Don’t Fall for the Fake Evri “Shipping Info Missing” Scam
Written by: Stelian Pilici
Published on:
Scammers are at it again with a new phishing scam impersonating delivery service Evri. Fraudulent text messages are being sent claiming your shipping information is missing an address, so your package cannot be delivered. The messages provide a link to upload correct shipping info, but it’s a trap to steal personal and financial data.
This article will dive into how the Evri scam works, how to protect yourself, and best practices for avoiding phishing attacks.
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Overview of the Evri “Shipping Information is Missing” Scam
The Evri “Shipping Information is Missing” scam starts with potential victims receiving a text message claiming to be from Evri.
The fraudulent message states that your shipping details are missing an address needed to deliver your package. It provides a link urging you to upload correct shipping information to get your package delivered.
However, the link redirects to a fake Evri website that is engineered to steal personal and financial data from victims. If users input any information into the phishing site, scammers can steal it to commit identity theft and credit card fraud.
For example, a fraudulent Evri smishing text may say:
“Evri: Your shipping information is missing an address, so your package cannot be delivered. Please upload correct shipping information: evri23.deliveryportal.com. Evri wishes you a great day!“
This cunning smishing scam closely mimics real Evri delivery notifications. The texts use Evri branding and messaging to appear legitimate. But the real Evri service would never text customers links to account login portals.
This scam is a form of phishing conducted over SMS text messaging, also known as smishing. The texts link to convincing fake websites pretending to be Evri, designed to deceive users into inputting valuable personal data that is captured for malicious use.
Victims who engage with the phishing link and site can end up providing scammers information like their full name, address, phone number, credit card number, security codes, and other login credentials. This data enables criminals to commit identity theft, credit card fraud, and steal money from accounts.
Being aware this Evri smishing scam is circulating can help identify and avoid the fraudulent text messages. Do not click links in suspicious texts, even if branding appears official. Protecting your personal information from phishing scams prevents extensive financial damages from fraud.
Next, we will detail exactly how this scam works from start to finish and provide tips to help avoid falling victim.
How the Evri “Shipping Information is Missing” Scam Works
From harvesting phone numbers to deploying fake texts and websites, here’s an in-depth look at how scammers execute this scam:
1. Scammers Obtain a Database of Phone Numbers
Scammers first acquire a large database of consumer phone numbers through various illicit means. Lists are bought and sold on the dark web by cybercriminals. Hackers may compromise e-commerce sites to steal customer contact info. Botnets and malware infect devices to harvest data entered.
Phone numbers are a key target, as numbers can’t expire or be changed easily like compromised passwords. Stolen mobile contacts fuel various smishing campaigns.
2. Phony Evri Texts are Blasted Out
Once scammers compile phone numbers, they send fake Evri texts en masse. The texts are made to look like real shipping notifications from Evri using its branding and messaging.
The texts claim a shipping address is missing, preventing delivery of a package. A link is provided to supposedly upload correct shipping details.
3. The Link Leads to a Fake Evri Site to Steal Info
Users who click the link are taken to an elaborate phishing site impersonating Evri’s real shipping portal. The site asks users to enter details like their name, address, phone number, and sometimes additional info like credit card details.
Various techniques like fake domains, padlock icons, and corporate branding make the site appear legit. But in reality, it’s only collecting data for malicious purposes.
4. Victims Enter Personal and Financial Information
Tricked into entering details on what they believe is Evri’s site, victims end up providing scammers valuable personal and financial information.
This includes full name, shipping/billing addresses, contact info, credit card numbers, security codes, and other account login credentials entered on the phony portal.
5. Scammers Steal and Use the Data for Financial Fraud
Once submitted, scammers steal all the sensitive information entered on the fake Evri site. Stolen data enables a wide range of fraudulent activity:
Identity theft – Names, addresses, and other PII is used to open fraudulent accounts.
Credit card fraud – Stolen card numbers are used to make purchases online or create cloned cards.
Account takeover – Login credentials are leveraged to infiltrate financial, social media, email, and other online accounts.
Sell data on the dark web – Info like social security numbers, account logins, and credit card numbers can be sold for profit.
Launch additional smishing campaigns – Phone numbers are targeted again for other scams.
Being aware of the immense financial damage resulting from phishing scams is key to avoiding engagement.
How to Identify Fake Evri Text Messages Related to the “Shipping Information is Missing” Scam
It’s important to be able to recognize fraudulent Evri text messages used in the “shipping information is missing” smishing scam. There are several indicators to help discern fake texts from real Evri communications:
Analyze the Sender’s Phone Number
Carefully inspect the phone number or short code the text is sent from. Legitimate Evri messages will come from an official short code:
7726 (Evri Tracking Updates)
Scam Evri texts often spoof local area codes or use arbitrary short codes:
❌ 555-123-4567 ❌ 82456
Unknown numbers should signal a smishing attempt. Search online to confirm if a code is truly affiliated with Evri.
Watch for Odd Links and Website Addresses
Real Evri texts would never contain links to outside websites. Smishing texts provide links to shady sites engineered to steal your data when entered.
Hover over any links to inspect the web address. Fake domains with “evri” misspellings like “evrr1” should reveal a scam.
Verify Any Threats or Warnings
Smishing texts make dubious claims of unpaid delivery fees, package cancellations, or redirects to fake sites. But Evri would not threaten these actions over text.
Inspect texts carefully and confirm any warnings through official Evri customer service before taking action.
Check for Requests for Personal Information
Much like phishing emails, smishing texts try to trick users into inputting sensitive information like account numbers, IDs, or login credentials.
Evri would never ask customers for personal or financial details over text. Requests for address updates, package tracking numbers, or payment info signal a scam.
Watch for Poor Spelling and Grammar
Typos, spelling and grammar errors are common in smishing texts from unknown or foreign numbers. Real Evri messages are professionally written with no language issues.
Stay vigilant against Evri smishing scams by analyzing texts closely for these red flags. Report scam messages to 7726 and avoid clicking links or providing personal information requested.
What to Do If You Are Targeted by This Evri Smishing Scam
If you receive an unsolicited text from Evri saying your shipping details are missing, take the following steps:
1. Do Not Click Links or Provide Any Information
First and foremost, do not click on any links in the message or enter any personal or financial information on linked sites. This directs you to the phishing trap set by scammers.
2. Report the Scam Text
Forward the scam Evri text message to 7726, the carrier’s anti-fraud reporting number. You can also report it to Evri online for phishing investigation.
3. Contact Your Bank if Compromised
If you did provide any financial information through the scam site, call your bank immediately. Alert them of the fraudulent charges so they can block your card and dispute the charges.
4. Change Any Exposed Passwords
Also reset passwords for any online accounts which you entered credentials for on the fake portal. Use strong, unique passwords for each financial, email, social media and shopping account.
5. Review Accounts and Credit for Suspicious Activity
Carefully monitor all your financial accounts and credit reports for any unusual transactions. Place an initial 90 day credit fraud alert to help protect your credit if info was stolen.
6. Avoid Communications Claiming to Recover Losses
Be wary of any calls or emails claiming they can recover stolen money or data. These are likely scammers looking to extort victims who already fell for the phishing scam.
How to Avoid Falling Victim to Similar Smishing Scams
While text scams are on the rise, there are ways to avoid falling victim to smishing schemes:
Do not click links in texts from unknown numbers – Real companies will never text unsolicited links. Visit sites through the official app or saved bookmarks.
Verify the sender – Call the company directly using the official number to inquire if a text is legitimate. Search sites like WhoCalledUs to identify spam numbers.
Never provide information via text – Legit businesses will not request personal or account info over SMS. Calls are more secure.
Use multi-factor authentication – Add layers like biometrics and one-time passcodes to your online accounts for enhanced security beyond passwords.
Install anti-phishing apps – Apps like Malwarebytes can detect and block phishing texts and sites.
Report scam texts – Forward smishing messages to SPAM (7726) to aid carriers in terminating fraudulent numbers.
Monitor accounts closely – Keep a close eye on all financial statements and credit reports for any unusual activity signaling fraud.
Educate friends and family – Share information about the latest smishing scams to help prevent them from being victimized.
Is Your Device Infected? Check for Malware
If your device is running slowly or acting suspicious, it may be infected with malware. Malwarebytes Anti-Malware Free is a great option for scanning your device and detecting potential malware or viruses. The free version can efficiently check for and remove many common infections.
Malwarebytes can run on Windows, Mac, and Android devices. Depending on which operating system is installed on the device you’re trying to run a Malwarebytes scan, please click on the tab below and follow the displayed steps.
Malwarebytes For WindowsMalwarebytes For MacMalwarebytes For Android
Scan your computer with Malwarebytes for Windows to remove malware
Malwarebytes stands out as one of the leading and widely-used anti-malware solutions for Windows, and for good reason. It effectively eradicates various types of malware that other programs often overlook, all at no cost to you. When it comes to disinfecting an infected device, Malwarebytes has consistently been a free and indispensable tool in the battle against malware. We highly recommend it for maintaining a clean and secure system.
Download Malwarebytes for Windows
You can download Malwarebytes by clicking the link below.
After the download is complete, locate the MBSetup file, typically found in your Downloads folder. Double-click on the MBSetup file to begin the installation of Malwarebytes on your computer. If a User Account Control pop-up appears, click “Yes” to continue the Malwarebytes installation.
Follow the On-Screen Prompts to Install Malwarebytes
When the Malwarebytes installation begins, the setup wizard will guide you through the process.
You’ll first be prompted to choose the type of computer you’re installing the program on—select either “Personal Computer” or “Work Computer” as appropriate, then click on Next.
Malwarebytes will now begin the installation process on your device.
When the Malwarebytes installation is complete, the program will automatically open to the “Welcome to Malwarebytes” screen.
On the final screen, simply click on the Open Malwarebytes option to start the program.
Enable “Rootkit scanning”.
Malwarebytes Anti-Malware will now start, and you will see the main screen as shown below. To maximize Malwarebytes’ ability to detect malware and unwanted programs, we need to enable rootkit scanning. Click on the “Settings” gear icon located on the left of the screen to access the general settings section.
In the settings menu, enable the “Scan for rootkits” option by clicking the toggle switch until it turns blue.
Now that you have enabled rootkit scanning, click on the “Dashboard” button in the left pane to get back to the main screen.
Perform a Scan with Malwarebytes.
To start a scan, click the Scan button. Malwarebytes will automatically update its antivirus database and begin scanning your computer for malicious programs.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now scan your computer for browser hijackers and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check the status of the scan to see when it is finished.
Quarantine detected malware
Once the Malwarebytes scan is complete, it will display a list of detected malware, adware, and potentially unwanted programs. To effectively remove these threats, click the “Quarantine” button.
Malwarebytes will now delete all of the files and registry keys and add them to the program’s quarantine.
Restart your computer.
When removing files, Malwarebytes may require a reboot to fully eliminate some threats. If you see a message indicating that a reboot is needed, please allow it. Once your computer has restarted and you are logged back in, you can continue with the remaining steps.
Your computer should now be free of trojans, adware, browser hijackers, and other malware.
If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
Scan your computer with Malwarebytes for Mac to remove malware
Malwarebytes for Mac is an on-demand scanner that can destroy many types of malware that other software tends to miss without costing you absolutely anything. When it comes to cleaning up an infected device, Malwarebytes has always been free, and we recommend it as an essential tool in the fight against malware.
Download Malwarebytes for Mac.
You can download Malwarebytes for Mac by clicking the link below.
When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts to continue with the installation process.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.
Select “Personal Computer” or “Work Computer”.
The Malwarebytes Welcome screen will first ask you what type of computer are you installing this program, click either Personal Computer or Work Computer.
Click on “Scan”.
To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes for Mac will automatically update the antivirus database and start scanning your computer for malware.
Wait for the Malwarebytes scan to complete.
Malwarebytes will scan your computer for adware, browser hijackers, and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Quarantine”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malware that Malwarebytes has found, click on the “Quarantine” button.
Restart computer.
Malwarebytes will now remove all the malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
Your Mac should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future. If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Scan your phone with Malwarebytes for Android to remove malware
Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.
Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
Follow the on-screen prompts to complete the setup process
When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options. This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue. Tap on “Got it” to proceed to the next step. Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue. Tap on “Allow” to permit Malwarebytes to access the files on your phone.
Update database and run a scan with Malwarebytes for Android
You will now be prompted to update the Malwarebytes database and run a full system scan.
Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Remove Selected”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
Restart your phone.
Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.
Your phone should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future. If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
Restore your phone to factory settings by going to Settings > General management > Reset > Factory data reset.
Frequently Asked Questions About the Evri “Shipping Information is Missing” Scam
This FAQ provides key facts and information about the fraudulent Evri text message scam targeting consumers. Learn how to identify this smishing scam and avoid falling victim.
What is the Evri “shipping information is missing” scam?
This scam involves fake text messages pretending to be from delivery service Evri. The messages claim your shipping details are missing an address needed to deliver a package. A link is provided to upload correct info, but it leads to a phishing site stealing personal and financial data.
What do the fake Evri texts say?
Examples of fraudulent messages used in this scam include:
“Evri: Your shipping information is missing an address needed to deliver your package. Please update here: evdeliveryportal.com”
“Attention Evri customer: We cannot process your package for delivery due to incomplete shipping info. Please enter your address here: evri Updated page.”
“Evri Shipping Error – Your delivery cannot be completed due to missing address information. Please complete your shipping profile here: evrideliveryonline.com”
What happens if you click the link in the text?
The phishing link in the Evri smishing texts directs victims to a fake website impersonating Evri. The site requests users enter personal details like your name, address, phone number, credit card info and more under the guise of completing shipping. Data entered is stolen.
How can you identify fake Evri texts?
Fake indicators include:
Unknown sender phone number
Links to odd domain names
Spelling/grammar errors
Requests for personal information
Threats of fees or delivery cancellations
What should you do if you get a suspicious Evri text?
If the text appears fake:
Do not click any links or provide info
Report it by forwarding to 7726
Contact Evri to confirm text is not real
Monitor accounts if compromised
How can you avoid smishing scams?
Tips to avoid smishing:
Never click links in texts from unknown numbers
Use multi-factor authentication on accounts
Monitor bank statements routinely
Verify texts claiming urgent action
Report scam texts to 7726
What should you do if you provided your information?
If you entered any data into the phishing site:
Contact banks to cancel compromised cards
Reset passwords on affected accounts
Place fraud alert on credit reports
Closely monitor accounts for any fraudulent activity
How can I report the scam text?
To report the scam Evri text:
Forward it to 7726
File a complaint with the FTC
Report it to Evri via their contact email
Notify your cell phone carrier
Stay alert for smishing scams misusing brands like Evri to steal consumer data. Use caution with unsolicited texts and verify legitimacy before providing information.
The Bottom Line
The fake Evri delivery notice scam shows fraudsters continue to leverage the names of legitimate companies to phish for data via text. But understanding common smishing techniques makes it possible to recognize and report scam texts. Remember to never click embedded links, provide personal information, or engage with suspicious texts from unknown numbers. Using caution against phishing attempts can prevent damaging identity theft and financial fraud.
How to Stay Safe Online
Here are 10 basic security tips to help you avoid malware and protect your device:
Use a good antivirus and keep it up-to-date.
It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.
Keep software and operating systems up-to-date.
Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.
Be careful when installing programs and apps.
Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."
Install an ad blocker.
Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.
Be careful what you download.
A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.
Be alert for people trying to trick you.
Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.
Back up your data.
Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.
Choose strong passwords.
Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.
Be careful where you click.
Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.
Don't use pirated software.
Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.
To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.
Meet Stelian Pilici
Stelian leverages over a decade of cybersecurity expertise to lead malware analysis and removal, uncover scams, and educate people. His experience provides insightful analysis and valuable perspective.
