounts.
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If you read the code out loud, you can hand them the final piece needed to enter your account.

Step 7: The “secure your account” walkthrough

If the scammer gains access, they may immediately try to lock you out by:

  • Changing your password
  • Adding a new trusted phone number
  • Adding a new trusted device
  • Modifying recovery settings

Even if they do not gain access, they may still try to manipulate you into doing it yourself:

  • “Go to Settings and turn off Find My temporarily.”
  • “Open your Apple ID settings and confirm your payment methods.”
  • “We need to remove the card and re-add it for security.”

This is social engineering disguised as support.

Step 8: The payment extraction phase

If the scammer cannot get into your Apple ID, they often pivot to money.

Common tactics include:

  • Claiming you must “reverse” the charge by confirming your card details
  • Asking for your card number to “locate the transaction”
  • Directing you to “verify the refund method”
  • Pushing you to your online banking login “to stop the authorization”

None of these are legitimate.

A real support process does not require you to read payment card numbers to a stranger who called you from a text message.

Step 9: Remote access setup (one of the most damaging paths)

Some versions of this scam instruct victims to install screen-sharing or remote support software on their phone or computer.

The pitch is usually:

  • “So I can help you cancel the payment.”
  • “So I can confirm there is no malware.”
  • “So I can secure your Apple Pay.”

If a victim installs remote access tools, the scammer can:

  • Watch you log into banking sites
  • Intercept security prompts
  • Initiate transfers while you are distracted
  • Take screenshots of codes
  • Change account settings in real time

This is one of the fastest ways victims lose money.

Step 10: The aftermath and repeat targeting

After the call, victims often receive:

  • More scam calls “following up on your case”
  • Additional texts claiming new charges are pending
  • Phishing emails that reference the same $ amount
  • Threats, intimidation, or guilt tactics if the victim resists

If you called once, your number may be circulated among scam groups as responsive. That increases future contact attempts.

Why the phone number changes constantly

The phone number in your example is part of the scam’s infrastructure, not Apple’s.

Scammers rotate numbers because:

  • Carriers and users report them
  • Platforms block them
  • Scam operations move to new lines to keep the funnel alive

That is why it is better to focus on the pattern, not the exact number. Even if one number disappears, the scam continues with another.

The key takeaway from the “how it works” sequence

This scam is not about the text. It is about the call.

The moment you call the number, you move from verification to manipulation. Everything after that is designed to either steal account access, steal money, or both.

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What To Do If You Have Fallen Victim to This Scam

If you only received the text and did not call or click anything, you are likely fine. You can jump to the prevention tips below and block the number.

If you interacted with the scam in any way, use this checklist. Move through it calmly, one step at a time.

  1. Stop interacting immediately
    • Do not call back.
    • Do not reply to the text.
    • Do not click any links the message includes.
    • If you are currently on a call with them, hang up.
  2. Check for real transactions in the right places
    • Open Wallet and review recent activity for the card involved (if you can identify it).
    • Check your bank or card issuer app for pending or posted transactions.
    • If you see an unauthorized transaction, contact your card issuer using the official number on the back of your card or inside the issuer’s app.
  3. If you shared a one-time code, treat it like an account compromise
    • Change your Apple ID password immediately.
    • Review your Apple ID security settings for unknown devices or phone numbers.
    • If you cannot access your Apple ID, use Apple’s official account recovery process through Apple’s known channels (Apple Support app or the official Apple website).
  4. Review your Apple ID security and sign-in devices
    • Look for devices you do not recognize in your Apple ID device list.
    • Remove any unknown devices.
    • Check for any changes to trusted phone numbers or recovery methods.
  5. Secure your email account
    Your email is often the key to password resets.
    • Change your email password.
    • Enable 2-factor authentication if it is not already enabled.
    • Review security alerts and sign-in history for suspicious logins.
  6. If you provided payment card details, contact your card issuer immediately
    • Ask to freeze or replace the card.
    • Dispute any unauthorized charges.
    • Ask about setting up extra fraud alerts.
  7. If you installed any remote access or screen-sharing tools, remove them and assume exposure
    • Uninstall the app you were instructed to install.
    • Restart your device.
    • Run a reputable security scan if you are on a computer.
    • Monitor banking and email accounts closely for the next several weeks.
  8. Check for unusual changes in banking and payment apps
    • Look for newly added payees, transfer recipients, or linked accounts.
    • Review recent transfers and scheduled payments.
    • If you see anything unfamiliar, report it to your bank immediately.
  9. Monitor for identity theft warning signs
    If you shared personal details, take precautions:
    • Watch for unexpected credit inquiries.
    • Consider a fraud alert or credit freeze (depending on your country and what services are available).
    • Keep an eye on mail and email for new account notifications you did not initiate.
  10. Report the scam
    Reporting helps reduce future targeting:
  • Mark the text as junk or spam in your messaging app.
  • Report the number to your mobile carrier if they offer a spam reporting short code.
  • In the US, you can also report scam texts to relevant consumer protection agencies (for example, the FTC) using their official reporting portals.
  1. Block the number and delete the message
    Blocking helps reduce repeat attempts from the same line, even though scammers rotate numbers.
    Deleting removes the temptation to re-check or accidentally click anything later.
  2. Reset your mindset: the scam succeeded by design
    If you feel embarrassed, do not. These scripts are engineered to trigger urgency.
    Focus on locking down accounts and limiting damage. That is what matters.
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How to Remove Unwanted Apps and Malware

If a pop-up scam tricked you into downloading an unwanted program — or you suspect your device is infected — follow the free, step-by-step removal guide below to find and remove it.

Before you start: this guide may look long, but that’s only because we’ve broken everything down into clear, detailed steps that anyone can follow — no technical skills needed, and every tool we use is free.
Please follow the steps in order. If you get stuck or have doubts at any point, stop and ask for help in our free support forum — our team will guide you personally.
Choose your device to get started. Browser hijackers, unwanted apps, and adware can infect Windows, Mac, Android, and iOS devices alike — click your operating system below to jump straight to the right instructions.

Remove Unwanted Apps and Malware from Windows

To remove unwanted apps and malware from your Windows PC, follow these steps:

STEP 1: Uninstall malicious programs from Windows

In this first step, we will manually check if any unknown or malicious programs are installed on the computer. Sometimes adware and browser hijackers can have a usable Uninstall entry that can be used to remove them.

  1. Open the Settings app

    Press Windows + I on your keyboard to open Settings. Alternatively, right-click the Start button and select “Settings” from the menu.

    Windows 11 taskbar, left end: the Start button with the Windows logo is highlighted (1), next to the Search box

  2. Go to “Installed apps”

    In the Settings window, click “Apps” in the sidebar, then select “Installed apps“.

    Windows 11 Settings with Apps selected in the sidebar (1) and the Installed apps page open, its Apps › Installed apps title highlighted (2); account details and app list blurred

  3. Find and uninstall the malicious program

    Scroll through the list of installed apps and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name.
    Quick tip: click “Sort by” and choose “Date installed“. Malware is usually one of the most recently installed programs, so it will appear near the top.
    When you find the malicious program, click the three dots next to it and select “Uninstall“.

    Windows 11 Installed apps page: the Sort by menu is highlighted (1) and the three-dot More options button next to the first app (2); app names are blurred
    Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.

  4. Complete the uninstall

    Confirm by clicking Uninstall in the message box, then follow the remaining prompts.
    Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.

    Windows 11 Confirm Uninstall

Windows 10 reached the end of support on October 14, 2025, so it no longer gets regular security updates. If your PC can run it, upgrade to Windows 11. If it can’t, enroll in Microsoft’s Extended Security Updates program.

  1. Open the Settings app

    Press Windows + I on your keyboard to open Settings. Alternatively, click the Start button on the taskbar and select “Settings” (the gear icon).
    Windows 10: Click the Start button then click on Settings

  2. Click on “Apps”

    In the “Windows Settings” window, click “Apps“. The “Apps & Features” section should open by default — if it doesn’t, select it from the list on the left.

    Windows 10: Click on Apps

  3. Find and uninstall the malicious program

    Scroll through the list of installed apps and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name.
    Quick tip: click “Sort by” and choose “Install date“. Malware is usually one of the most recently installed programs, so it will appear near the top.
    When you find the malicious program, click on it and select “Uninstall“.

    Windows 10: Uninstall malware from Windows

    Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.

  4. Complete the uninstall

    Confirm by clicking Uninstall in the message box, then follow the remaining prompts.
    Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.
    Windows 10: Complete the uninstall process

Is a stubborn program refusing to uninstall? Use Revo Uninstaller to force-remove it completely, including leftover files and registry entries.

With the malicious programs removed, you’re ready for the next step in this guide.

STEP 2: Reset browsers back to default settings

In this step, we will remove spam notifications,  malicious extensions, and change to default any settings that might have been changed by malware.
Please note that a Chrome or Edge reset turns off all your extensions, and a Firefox refresh removes them. Your bookmarks and favorites stay intact. For each browser that you have installed on your computer, please click on the browsers tab below and follow the displayed steps to reset that browser.

Reset Chrome for Windows to default settings

We will now reset your Chrome browser settings to their original defaults. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.

  1. Open the Chrome menu

    Open Google Chrome and click the three-dot (⋮) icon in the top-right corner.

    Click the three-dot menu icon in Chrome

  2. Open Chrome Settings

    Select Settings from the Chrome menu.

    Select Settings from the Chrome menu

  3. Select “Reset settings”

    Look at the menu on the left side of the Settings page. Scroll down and click Reset settings.

    Click Reset settings in the Chrome sidebar

  4. Restore Chrome’s original settings

    Click Restore settings to their original defaults.

    Choose Restore settings to their original defaults


  5. Confirm the Chrome reset

    A confirmation window will appear. Click Reset settings.

    This will:

    • Restore the default search engine, homepage, and new tab page
    • Reset startup pages and pinned tabs
    • Reset site permissions, such as notifications and pop-ups
    • Disable installed extensions
    • Clear temporary cookies and website data

    Don’t worry: Chrome will not delete your bookmarks, browsing history, or saved passwords. If you’re signed in to Chrome, the reset applies on all devices where you’re signed in.

    Restart Chrome and perform a test search. If your searches now open normally in Google, you can stop here.

    If searches are still redirected through shady domains complete the additional step below.

    Confirm the Chrome reset

  6. Remove persistent search hijacker data

    Only complete this step if the redirect continues after resetting Chrome.

    Some browser hijackers hide inside Chrome’s local search-engine database. A standard Chrome reset may not remove this database, which is why searches can continue to pass through shady sites.

    The following procedure creates a backup of the affected database and allows Chrome to build a new, clean version. This is safer and less disruptive than deleting the entire Chrome profile.

    First, prevent Chrome Sync from restoring the hijacked settings:

    1. Open a new Chrome tab.
    2. Copy the following address, paste it into Chrome’s address bar, and press Enter:
      chrome://settings/syncSetup/advanced

    3. Under Manage what you sync, select Customize sync.
    4. Turn off Settings and Extensions.
    5. You can leave Bookmarks and Passwords enabled so your important data remains synchronized.

    Note: Some newer Chrome versions may automatically redirect this address to the Google Account settings page. If that happens, locate the list of synchronized Chrome data and turn off Settings and Extensions there.

    Chrome Manage what you sync page at chrome://settings/syncSetup/advanced, with Customize sync selected and arrows pointing to the Settings and Extensions switches

    Now save anything you are working on and close every Chrome window.

    Run the cleanup command:

    1. Press the Windows key on your keyboard.
    2. Type PowerShell.
    3. Open Windows PowerShell. Administrator access is not required.
    4. Copy the entire command shown below.
    5. Right-click inside the PowerShell window to paste the command, then press Enter.
    6. If Windows warns you about pasting multiple lines, select the option to continue.

    $stamp = Get-Date -Format "yyyyMMdd-HHmmss"

    Get-Process chrome -ErrorAction SilentlyContinue |
     Stop-Process -Force

    $root = "$env:LOCALAPPDATA\Google\Chrome\User Data"

    if (Test-Path $root) {
     $profiles = Get-ChildItem $root -Directory |
     Where-Object {
     $_.Name -eq "Default" -or
     $_.Name -match "^Profile \d+$"
     }

     foreach ($profile in $profiles) {
     foreach ($name in @(
     "Web Data",
     "Web Data-journal",
     "Web Data-wal",
     "Web Data-shm"
     )) {
     $file = Join-Path $profile.FullName $name

     if (Test-Path $file) {
     $backup = "$file.search-hijacker-backup-$stamp"
     Move-Item -LiteralPath $file -Destination $backup
     Write-Host "Backup created: $backup"
     }
     }
     }
    }

    Write-Host ""
    Write-Host "Chrome search data has been cleaned."
    Write-Host "You can now reopen Chrome."

    Wait until PowerShell displays the following message:

    Chrome search data has been cleaned.
    You can now reopen Chrome.
    Windows PowerShell window after the cleanup command ran, showing the backup file names and the message Chrome search data has been cleaned

    Close PowerShell and reopen Google Chrome. Chrome will automatically create a clean search database for every local profile.

    Next, copy the following address, paste it into Chrome’s address bar, and press Enter:

    chrome://settings/searchEngines
    Chrome Manage search engines and site search page with Google (Default) highlighted (1) in the Search engines list

    Make sure Google is selected as the default search engine. Test several searches from the address bar and confirm that they no longer pass through shady search engines.

    Your important Chrome data is protected: the PowerShell cleanup does not remove bookmarks, saved passwords, browsing history, cookies, or installed extensions. However, it may reset locally stored Autofill addresses, payment cards saved only on this computer, and form suggestions.

    The original search database is not deleted. PowerShell renames it and adds search-hijacker-backup to its filename so it can be recovered if necessary.

    Keep Settings and Extensions synchronization disabled while testing Chrome. Do not enable every extension at once. Enable only the extensions you recognize, one at a time, and test Chrome after each one.

    Chrome Extensions page with the demo extension Example Coupon Helper switched off: its on/off switch (1), its Remove button (2) and the Safety Check card Review 1 extension that may be unsafe (3)

    If the redirect returns after enabling a particular extension, remove that extension immediately.

Reset Firefox for Windows to default settings

We will now reset your Firefox browser settings to their default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.

  1. Open the Firefox menu and click “Help and Report”

    Click the three horizontal lines in the top-right corner of Firefox to open the main menu, then select “Help and Report“.

    Firefox window, top-right corner: the Open application menu button (three horizontal lines) is highlighted (1), next to the extensions and account buttons and below the window controls

  2. Click “More troubleshooting information”

    In the Help and Report menu, click “More troubleshooting information“.

    Firefox Troubleshooting Information page (about:support) with its heading highlighted (1); the Give Firefox a tune up box is on the right

  3. Click “Refresh Firefox”

    On the “Troubleshooting Information” page, click the “Refresh Firefox” button in the “Give Firefox a tune up” box in the top-right area of the page.

    Firefox Troubleshooting Information page: the Refresh Firefox… button under Give Firefox a tune up is highlighted (1)

  4. Confirm the refresh

    In the confirmation window, click “Refresh Firefox” again. This removes extensions, themes, and customized settings — the usual hiding places for browser hijackers — while keeping your bookmarks, history, and saved passwords safe.

    Firefox Refresh Firefox to its default settings? confirmation window over the Troubleshooting Information page, with the red Refresh Firefox button highlighted (1)

  5. Click “Finish”

    Firefox will close, reset itself to default settings, and reopen with a window listing the information that was restored. Click “Finish“. Then test Firefox before you add back any extensions.

    About the “Old Firefox Data” folder: Firefox saves a copy of your old profile on your desktop. If something you need is missing after the reset, you can recover it from this folder. Otherwise, delete the folder — it contains sensitive data like passwords and cookies, and may also still hold the malicious files you just removed.

Reset Microsoft Edge to default settings

We will now reset your Microsoft Edge browser settings to their default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.

Updated for Microsoft Edge on Windows 10 and Windows 11 — July 2026.

  1. Open the Edge menu and click “Settings”

    Open Microsoft Edge. In the top-right corner, click the three-dot (…) icon, then click Settings.

    Microsoft Edge Settings page, top part: the Settings heading is highlighted (1), with the Search settings box and the Most searched shortcuts beside it

  2. Prevent the unwanted settings from returning through Edge Sync

    If you are signed in to Microsoft Edge, a bad setting or extension may be stored in your Microsoft account and return after the reset.

    Copy the following address, paste it into the Edge address bar, and press Enter:

    edge://settings/profiles/sync

    On the Sync page, turn off these two options:

    • Settings
    • Extensions

    You can leave Favorites and Passwords turned on.

    If Edge says that sync is already off, simply continue to the next step.

    Important: Edge Sync settings are separate for each profile. If you use more than one Edge profile, switch to each affected profile and repeat this step.

    You do not need to sign out of your Microsoft account or delete the Edge profile.

  3. Open “Reset settings”

    In the left sidebar, click Reset settings.

    You can also open the reset page directly. Copy the following address, paste it into the Edge address bar, and press Enter:

    edge://settings/reset
    Microsoft Edge Settings with Reset settings highlighted in the left sidebar (1); the Reset settings page is open on the right

  4. Click “Restore settings to their default values”

    Click Restore settings to their default values.

    Microsoft Edge Reset settings page: the Restore settings to their default values row is highlighted (1)

  5. Confirm the reset

    In the confirmation dialog, click Reset.

    This resets the startup page, new tab page, search engine, and pinned tabs. It also disables all extensions and clears temporary site data, such as cookies.

    Don’t worry: your favorites, browsing history, and saved passwords will not be deleted.

    Microsoft Edge Reset settings confirmation dialog explaining what is reset and what is kept, with the Reset button highlighted (1)

  6. Check your extensions before turning them back on

    Copy the following address, paste it into the Edge address bar, and press Enter:

    edge://extensions

    Remove any extension you do not recognize or no longer use. Pay particular attention to extensions related to search, coupons, shopping, PDF conversion, browser protection, new tabs, or video downloading.

    Do not turn all extensions back on at the same time. Enable only the extensions you recognize and trust.

    Microsoft Edge Extensions page: the demo extension Example Coupon Helper under From other sources, with its Remove button (1) and its on/off switch, switched off (2)

  7. Select a trusted search engine

    Copy the following address, paste it into the Edge address bar, and press Enter:

    edge://settings/searchEngines

    Select Bing, Google, DuckDuckGo, or another search provider you trust and make it the default. This address opens the list of search engines; the default is set one page back, on Address bar and search, under Search engine used in the address bar.

    Remove any unknown search engines from the list, especially providers with strange names or addresses that you did not add yourself: click More actions (…) next to the engine and remove it.

    Restart Edge and perform a search from the address bar. If searches are no longer redirected, you can stop here.

    Microsoft Edge Search engines list with the demo engine Search Results Example (1) and its More actions button (2); below, the Address bar and search page with the Search engine used in the address bar menu showing Bing (Default) (3)

  8. If the redirect remains, clean the corrupted search data without deleting the Edge profile

    Use this additional step only if Edge continues to redirect searches after the normal reset.

    This command cleans the search-engine database from every local Edge profile while keeping your favorites, saved passwords, browsing history, cookies, and profiles.

    Before continuing: save anything you are working on because the command will close Microsoft Edge.

    1. Open the Windows Start menu.
    2. Type PowerShell.
    3. Open Windows PowerShell. Administrator access is not required.
    4. Copy the entire command below.
    5. Paste it into PowerShell and press Enter.
    $stamp = Get-Date -Format "yyyyMMdd-HHmmss"
$root = Join-Path $env:LOCALAPPDATA "Microsoft\Edge\User Data"

Get-Process -Name msedge -ErrorAction SilentlyContinue |
    Stop-Process -Force -ErrorAction SilentlyContinue

Start-Sleep -Seconds 2

if (-not (Test-Path -LiteralPath $root)) {
    Write-Host "The Microsoft Edge profile folder was not found:"
    Write-Host $root
    return
}

$profiles = Get-ChildItem -LiteralPath $root -Directory |
    Where-Object {
        $_.Name -eq "Default" -or
        $_.Name -match "^Profile \d+$"
    }

$movedFiles = 0

foreach ($profile in $profiles) {
    foreach ($name in @(
        "Web Data",
        "Web Data-journal",
        "Web Data-wal",
        "Web Data-shm"
    )) {
        $file = Join-Path $profile.FullName $name

        if (Test-Path -LiteralPath $file) {
            $backup = "$file.search-reset-backup-$stamp"

            try {
                Move-Item -LiteralPath $file -Destination $backup -ErrorAction Stop
                Write-Host "Cleaned: $($profile.Name)\$name"
                $movedFiles++
            }
            catch {
                Write-Warning "Could not clean: $file"
            }
        }
    }
}

Write-Host ""

if ($movedFiles -gt 0) {
    Write-Host "Microsoft Edge search data has been cleaned." -ForegroundColor Green
    Write-Host "You can now reopen Microsoft Edge."
}
else {
    Write-Host "No Edge search database files were found." -ForegroundColor Yellow
}

    The command does not permanently delete the original files. It renames them as backup files, and Edge creates a clean search database when it starts again.

    Note: this additional cleanup may also reset saved form-fill suggestions, saved addresses, payment cards saved only on this computer, and manually added search engines. It does not delete favorites, passwords, or browsing history.

  9. Reopen Edge and test the browser

    Open Microsoft Edge again, visit edge://settings/searchEngines, and select your preferred search engine (one page back, on Address bar and search, under Search engine used in the address bar).

    Perform several searches from the address bar to confirm that the redirect is gone.

    Keep synchronization for Settings and Extensions turned off until you are certain that the computer and extensions are clean. If you enable them again, turn them on one at a time and test Edge after each change.

    Microsoft Edge Search engines list with the demo engine Search Results Example (1) and its More actions button (2); below, the Address bar and search page with the Search engine used in the address bar menu showing Bing (Default) (3)

  10. If Edge still redirects your searches

    Open edge://policy. If this is your personal computer and Edge displays unknown policies such as ExtensionInstallForcelist or DefaultSearchProvider, the hijacker may be installed outside the browser profile.

    In that situation, continue with the next malware-removal steps and run a complete antivirus scan. If the computer belongs to a company or school, contact its IT administrator before changing any policies.

    Microsoft Edge Policies page, Microsoft Edge Policies table with the message No policies set highlighted (1)

STEP 3: Use Malwarebytes Anti-Malware to remove malware and unwanted programs

In this third step, we will install Malwarebytes to scan and remove any infections, adware, or potentially unwanted programs that may be present on your computer.

Malwarebytes is one of the most popular and trusted anti-malware tools for Windows — and it’s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan your PC and remove what Malwarebytes finds.

  1. Download Malwarebytes

    Click the button below to download the latest version of Malwarebytes for Windows from the official source. The free version is all you need — it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.

    Malwarebytes Free for WindowsScans and removes malware at no cost
    Download MalwarebytesOfficial installer for Windows 11 and 10. Your download starts right away.Want real-time protection? See Malwarebytes Premium

  2. Install Malwarebytes

    When the download finishes, open your Downloads folder and double-click the MBSetup file. If Windows shows a User Account Control pop-up, click “Yes” to allow the installation.

    Windows File Explorer Downloads folder with the Malwarebytes setup file highlighted

  3. Follow the On-Screen Prompts to Install Malwarebytes

    The setup wizard will walk you through a few quick screens:

    • Choose where you’re installing the program — “Personal Computer” or “Work Computer” — then click Next.

      Malwarebytes Setup asking you to choose a protection type, with Personal selected

    • Malwarebytes will now install on your device. This usually takes under a minute.

      Malwarebytes Setup installing the program, with the progress at 92 percent

    • When installation is complete, the “Welcome to Malwarebytes” screen will open automatically.

      Welcome to Malwarebytes screen with the Get started button highlighted

    • On the final screen, click Open Malwarebytes to launch the program.

      Malwarebytes Setup success screen with the Open Malwarebytes button highlighted

  4. Optional: Check for rootkits with a Custom Scan

    You don’t need to change any settings for a normal scan. The standard Threat Scan in the next step is enough for most problems, so you can go straight to it.

    If you also want to check for rootkits, use a Custom Scan. In current versions of Malwarebytes, rootkit scanning is only available there:

    1. On the Scanner tile, click the three-dot menu and select Advanced Scan.
    2. Choose Custom Scan. In its options, check Scan for rootkits.
    3. Select your system drive (usually C:\) as the location to scan, then start the scan. It takes longer than a Threat Scan.
    4. When it finishes, review and quarantine the results as described in the steps below.

    Rootkit scanning isn’t available on Windows devices with ARM processors.

  5. Start the Scan

    Click the blue Scan button. Malwarebytes will automatically update its virus database and start checking your computer for malware.

    Malwarebytes dashboard with the Scan button on the Scanner tile highlighted

  6. Wait for the Scan to Finish

    The scan checks your entire system for browser hijackers and other malicious programs, so it can take 5 to 20 minutes depending on your computer. Feel free to do something else — just check back occasionally to see the progress.

    Malwarebytes Threat Scan in progress, listing the scan stages and the number of items scanned

  7. Quarantine the Detected Threats

    When the scan is done, you’ll see a list of everything Malwarebytes found — malware, adware, and potentially unwanted programs. Click the “Quarantine” button to remove all of them at once.

    Malwarebytes Threat Scan results listing detected potentially unwanted programs, with the Quarantine button highlighted

    Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.

    Malwarebytes moving the selected detections to quarantine

  8. Restart Your Computer

    Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click Yes. Once you’re logged back in, Malwarebytes has finished removing the threats it found.

    Malwarebytes message asking to restart the computer to finish the removal, with the Yes button highlighted

STEP 4: Use HitmanPro to scan your computer for badware

In this next step, we will scan the computer with HitmanPro to check for any other malicious programs that may be installed on your device.

HitmanPro is a second-opinion scanner — it’s designed to catch what your main antivirus might have missed. Instead of relying on a single detection engine, it checks the behavior of files in the locations where malware usually hides. Anything suspicious is checked online, where it’s analyzed by several antivirus engines in HitmanPro’s Scan Cloud.

Good news: scanning is completely free, with no limits. You only need a license when it’s time to remove what was found — and even then, you can activate a free one-time 30-day trial to remove what it finds at no cost. The trial works once per computer. After that, removal needs a paid license, and the purchase screen shows the current price.

  1. Download HitmanPro

    Click the button below to download HitmanPro. Remember — the scan is free, so you have nothing to lose by checking your PC.

    HitmanProSecond-opinion malware scanner from Sophos
    Download HitmanProFree scan. Removing threats needs the free 30-day trial. Opens the official HitmanPro page in a new tab.

  2. Install HitmanPro

    When the download finishes, open your Downloads folder and double-click the file “hitmanpro_x64.exe”. (On 32-bit Windows 10, the file is named “hitmanpro.exe”.)

    Double-click on the HitmanPro file

    If a User Account Control pop-up asks whether HitmanPro can make changes to your device, click “Yes” to continue.

    Windows asking for permissions to run the HitmanPro setup

  3. Follow the On-Screen Prompts

    On the HitmanPro start screen, click “Next” to begin the system scan. No lengthy setup required — it goes straight to work.

    Click Next to install HitmanPro on your PC
    HitmanPro final installer screen

  4. Wait for the Scan to Finish

    HitmanPro will now check your computer for malicious programs. This usually takes just a few minutes thanks to its cloud-based scanning.
    HitmanPro scans your computer for any infections, adware, or potentially unwanted programs that may be present

  5. Review the Results and Click “Next”

    When the scan is done, HitmanPro will show you everything it found. Click “Next” to remove the detected threats.

    HitmanPro scan summary. Click Next to remove malware

  6. Click “Activate Free License”

    To remove the malicious files, click the “Activate free license” button. This starts your free 30-day trial — no payment details needed — and unlocks the full cleanup.
    Click on the Activate free license button

    When the removal is complete, HitmanPro will show a summary of everything it cleaned. Click Next, then click Reboot if prompted. If there’s no reboot prompt, click Close. Then check whether the problems you noticed have stopped. If they come back, save the HitmanPro log and ask for help in our forum.

STEP 5: Use AdwCleaner to remove adware and malicious browser policies

In this final step, we will use AdwCleaner to remove the malicious browser policies that were set by browser hijackers on your computer and delete malicious browser extensions.

AdwCleaner is a free on-demand scanner that specializes in adware, browser hijackers, and unwanted toolbars — the exact threats that mainstream antivirus programs often miss. It also includes tools that repair the damage malware leaves behind, like hijacked browser settings and malicious policies. It’s a quick scan that’s well worth running.

  1. Download AdwCleaner

    Click the button below to download AdwCleaner — it’s free, portable, and requires no installation.

    Malwarebytes AdwCleanerRemoves adware and unwanted programs at no cost
    Download AdwCleanerOpens the official download page in a new tab.

  2. Run AdwCleaner

    Open your Downloads folder and double-click the file named “adwcleaner.exe“. There’s no installation — the program starts right away.
    Download AdwCleaner on your computer

    If Windows asks whether you want to allow AdwCleaner to run, click “Yes“. When the license agreement appears, click I agree to continue.

    Windows ask if you want to run AdwCleaner

  3. Leave “Reset Chrome policies” off unless you need it

    AdwCleaner can reset Chrome policies, the settings that malware sometimes uses to lock your browser so you can’t change it back. This option removes every Chrome policy, including legitimate ones set by an employer, a school, or parental-control software, so leave it off for a normal scan.

    AdwCleaner applies this option only if you run Basic Repair at the end of the cleanup. Malwarebytes advises running Basic Repair only when a support agent asks you to, and it also runs every other repair action that is turned on in the same list. If this is your own personal PC and chrome://policy in Chrome lists policies you didn’t set, ask for help in our forum instead. On a work or school computer, ask the IT administrator.

  4. Start the Scan

    Click “Dashboard” on the left side of the window, then click the “Scan Now” button.

    Click on Scan to start a AdwCleaner scan

  5. Wait for the Scan to Finish

    AdwCleaner will now check your computer for adware and other malware. This usually takes only a few minutes — it’s one of the fastest scanners around.

    AdwCleaner scanning for adware and other malware

  6. Quarantine the Detected Threats

    When the scan finishes, AdwCleaner lists everything it found. Review the list and uncheck any program you installed on purpose and want to keep, then click Next. If AdwCleaner also found preinstalled software, it shows that list next. Review it the same way, then click “Quarantine“. Older versions show the Quarantine button on the first list, as in the image below.

    Click on Quarantine to remove malware

  7. Click “Continue” to Finish the Cleanup

    Save any open work first — AdwCleaner needs to close your open programs before it can clean. When you’re ready, click the “Continue” button.
    Click Continue to remove malicious files

    AdwCleaner will now move the selected items to quarantine. If it asks you to restart your PC, allow it. When you’re back in Windows, AdwCleaner may offer a Basic Repair. Click Skip Basic Repair. Malwarebytes recommends running Basic Repair only when a support agent asks you to. Then check whether the problems you noticed have stopped.

When you’ve finished these steps, check whether the problems you noticed have stopped. If they continue, see the options below.

Keep your PC protectedStop the next infection before it starts
If your antivirus let this threat through, it may not be enough on its own. Malwarebytes Premium adds real-time protection that blocks malware, ransomware, and malicious websites before they can infect your computer.See Malwarebytes Premium

If you are still having problems with your computer after completing these instructions, then please follow one of the steps:

Remove Unwanted Apps and Malware from Mac

To remove unwanted apps and malware from your Mac, follow these steps:

STEP 1: Remove malicious profiles

Profiles are used by IT admins in businesses to control the behavior of their Macs. These profiles can configure a Mac to do many different things, some of which are not otherwise possible.
When it comes to home users, adware and browser hijackers are using the configuration profile to prevent users from removing malicious programs from the computer. This also prevents the user from changing that behavior in the browser’s settings.

In this first step, we will check your computer to see if any configuration profiles are installed. To do this, follow the below steps:

  1. Open “System Settings”

    From the Apple menu () in the top-left corner of the screen, select System Settings. (On macOS Monterey and earlier, this is called System Preferences.)

    Illustration: the Mac menu bar with the Apple menu, drawn as a labeled box, marked 1 and System Settings in the open menu marked 2

  2. Look for “Profiles”

    Where you find configuration profiles depends on your version of macOS:

    macOS Sequoia (15) and later: click General in the sidebar, then click Device Management. You may need to scroll down.

    Illustration: System Settings on a Mac: General in the sidebar is marked 1 and Device Management in the General pane is marked 2

    macOS Ventura (13) and Sonoma (14): click Privacy & Security in the sidebar, then click Profiles near the bottom.

    macOS Monterey (12) and earlier: in System Preferences, click Profiles.

    You can also type “Profiles” in the search box.

    No profiles listed, or no Profiles section at all? That means no configuration profiles are installed on your Mac, which is completely normal. Skip ahead to the next step of this guide.

  3. Remove the malicious profiles

    Malware uses configuration profiles to lock your browser settings — forcing a fake search engine or homepage on you and preventing you from changing it back. If you see a profile you don’t recognize (and your Mac isn’t managed by your workplace or school), select it, press the − (minus) button, and click Remove to confirm.

    Illustration: the Device Management settings on a Mac: an unknown profile in the list is marked 1 and the minus (Remove) button below the list is marked 2

STEP 2: Delete malicious apps

In this second step, we will try to identify and remove any malicious apps and files that might be installed on your computer. Sometimes redirects or adware programs can have usable Uninstall entries that can be used to remove these programs.

  1. Quit the malicious programs

    Check the Apple menu bar in the top-right corner of your screen. If you see an icon you don’t recognize, click it and select Quit. This stops the malware from running so it can’t interfere while we remove it.

  2. Open “Finder”

    Click the Finder icon in your dock.

    Illustration: the Mac Dock with the Finder icon, drawn as a plain window glyph and labeled Finder, marked 1

  3. Click on “Applications”

    In the Finder sidebar, click “Applications“.

    Illustration: a Finder window on a Mac with Applications in the sidebar marked 1

  4. Find and remove the malicious app

    Scroll through the list of installed apps and look for anything suspicious — an app you don’t remember installing, or one with a strange or generic name. When you find it, right-click it and select “Move to Trash“.

    Some known malicious programs to look for: SearchMine, TakeFresh, TopResults, FeedBack, ApplicationEvents, GeneralOpen, PowerLog, MessengerNow, ImagePrime, GeneralNetSearch, Reading Cursors, GlobalTechSearch, PDFOnline-express, See Scenic Elf, MatchKnowledge, Easy Speedtest, and WebDiscover. The names change constantly, though — so treat any app you can’t account for as suspect.

    Illustration: the Applications folder in Finder: an unfamiliar app is marked 1 and Move to Trash in its right-click menu is marked 2

  5. Empty the Trash

    Before you empty the Trash, check that it doesn’t hold anything else you want to keep, because emptying it permanently deletes everything in it. Then right-click the Trash icon in your dock and select “Empty Trash“.

    Illustration: the right end of the Mac Dock: the Trash icon is marked 1 and Empty Trash in its right-click menu is marked 2

  6. Check login items and background apps

    Malware often sets itself to start automatically. Open the Apple menu > System Settings, click General, then click Login Items & Extensions (called Login Items in macOS Ventura and Sonoma). Look for apps you don’t recognize in the list of items that open at login and in the list of apps allowed to run in the background. Select an unwanted item and click the Remove (−) button, or turn off its switch.

    Illustration: Login Items & Extensions settings on a Mac: General in the sidebar is marked 1, the minus (Remove) button under Open at Login is marked 2, and an item's switch under App Background Activity is marked 3

    This check doesn’t delete any files. Note the names you find, because they help you spot related files in the next step.

  7. Find and remove the malicious files

    Malware on Mac uses launch agents and launch daemons — small files that automatically restart the malware every time you boot your Mac. We’ll check the four folders where they hide:

    1. Click the desktop to make sure you’re in Finder, then open the “Go” menu and click “Go to Folder“.
      Illustration: the Finder menu bar on a Mac: the Go menu is marked 1 and Go to Folder in it is marked 2
    2. Copy and paste each of the paths below into the window, one at a time, then double-click the matching folder that appears:
      • /Library/LaunchAgents
      • ~/Library/LaunchAgents
      • /Library/Application Support
      • /Library/LaunchDaemons
      Illustration: the Go to Folder window on a Mac: the path /Library/LaunchAgents typed in the field is marked 1 and the matching LaunchAgents folder below it is marked 2

    3. In each folder, look for suspicious .plist files — typically named after the malware or with odd, random-looking names. Examples seen in past infections include “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, and “com.myppes.net-preferences.plist”. A name alone is not proof. For example, “com.adobe.fpsaud.plist” belongs to Adobe’s own Flash Player updater. When you find a malicious file, move it to the Trash — then empty the Trash again when you’re done.
      Be careful: these folders also contain files belonging to legitimate apps — especially /Library/Application Support, where programs like Adobe, Google, and Microsoft store their data. Only delete files you’re confident are malicious. If you’re unsure about a file, search its exact name online first, or leave it in place and continue with the Malwarebytes scan later in this guide.

STEP 3: Reset browsers back to default settings

In this third step, we will remove spam push notifications and malicious extensions, and change to default any settings that might have been changed by malware.
For each browser that you have installed on your computer, please click on the tab below and follow the displayed steps to reset that browser.

Remove malicious extensions and settings from Safari

To remove malware from Safari we will check if there are any malicious extensions installed on your browser and what settings have been changed by this malicious program.

  1. Go to Safari’s “Settings”.

    On the menu bar, click the “Safari” menu and select “Settings”. In older versions of Safari, this menu item is called “Preferences”.

    Illustration: the Safari menu on a Mac: the Safari menu in the menu bar is marked 1 and Settings in it is marked 2

  2. Check Homepage.

    This will open a new window with your Safari settings, opened to the “General” tab. Some browser hijackers may change your default homepage, so in the Homepage field make sure it’s a web page you want to use as your start-up page.

    Illustration: Safari's settings window on the General tab: the General tab is marked 1 and the Homepage field is marked 2

  3. Click “Extensions”

    Next, click on the “Extensions” tab.

    Illustration: Safari's settings window with the Extensions tab in the toolbar marked 1

  4. Find and uninstall malicious extensions.

    The “Extensions” screen will be displayed with a list of all the extensions installed on Safari. Look out for any suspicious browser extension that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine extension. By default, there are no extensions installed on Safari so it’s safe to remove an extension

    Illustration: Safari's Extensions settings: an unknown extension in the list is marked 1 and the Uninstall button is marked 2

  5. Remove spam notifications ads

    In Safari’s settings, click Websites, then click Notifications. Find the website that sends the spam notifications, then choose Deny from the menu next to it.

    To stop other websites from asking, you can also deselect “Allow websites to ask for permission to send notifications“. This only blocks new requests. It doesn’t turn off websites you already allowed, so deny those websites as well.

    You can also turn off a website’s notifications in System Settings > Notifications. Under Application Notifications, click the website and turn off Allow Notifications.

    Illustration: Safari's Websites settings: the Websites tab is marked 1, Notifications in the left list is marked 2, and the Deny menu next to a spam site is marked 3
    Illustration: System Settings on a Mac: Notifications in the sidebar is marked 1 and a website listed under Application Notifications is marked 2

  6. Remove the data stored by the unwanted website.

    In the Safari menu, choose “Settings…”, select “Privacy” at the top of the new window that appears, and then click the “Manage Website Data” button.

    Illustration: Safari's settings window on the Privacy tab: the Privacy tab is marked 1 and the Manage Website Data button is marked 2

    In the next dialog box, search for or select the website that showed the spam or redirects, then click “Remove“. Click Done when you’re finished.

    Illustration: Safari's website data list: the spam site's entry is marked 1 and the Remove button is marked 2; Remove All is shown but not marked

    Avoid “Remove All” unless you really need it. It deletes the data of every website and can sign you out of all of them.

  7. Empty Safari Caches.

    From your Safari menu bar, click Safari and select Settings, then select the Advanced tab. Enable the checkbox “Show features for web developers“. In older versions of Safari, this checkbox is called “Show Develop menu in menu bar”.

    Illustration: Safari's settings window on the Advanced tab: the Advanced tab is marked 1 and the Show features for web developers checkbox is marked 2

    From the menu bar select Develop, then click on Empty Caches as seen in the image below.

    Illustration: Safari's menu bar on a Mac: the Develop menu is marked 1 and Empty Caches in it is marked 2
Remove malware from Chrome for Mac

To remove malware from Chrome for Mac we will reset the browser settings to their defaults. This restores the default search engine, homepage, new tab page, and pinned tabs. It also resets site permissions, clears cookies and site data, and turns off your extensions and themes. Your bookmarks and saved passwords are not deleted. If you’re signed in to Chrome, the reset applies on all devices where you’re signed in.

  1. Click on the three dots at the top right and go to Settings.

    Click on Chrome’s main menu button, represented by three dots at the top right corner. Now click on the menu option labeled Settings, which will open the basic settings screen, as shown by the numbered box in the picture below.
    Google Chrome Settings screen (signed out) with the Settings title highlighted (1); the left sidebar lists You and Google down to Reset settings and About Chrome

  2. In the left sidebar, click on the “Reset settings” option.

    In the left sidebar, click on “Reset settings“.
    Google Chrome Settings, lower part of the left sidebar: Reset settings is highlighted (1) between System and Extensions

  3. Click “Restore settings to their original defaults”.

    Now click on “Restore settings to their original defaults” as shown in the image below.
    Google Chrome Reset settings page: the Restore settings to their original defaults row is highlighted (1)

  4. Click “Reset settings” button.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset settings” button.
    Google Chrome Reset settings? confirmation dialog listing what the reset does, with the blue Reset settings button highlighted (1)

  5. (Optional) Stop sync from bringing the problem back.

    If a malicious extension or setting comes back after the reset, Chrome sync may be restoring it from your Google Account. Open Chrome Settings > You and Google. If you see Sync and Google services > Manage what you sync, choose Customize sync and turn off Settings and Extensions. In newer versions of Chrome, click your account name, then Choose what to save in your Google Account, and turn off the same two items. Then remove the unwanted extension again.
    Don’t use the “Delete data” or “Clear data” option on your Google Account’s Chrome data page to fix this. It deletes the Chrome data saved in your Google Account, such as synced bookmarks, passwords, and history, and you don’t need it to remove an extension.
Remove malware from Firefox for Mac

To remove malware from Firefox for Mac we will reset the browser settings to its default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.

  1. Go to the “Help and Report” menu.

    Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help and Report“.

    Right end of the Firefox toolbar: the three-line main menu button is highlighted (1), to the right of the extensions and account buttons

  2. Click “More troubleshooting information”.

    Next click on the “More troubleshooting information” option. This opens the Troubleshooting Information page, as shown by the numbered box in the image below. You can also open it by typing about:support in the address bar.

    Top of Firefox's Troubleshooting Information page, the page that about:support opens, with the page title highlighted (1)

  3. Click on “Refresh Firefox”

    Click the “Refresh Firefox” button in the “Give Firefox a tune up” box in the upper-right corner of the “Troubleshooting Information” page.

    Give Firefox a tune up box in the upper-right corner of Firefox's Troubleshooting Information page, with Refresh Firefox… highlighted (1)

  4. Confirm.

    To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.

    Firefox confirmation window asking to refresh Firefox to its default settings, with the Refresh Firefox button highlighted (1) next to Cancel

  5. Click on “Finish”.

    Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.

Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

STEP 4: Run a scan with Malwarebytes for Mac to remove malware

In this final step, we will scan the computer with Malwarebytes for Mac to find and remove any malicious programs that might be installed on your Mac.

Malwarebytes for Mac is a free on-demand scanner that removes the malware other security software tends to miss — adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it’s our go-to recommendation. Follow the steps below to scan your Mac and remove what Malwarebytes finds.

  1. Download Malwarebytes for Mac

    Click the button below to download the latest version of Malwarebytes for Mac.

    Malwarebytes Free for MacScans and removes malware at no cost
    Download MalwarebytesOfficial installer for macOS. Your download starts right away.Want real-time protection? See Malwarebytes Premium

  2. Open the Malwarebytes setup file

    When the download finishes, open your Downloads folder and double-click the setup file to begin the installation.

    Double-click on setup file to install Malwarebytes

  3. Follow the On-Screen Prompts to Install Malwarebytes

    The Malwarebytes for Mac Installer will guide you through a few quick screens. Click “Continue” and keep following the prompts until the installation completes.

    Click Continue to install Malwarebytes for Mac

    Click again on Continue to install Malwarebytes for Mac

    Click Install to install Malwarebytes on Mac

    When the installation is complete, Malwarebytes opens to the Welcome to Malwarebytes screen. Click “Get started“.

    Malwarebytes needs Full Disk Access to check your whole Mac. When it asks, open System Settings > Privacy & Security > Full Disk Access, turn on Malwarebytes (it may be listed as Malwarebytes Protection), and confirm with your password or Touch ID. Then return to Malwarebytes. On macOS Monterey and earlier, this setting is in System Preferences > Security & Privacy > Privacy.

  4. Select “Personal Computer” or “Work Computer”

    Malwarebytes will ask what type of computer you’re installing it on. Click either Personal Computer or Work Computer, whichever applies.
    Select Personal Computer or Work Computer mac

  5. Start the Scan

    Click the “Scan” button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.
    Click on Scan button to start a system scan Mac

  6. Wait for the Scan to Finish

    Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else — just check back occasionally to see the progress.
    Wait for Malwarebytes for Mac to scan for malware

  7. Quarantine the Detected Threats

    When the scan is done, you’ll see a list of everything Malwarebytes found. Click the “Quarantine” button to remove all the threats at once.
    Review the malicious programs and click on Quarantine to remove malware

  8. Restart Your Mac

    Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot — if Malwarebytes asks you to restart, allow it. Once you’re logged back in, check whether the problems you noticed have stopped. If they come back, save the scan report and ask for help in our forum.
    Malwarebytes For Mac requesting to restart computer

When you’ve finished these steps, check whether the problems you noticed have stopped. If they continue, see the options below.

Keep your Mac protectedStop the next infection before it starts
If your Mac got infected, its built-in protection may not be enough on its own. Malwarebytes Premium for Mac adds real-time protection that blocks malware and adware before they can infect your Mac.See Malwarebytes Premium

If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.

Remove Unwanted Apps and Malware from Android

To remove unwanted apps and malware from your Android phone or tablet, follow these steps:

STEP 1: Uninstall malicious apps

In this first step, we will check if any malicious apps are installed on your phone. Sometimes browser hijackers or adware apps can have usable Uninstall entries that can be used to remove these apps.

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.

    Illustration: an Android app screen with a grid of grey app icons; the Settings app, drawn as a plain gear, is marked 1

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone. On Pixel and some other phones, tap “See all apps” next.

    Illustration: Android Settings on a Pixel and a Samsung phone: Apps is marked 1 on both, and See all apps on the Pixel's Apps screen is marked 2

  3. Find the malicious app.

    The “Apps” screen will be displayed with a list of all the applications that are installed on your phone. Scroll through the list and look out for any suspicious app that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.
    Most often, cyber criminals hide malware inside video or photo editing apps, weather apps, and camera apps.

    Illustration: the Android app list on a Pixel (All apps) and a Samsung phone (Apps), with an unfamiliar app marked 1 on both

  4. Uninstall the malicious app

    When you find a suspicious or malicious app, tap on it to uninstall it. This won’t start the app but will open up the app details screen. If the app is currently running press the “Force stop” button, then tap on “Uninstall”.

    Illustration: an Android app's details screen with Force stop marked 1 and Uninstall marked 2, next to the confirmation dialog with OK marked 3

    A confirmation dialog should be displayed to confirm you want to uninstall the app, tap on “OK” to remove the malicious app from your phone.

Can’t uninstall an app? It may have device admin rights. Open Settings, search for Device admin apps, turn off the app there, and then uninstall it. Don’t remove an app that your work or school uses to manage the phone. Google Play Protect also checks your apps: in the Play Store, tap your profile icon, then tap Play Protect to see whether it found anything harmful.

STEP 2: Stop spam notifications and redirects in your browser

In this second step, we will stop spam notifications in your browser. If unwanted pages or redirects still appear after that, we will reset the browser by clearing its app storage. That is a last resort, because it can delete data that isn’t synced.

Android browsers don’t have a single “reset settings” button like browsers on a computer, but they do let you control what each website is allowed to do. Start with the least disruptive fix: block the spam site’s notifications in the browser’s settings. In Chrome, you can also delete cookies and site data: tap More (three dots) > Delete browsing data.

Clear the browser’s app storage only if unwanted pages or redirects keep coming back. It works like a full reset, but it also deletes data that isn’t synced, so treat it as a last resort.

Remove malware from Chrome for Android

First, block the spam site’s notifications:

  1. Open Chrome, tap the More button (three dots) in the top-right corner, and tap Settings.
    Illustration: Chrome for Android with the three-dot More button marked 1 and Settings in the menu it opens marked 2
  2. Tap Site settings, then tap Notifications.
    Illustration: two Chrome for Android settings screens: Site settings under Advanced is marked 1, and Notifications on the Site settings screen is marked 2
  3. Find the spam site in the list and turn off the switch next to it, or tap the site and block its notifications. To stop other sites from asking, you can also turn off the switch at the top.
    Illustration: Chrome for Android's Notifications settings page: the spam site's row and its switch are marked 1, and the switch at the top of the page is marked 2

If unwanted pages or redirects keep appearing, clear Chrome’s storage (last resort):

Before you clear storage: this deletes everything Chrome has stored on your phone, including open tabs, website sign-ins, and settings. Bookmarks and passwords that are synced to your account come back when you sign in again, but anything that isn’t synced is lost. Skip this part if blocking the notifications fixed the problem.

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.

    Illustration: an Android app screen with a grid of grey app icons; the Settings app, drawn as a plain gear, is marked 1

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone.

    Illustration: Android Settings on a Pixel and a Samsung phone: Apps is marked 1 on both, and See all apps on the Pixel's Apps screen is marked 2

  3. Find and tap on Chrome.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Chrome app, then tap on it to open the app’s details.

    Illustration: the Android app list on a Pixel (All apps) and a Samsung phone (Apps), with Chrome marked 1 on both

  4. Tap “Storage”.

    When Chrome’s app info menu is displayed, tap on “Storage” (on Pixel phones, “Storage & cache“).

    Illustration: the Chrome app details screen on a Pixel, with Storage & cache marked 1, and on a Samsung phone, with Storage marked 1

  5. Tap “Manage Space”.

    Under the storage settings, tap “Manage space” (called “Manage storage” on some phones). Don’t tap “Clear cache”, because it doesn’t reset Chrome.
    Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Chrome’s data including accounts, bookmarks, and your settings to reset the default settings.
    Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
    Tap Ok to restore default settings

Remove malware from Firefox for Android

First, block the spam site’s notifications:

  1. Open Firefox, tap the menu button (three dots), and tap Settings.
  2. Tap Site permissions, then tap Exceptions.
  3. Tap the spam site, then set Notification to Blocked.
  4. Optional: to stop other sites from asking, go back to Site permissions, tap Notification, and choose Blocked.

If unwanted pages or redirects keep appearing, clear Firefox’s storage (last resort):

Before you clear storage: this deletes everything Firefox has stored on your phone, including open tabs, website sign-ins, and settings. Bookmarks and passwords that are synced to your account come back when you sign in again, but anything that isn’t synced is lost. Skip this part if blocking the notifications fixed the problem.

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.

    Illustration: an Android app screen with a grid of grey app icons; the Settings app, drawn as a plain gear, is marked 1

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone.

    Illustration: Android Settings on a Pixel and a Samsung phone: Apps is marked 1 on both, and See all apps on the Pixel's Apps screen is marked 2

  3. Find and tap on Firefox.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Firefox app, then tap on it to open the app’s details.

    Illustration: the Android app list on a Pixel (All apps) and a Samsung phone (Apps), with Firefox marked 1 on both

  4. Tap “Storage”.

    When Firefox’s app info menu is displayed, tap on “Storage” (on Pixel phones, “Storage & cache“).

    Illustration: the Firefox app details screen on a Pixel, with Storage & cache marked 1, and on a Samsung phone, with Storage marked 1

  5. Tap “Clear storage” or “Clear data”.

    Tap “Clear storage” (called “Clear data” on Samsung phones). If you see “Manage space” or “Manage storage” instead, tap it, then tap “Clear all data“. Don’t use “Clear cache” for this step, because it doesn’t reset the browser.

    Illustration: an app's storage screen on a Pixel, with Clear storage marked 1, and on a Samsung phone, with Clear data marked 1; Clear cache is shown but not marked

  6. Confirm by tapping “OK”.

    A confirmation dialog will appear. Tap “OK” or “Delete” to finish. When you open Firefox again, sign back in and turn sync back on if you use it.

    Illustration: the confirmation dialog after clearing an app's storage: OK is marked 1 on a Pixel and Delete is marked 1 on a Samsung phone

Remove malware from the Opera browser

First, block the spam site’s notifications:

  1. Open Opera, open the Opera menu, and tap Settings.
  2. Tap Site settings, then tap Notifications.
  3. Find the spam site and block it. Don’t just remove it from the list, because a removed site can ask again.

If unwanted pages or redirects keep appearing, clear Opera’s storage (last resort):

Before you clear storage: this deletes everything Opera has stored on your phone, including open tabs, website sign-ins, and settings. Bookmarks and passwords that are synced to your account come back when you sign in again, but anything that isn’t synced is lost. Skip this part if blocking the notifications fixed the problem.

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.

    Illustration: an Android app screen with a grid of grey app icons; the Settings app, drawn as a plain gear, is marked 1

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone.

    Illustration: Android Settings on a Pixel and a Samsung phone: Apps is marked 1 on both, and See all apps on the Pixel's Apps screen is marked 2

  3. Find and tap on Opera.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Opera app, then tap on it to open the app’s details.

    Illustration: the Android app list on a Pixel (All apps) and a Samsung phone (Apps), with Opera marked 1 on both

  4. Tap “Storage”.

    When Opera’s app info menu is displayed, tap on “Storage” (on Pixel phones, “Storage & cache“).

    Illustration: the Opera app details screen on a Pixel, with Storage & cache marked 1, and on a Samsung phone, with Storage marked 1

  5. Tap “Clear storage” or “Clear data”.

    Tap “Clear storage” (called “Clear data” on Samsung phones). If you see “Manage space” or “Manage storage” instead, tap it, then tap “Clear all data“. Don’t use “Clear cache” for this step, because it doesn’t reset the browser.

    Illustration: an app's storage screen on a Pixel, with Clear storage marked 1, and on a Samsung phone, with Clear data marked 1; Clear cache is shown but not marked

  6. Confirm by tapping “OK”.

    A confirmation dialog will appear. Tap “OK” or “Delete” to finish. When you open Opera again, sign back in and turn sync back on if you use it.

    Illustration: the confirmation dialog after clearing an app's storage: OK is marked 1 on a Pixel and Delete is marked 1 on a Samsung phone

Remove malware from Samsung Internet

First, block the spam site’s notifications:

  1. Open your phone’s Settings app and tap Notifications.
    Illustration: the Settings app on a Samsung Galaxy phone with Notifications marked 1
  2. Tap App notifications, then tap Samsung Internet.
    Illustration: two Samsung notification settings screens: App notifications is marked 1, and Samsung Internet in the app list is marked 2
  3. Under Sites, turn off the switch for the spam website.
    Illustration: Samsung Internet's notification settings on a Samsung Galaxy phone: under Sites, the spam site's row and switch are marked 1

If unwanted pages or redirects keep appearing, clear Samsung Internet’s storage (last resort):

Before you clear storage: this deletes everything Samsung Internet has stored on your phone, including open tabs, website sign-ins, and settings. Bookmarks and passwords that are synced to your account come back when you sign in again, but anything that isn’t synced is lost. Skip this part if blocking the notifications fixed the problem.

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.

    Illustration: an Android app screen with a grid of grey app icons; the Settings app, drawn as a plain gear, is marked 1

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone.

    Illustration: Android Settings on a Pixel and a Samsung phone: Apps is marked 1 on both, and See all apps on the Pixel's Apps screen is marked 2

  3. Find and tap on Samsung Internet.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Samsung Internet app, then tap on it to open the app’s details.

    Illustration: the Android app list on a Pixel (All apps) and a Samsung phone (Apps), with Samsung Internet marked 1 on both

  4. Tap “Storage”.

    When Samsung Internet’s app info menu is displayed, tap on “Storage” (on Pixel phones, “Storage & cache“).

    Illustration: the Samsung Internet app details screen on a Pixel, with Storage & cache marked 1, and on a Samsung phone, with Storage marked 1

  5. Tap “Clear storage” or “Clear data”.

    Tap “Clear storage” (called “Clear data” on Samsung phones). If you see “Manage space” or “Manage storage” instead, tap it, then tap “Clear all data“. Don’t use “Clear cache” for this step, because it doesn’t reset the browser.

    Illustration: an app's storage screen on a Pixel, with Clear storage marked 1, and on a Samsung phone, with Clear data marked 1; Clear cache is shown but not marked

  6. Confirm by tapping “OK”.

    A confirmation dialog will appear. Tap “OK” or “Delete” to finish. When you open Samsung Internet again, sign back in and turn sync back on if you use it.

    Illustration: the confirmation dialog after clearing an app's storage: OK is marked 1 on a Pixel and Delete is marked 1 on a Samsung phone

Remove malware from Microsoft Edge for Android

First, block the spam site’s notifications:

  1. Open Microsoft Edge, tap the menu button (three dots) at the bottom of the screen, and tap Settings.
  2. Tap Site permissions, then tap Notifications. In some versions, Site permissions is inside Privacy and security.
  3. Find the spam site in the list of allowed sites and switch it to Block.

If unwanted pages or redirects keep appearing, clear Microsoft Edge’s storage (last resort):

Before you clear storage: this deletes everything Microsoft Edge has stored on your phone, including open tabs, website sign-ins, and settings. Bookmarks and passwords that are synced to your account come back when you sign in again, but anything that isn’t synced is lost. Skip this part if blocking the notifications fixed the problem.

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.

    Illustration: an Android app screen with a grid of grey app icons; the Settings app, drawn as a plain gear, is marked 1

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone.

    Illustration: Android Settings on a Pixel and a Samsung phone: Apps is marked 1 on both, and See all apps on the Pixel's Apps screen is marked 2

  3. Find and tap on Microsoft Edge.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Microsoft Edge app, then tap on it to open the app’s details.

    Illustration: the Android app list on a Pixel (All apps) and a Samsung phone (Apps), with Microsoft Edge marked 1 on both

  4. Tap “Storage”.

    When the Microsoft Edge’s app info menu is displayed, tap on “Storage” (on Pixel phones, “Storage & cache“).

    Illustration: the Microsoft Edge app details screen on a Pixel, with Storage & cache marked 1, and on a Samsung phone, with Storage marked 1

  5. Tap “Clear storage” or “Clear data”.

    Tap “Clear storage” (called “Clear data” on Samsung phones). If you see “Manage space” or “Manage storage” instead, tap it, then tap “Clear all data“. Don’t use “Clear cache” for this step, because it doesn’t reset the browser.

    Illustration: an app's storage screen on a Pixel, with Clear storage marked 1, and on a Samsung phone, with Clear data marked 1; Clear cache is shown but not marked

  6. Confirm by tapping “OK”.

    A confirmation dialog will appear. Tap “OK” or “Delete” to finish. When you open Microsoft Edge again, sign back in and turn sync back on if you use it.

    Illustration: the confirmation dialog after clearing an app's storage: OK is marked 1 on a Pixel and Delete is marked 1 on a Samsung phone
Can’t find the setting? Use your phone’s own notification controls. When the next spam notification appears, swipe it slightly to the side or press and hold it, then tap the settings icon and turn off notifications for that website. You can also open Settings > Notifications, choose your browser, and turn off the spam site under Sites if it’s listed there.

STEP 3: Use Malwarebytes for Android to remove malicious apps

In this final step, we will install Malwarebytes for Android to scan and remove malicious apps from your phone or tablet.

Malwarebytes for Android scans your phone or tablet for malware, adware, and potentially unwanted apps. The free version scans only when you start a scan. Real-time protection, which checks apps automatically, is part of the paid Premium version.

  1. Download Malwarebytes for Android.

    You can download Malwarebytes for Android by clicking the link below.

    Malwarebytes for AndroidScans your phone and removes malware at no cost
    Get Malwarebytes for AndroidOpens Google Play in a new tab.Want real-time protection? See Malwarebytes Premium for Android

  2. Install Malwarebytes for Android on your phone.

    In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.

    Tap Install to install Malwarebytes for Android

    When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
    Malwarebytes for Android - Open App

  3. Follow the on-screen prompts to complete the setup process

    When Malwarebytes opens, it walks you through a short setup. Tap Get started and follow the prompts. If you see an offer for a trial or a paid plan, read it before you accept. You can skip it and keep using the free scanner.

    Malwarebytes will ask for permission to access the files on your phone so it can scan them. Tap Allow, or turn on the permission in the Android screen that opens, then return to Malwarebytes.

  4. Run a scan with Malwarebytes for Android

    On the main screen, tap Scan now. In some versions, you open the menu, tap Scanner, and then tap Run a scan.

  5. Wait for the Malwarebytes scan to complete.

    Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Malwarebytes scanning Android for Vmalware

  6. Remove the detected apps.

    When the scan has been completed, you will see a list of the threats that Malwarebytes for Android has detected. Next to each detected item, tap the menu icon (three dots), then choose to uninstall the app or delete the file. Android then asks you to confirm. Tap OK or Uninstall to remove the app.

  7. Restart your phone.

    When the detected apps are removed, restart your phone if Malwarebytes asks you to. Then check whether the problems you noticed have stopped.

When you’ve finished these steps, check whether the problems you noticed have stopped. If they continue, see the options below.

Keep your phone protectedStop the next infection before it starts
Malwarebytes for Android Premium adds real-time protection that blocks malicious apps and scam links before they can harm your phone.See Malwarebytes for Android

If you are still having problems with your phone after completing these instructions, then please follow one of the steps:

A factory reset erases everything on your phone. Your apps, photos, files, and settings are deleted, so use it only if the problem continues after the steps above and after you’ve asked for help. Before you reset:
  • Back up your photos, videos, files, and messages, for example to your Google account or a computer.
  • Make sure you know your Google account email and password. The phone asks for them after the reset. If you changed the password recently, Google recommends waiting 24 hours before you reset.
  • On a Samsung phone, also make sure you know your Samsung account password.
  • If you use an authenticator app for two-step verification, move your accounts to another device or save your backup codes first.
On a Google Pixel, go to Settings > System > Reset options > Erase all data (factory reset). On a Samsung Galaxy phone, go to Settings > General management > Reset > Factory data reset. Menu names differ on other phones, so check your manufacturer’s support site.

Remove Unwanted Apps and Malware from iPhone and iPad

To remove unwanted apps and malware from your iPhone or iPad, follow these steps:

STEP 1: Clean your browser

First, we’ll clean Safari using the built-in “Clear History and Website Data” feature. This removes your browsing history, cookies, and cached data — including the stored data that scam sites use to keep showing you pop-ups and redirects. Don’t worry: this won’t delete your photos, apps, or saved passwords, but it will sign you out of websites. To keep other sites signed in, you can remove only the scam site’s data instead: go to Settings > Apps > Safari > Advanced > Website Data, swipe left on the site, and tap Delete.

  1. Don’t tap anything inside the scam page or pop-up — the buttons are designed to trick you. Instead, tap the tabs icon in the lower-right corner of Safari, as shown below.
    Tabs Icon
  2. Tap the X on the malicious tab (or swipe it up) to close it safely.
    Tap X to close malicious site
  3. Open the Settings app.
    Open Settings App
  4. Turn on Airplane Mode. This temporarily disconnects your iPhone from the internet, so the scam site can’t load anything while we clean up. We’ll turn it back off at the end.
    Enable Airplane Mode
  5. Scroll down and tap Apps, then tap Safari. On iOS 17 and earlier, Safari is listed directly in Settings.
    Tap Safari
  6. Tap Clear History and Website Data.
    Tap Clear History
  7. If you’re asked to choose a timeframe, choose All history, then tap Clear History. On older iOS versions, tap “Clear History and Data” in the pop-up.
    Tap to confirm
  8. While you’re still in Safari settings, turn on Block Pop-ups and Fraudulent Website Warning. These two switches stop most scam pages before they can even load.
    Enable Popup Blocker
  9. Tap Settings in the upper-left corner to return to the main Settings menu.
    Settings Shortcut
  10. Turn Airplane Mode back off to reconnect your iPhone to the internet.
    Disable Airplane Mode

STEP 2: Delete unwanted apps

Next, we’ll remove any suspicious apps from your iPhone. If a shady website redirected you to the App Store and you installed an app — or you spot an app you don’t remember downloading — delete it now:

  1. On the home screen, tap and hold the unwanted app’s icon until the icons start to wiggle.

  2. Tap the minus (–) badge in the corner of the app icon, then tap Delete App. (On older iOS versions, this badge appears as an “X”.)

  3. Confirm by tapping “Delete“.

Now reopen Safari and check whether the pop-ups have stopped.

To stop these scam pages from coming back, we recommend installing an ad blocker like AdGuard. It blocks the malicious ads and redirects that cause these pop-ups in the first place.

Still having issues after completing these steps? Try one of the following:

When you’ve finished these steps, check whether the pop-ups or other problems have stopped.

Practical prevention tips for the future

Even if you were not affected this time, these habits make you much harder to scam:

  • Never trust a support number delivered by an unsolicited text.
    If you need support, use official sources you navigate to yourself.
  • Verify transactions inside your bank app or Wallet first.
    If the charge is not there, the text is almost certainly a lure.
  • Do not share one-time verification codes with anyone.
    Real support will not need you to read those codes aloud to “secure” your account.
  • Slow down when you feel rushed.
    Scams rely on speed. A 60-second pause often reveals the red flags.
  • Use unique passwords and 2-factor authentication everywhere.
    This reduces the blast radius if any account is compromised.

The Bottom Line

The Apple Payment Authorization Alert Scam is built to look like a helpful security warning, but it is actually a funnel into a fake support operation.

The message’s most important feature is not the $ amount or the “pending verification” language. It is the phone number that reroutes you away from real verification and into a scripted manipulation.

If you receive a text like this, do not call the number. Check your Wallet and your bank directly using official apps and known contact methods. If you already engaged, take immediate steps to secure your Apple ID, your email, and your payment accounts.

This scam is common, it evolves constantly, and it only needs one rushed moment to work. Slow down, verify through official channels, and you stay in control.

FAQ

Is the “Apple Payment Authorization Alert” text real?

In most cases, no. Scam texts commonly impersonate Apple and claim a pending Apple Pay charge to push you into calling a fake “support” number. Always verify the charge inside the Wallet app and your bank or card issuer app, not through a phone number provided in the text.

What should I do if I get this text but did not call or click anything?

Do not respond. Block the sender, report the message as spam, and delete it. Then double-check your recent transactions in Wallet and your bank app for peace of mind.

How can I tell if an Apple Pay charge is actually pending?

Check the transaction history for the card used in the Wallet app and confirm in your bank or card issuer app. If the transaction does not appear there, the text is almost certainly a lure.

Should I call the number included in the message?

No. Treat any unsolicited text that provides a “support” phone number as suspicious. If you need Apple support, use official channels like the Apple Support app or Apple’s official website, and use contact info you locate yourself.

Why do these texts mention a specific amount like $143.95?

Specific amounts make the message feel credible and urgent. Scammers choose numbers that sound realistic and are likely to trigger panic without being so large that people immediately doubt it.

What happens if I call the number?

You will likely reach a fake call center posing as Apple Support. They may try to collect your Apple ID login details, one-time verification codes, payment card information, or convince you to install remote access software.

Will Apple ever ask me to read a verification code over the phone?

No. A one-time passcode is meant to confirm your identity to a system, not to a stranger on the phone. If someone asks you to read a code to “secure” or “cancel” a payment, assume it is fraud.

What if I replied to the text, but did not call?

Stop engaging and block the sender. Replying can confirm your number is active, which may increase future scam attempts. Monitor your accounts, but the highest risk usually begins when you call, click, or share codes.

What if I shared my Apple ID password or a verification code?

Act immediately:

  • Change your Apple ID password
  • Review trusted devices and trusted phone numbers on your Apple ID
  • Check for unfamiliar sign-ins or account changes
  • Secure your email account too (it is often used for password resets)

What if I gave them my card details?

Contact your bank or card issuer right away using the number on the back of your card. Ask to freeze or replace the card and dispute any unauthorized transactions.

What if they had me install an app to “help” or “secure” my device?

Uninstall it immediately. If it was a remote access or screen-sharing tool, assume the session exposed sensitive information. Change passwords for key accounts (email, banking, Apple ID) from a clean device and monitor for suspicious activity.

Can Apple Pay be hacked from a text message alone?

A text message alone typically cannot “hack” Apple Pay. The scam relies on you taking the next step: calling, clicking, sharing codes, or granting access. That is why refusing to engage is so effective.

Why does the message say “Apple Store – CA”?

Location-style labels are used to make the charge sound like a normal retailer transaction and feel more believable. Scammers often add state abbreviations or generic merchant names for realism.

Why do the phone numbers change so often?

Scammers rotate numbers to avoid blocks and reports. Focusing on the pattern (urgent “pending verification” plus a support number) is more reliable than focusing on one specific phone number.

Where should I report these scam texts?

Report it through your messaging app as junk or spam and block the sender. You can also report scam texts to your mobile carrier if they offer a reporting method. If you are in the US, you can report to official consumer protection agencies such as the FTC through their reporting site.

What is the safest way to contact Apple if I am worried?

Use official sources you navigate to yourself, such as the Apple Support app or Apple’s official website, and follow the prompts there. Avoid using contact details provided in unsolicited texts or emails.

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Written by

Thomas Orsolya

Thomas Orsolya investigates casino, shopping and other online scams as an editor at MalwareTips. Before joining MalwareTips, Thomas worked in public institutions on combating misleading advertising and on consumer protection.

46,106 articlesWriting since 2023
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