Facebook Account Disabled Pop-Up Scam: How It Works and How to Avoid It
Written by: Thomas Orsolya
Published on:
A wave of deceptive online scams is targeting Facebook users with alarming pop-up messages. These pop-ups claim that your Facebook account has been disabled for security reasons, urging you to call a number or click a link to resolve the issue. Behind this urgent message is a well-orchestrated scam designed to steal personal information, gain remote access to your device, and drain your finances. If you’ve seen a message like this, you’re not alone—and it’s crucial to understand how it works before it causes irreversible damage.
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What Is the Facebook Account Disabled Pop-up Scam?
This scam typically begins with an enticing Facebook ad or link that appears completely legitimate. The ad may relate to page monetization, business management tools, or even Facebook account verification. When clicked, it redirects users to a fake Facebook page that closely mimics the design and interface of the real Facebook site.
As soon as the fake page loads, a pop-up message appears:
facebook We’ve Disabled Your Facebook Account As a Security Precaution. Because It Might Be Compromised. Accounts That Do Not Follow Our Community Standards Or Terms Of Service May Be Suspended. Please Call Our Support Number Or Click Below To Appeal The Suspension.
Appeal The Suspension Ignore
Users are presented with two options: Appeal the Suspension or Ignore. However, regardless of your choice, both buttons lead to further deception.
If you click Ignore, you’re redirected to another fake page disguised as Microsoft Support. This page displays alarming messages such as:
“Access to this system has been blocked for security reasons. Windows has been locked due to unusual activity.”
You’re then prompted to log in using your Microsoft credentials or call a toll-free number. This number connects you to scammers posing as tech support agents.
The scam doesn’t end with a phone call. These fake agents insist on remote access to your device using tools like AnyDesk or TeamViewer. Their claim? To clean your device or secure your account. But their real goal is to extract sensitive data—including banking information, passwords, and even persuade you to buy gift cards for “refund processing.”
Red Flags That It’s a Scam:
URL discrepancies: The domain often includes unusual elements like facebook302apk.z13.web.core.windows.net
Poor grammar and capitalization: The fake messages are often riddled with grammatical errors.
Urgency tactics: The scam creates panic to prompt quick, uninformed decisions.
Impersonation of tech giants: They use logos and designs mimicking Facebook and Microsoft.
Impact and Scale
This scam is more than just a phishing attempt—it’s a comprehensive social engineering attack. It blends impersonation, fear-mongering, and tech manipulation to achieve its goals. Victims may suffer:
Identity theft
Bank fraud and unauthorized charges
Loss of control over their devices
Mental stress and confusion
The proliferation of this scam through Facebook ads shows how scammers are leveraging social platforms’ ad tools to lend legitimacy to their traps. It also underlines the need for critical awareness and cyber hygiene.
How the Scam Works: Step-by-Step Breakdown
Step 1: The Fake Ad or Link
It all starts with a deceptive ad on Facebook or a shared link. The ad may seem relevant to Facebook management, monetization, or page verification. Often, the ad uses Facebook’s colors, logo, and fonts to establish trust.
Step 2: Redirection to a Fake Facebook Page
Clicking the ad redirects the user to a webpage that closely resembles Facebook. The layout, fonts, and design are carefully cloned. The URL, however, is a major giveaway—it often includes strange subdomains or unrelated words.
Step 3: The Pop-Up Warning
Once on the fake page, a pop-up appears immediately. It claims that the user’s Facebook account has been disabled due to suspicious activity. The message urges immediate action and provides a “support” phone number and clickable buttons.
Step 4: Decision Trap
Whether the user clicks “Ignore” or “Appeal the Suspension,” they are funneled deeper into the scam. Clicking leads to another page designed to look like Microsoft’s support interface.
Step 5: Fake Microsoft Support Page
This next page escalates the fear factor. It claims that your Windows system has been locked due to “unusual activity” and cannot be accessed without calling tech support.
Step 6: Call to Scammers
Calling the displayed number connects the user to scammers pretending to be Microsoft or Facebook support agents. These scammers are trained to sound convincing and authoritative.
Step 7: Remote Access Request
The scammers then ask the victim to install remote desktop tools such as AnyDesk, TeamViewer, or UltraViewer. They claim this is necessary to clean the computer or restore access.
Step 8: Data Theft
Once they have remote access, scammers:
Browse your files and data
Open browser-stored passwords
Launch bank sites and ask for login credentials
Transfer funds or initiate fake refunds
Step 9: Gift Card Scam
In some cases, they ask victims to purchase gift cards (Google Play, Apple, etc.) and share the codes. They might claim it’s required to verify your identity or process a refund.
Step 10: Continued Exploitation
Even after the initial interaction, scammers may stay in contact, convincing victims to allow further access or transfer more money. Victims may also find that their real Facebook account is now compromised due to login info shared earlier.
What to Do If You Have Fallen Victim to This Scam
Disconnect Immediately If you allowed remote access, disconnect your device from the internet to cut the scammer’s connection.
Uninstall Remote Access Software Remove any software like AnyDesk or TeamViewer that you installed during the call.
Change Your Passwords Immediately update your passwords for:
Facebook
Microsoft account
Email accounts
Online banking
Any accounts accessed via browser
Enable Two-Factor Authentication (2FA) Secure your accounts by enabling 2FA wherever possible.
Scan Your Computer Run a full system scan using a trusted antivirus or anti-malware tool to ensure nothing malicious was installed.
Contact Your Bank Notify your financial institutions about the incident. They can watch for suspicious transactions and possibly reverse unauthorized charges.
Monitor Your Credit Use a credit monitoring service to keep an eye on new accounts or inquiries under your name.
Do Not Call the Number Again Block the scammer’s phone number and report it to your mobile provider if needed.
Tell Others Spread awareness by informing friends and family, especially those less tech-savvy.
Is Your Device Infected? Check for Malware
If your device is running slowly or acting suspicious, it may be infected with malware. Malwarebytes Anti-Malware Free is a great option for scanning your device and detecting potential malware or viruses. The free version can efficiently check for and remove many common infections.
Malwarebytes can run on Windows, Mac, and Android devices. Depending on which operating system is installed on the device you’re trying to run a Malwarebytes scan, please click on the tab below and follow the displayed steps.
Malwarebytes For WindowsMalwarebytes For MacMalwarebytes For Android
Scan your computer with Malwarebytes for Windows to remove malware
Malwarebytes stands out as one of the leading and widely-used anti-malware solutions for Windows, and for good reason. It effectively eradicates various types of malware that other programs often overlook, all at no cost to you. When it comes to disinfecting an infected device, Malwarebytes has consistently been a free and indispensable tool in the battle against malware. We highly recommend it for maintaining a clean and secure system.
Download Malwarebytes for Windows
You can download Malwarebytes by clicking the link below.
After the download is complete, locate the MBSetup file, typically found in your Downloads folder. Double-click on the MBSetup file to begin the installation of Malwarebytes on your computer. If a User Account Control pop-up appears, click “Yes” to continue the Malwarebytes installation.
Follow the On-Screen Prompts to Install Malwarebytes
When the Malwarebytes installation begins, the setup wizard will guide you through the process.
You’ll first be prompted to choose the type of computer you’re installing the program on—select either “Personal Computer” or “Work Computer” as appropriate, then click on Next.
Malwarebytes will now begin the installation process on your device.
When the Malwarebytes installation is complete, the program will automatically open to the “Welcome to Malwarebytes” screen.
On the final screen, simply click on the Open Malwarebytes option to start the program.
Enable “Rootkit scanning”.
Malwarebytes Anti-Malware will now start, and you will see the main screen as shown below. To maximize Malwarebytes’ ability to detect malware and unwanted programs, we need to enable rootkit scanning. Click on the “Settings” gear icon located on the left of the screen to access the general settings section.
In the settings menu, enable the “Scan for rootkits” option by clicking the toggle switch until it turns blue.
Now that you have enabled rootkit scanning, click on the “Dashboard” button in the left pane to get back to the main screen.
Perform a Scan with Malwarebytes.
To start a scan, click the Scan button. Malwarebytes will automatically update its antivirus database and begin scanning your computer for malicious programs.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now scan your computer for browser hijackers and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check the status of the scan to see when it is finished.
Quarantine detected malware
Once the Malwarebytes scan is complete, it will display a list of detected malware, adware, and potentially unwanted programs. To effectively remove these threats, click the “Quarantine” button.
Malwarebytes will now delete all of the files and registry keys and add them to the program’s quarantine.
Restart your computer.
When removing files, Malwarebytes may require a reboot to fully eliminate some threats. If you see a message indicating that a reboot is needed, please allow it. Once your computer has restarted and you are logged back in, you can continue with the remaining steps.
Your computer should now be free of trojans, adware, browser hijackers, and other malware.
If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
Scan your computer with Malwarebytes for Mac to remove malware
Malwarebytes for Mac is an on-demand scanner that can destroy many types of malware that other software tends to miss without costing you absolutely anything. When it comes to cleaning up an infected device, Malwarebytes has always been free, and we recommend it as an essential tool in the fight against malware.
Download Malwarebytes for Mac.
You can download Malwarebytes for Mac by clicking the link below.
When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts to continue with the installation process.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.
Select “Personal Computer” or “Work Computer”.
The Malwarebytes Welcome screen will first ask you what type of computer are you installing this program, click either Personal Computer or Work Computer.
Click on “Scan”.
To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes for Mac will automatically update the antivirus database and start scanning your computer for malware.
Wait for the Malwarebytes scan to complete.
Malwarebytes will scan your computer for adware, browser hijackers, and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Quarantine”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malware that Malwarebytes has found, click on the “Quarantine” button.
Restart computer.
Malwarebytes will now remove all the malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
Your Mac should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future. If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Scan your phone with Malwarebytes for Android to remove malware
Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.
Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
Follow the on-screen prompts to complete the setup process
When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options. This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue. Tap on “Got it” to proceed to the next step. Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue. Tap on “Allow” to permit Malwarebytes to access the files on your phone.
Update database and run a scan with Malwarebytes for Android
You will now be prompted to update the Malwarebytes database and run a full system scan.
Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Remove Selected”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
Restart your phone.
Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.
Your phone should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future. If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
Restore your phone to factory settings by going to Settings > General management > Reset > Factory data reset.
Frequently Asked Questions (FAQ) About the Facebook Account Disabled Pop-up Scam
1. Is the “Facebook Account Disabled” pop-up real?
No. The pop-up is entirely fake and part of a scam. Neither Facebook nor Microsoft will ever display a pop-up asking you to call a support number or log in through a third-party site. Always verify the URL and contact Facebook through official channels.
2. Why did I see this message after clicking a Facebook ad?
Scammers are using fraudulent Facebook ads to lure users into their trap. These ads are designed to look official but redirect you to malicious websites that imitate Facebook and Microsoft pages. Always be cautious when clicking unfamiliar or suspicious-looking ads.
3. What happens if I call the support number provided?
You will be connected to a scam call center. The caller will pretend to be a Facebook or Microsoft technician and may ask to remotely access your computer, supposedly to fix the issue. Their real goal is to steal your personal data, login credentials, or money.
4. Is my computer actually locked or infected?
No, your computer is not locked, and there’s no virus triggered by the warning itself. The message is designed to look like a system alert, but it’s just a webpage made to scare you. Closing the browser tab usually removes the pop-up.
5. I gave them access to my device. What should I do now?
Immediately disconnect from the internet, uninstall any remote access tools (like AnyDesk or TeamViewer), and run a full virus scan. Change all your passwords—especially for your email, bank accounts, and social media—and contact your bank to report the incident.
6. They asked me to buy gift cards. Why?
Gift cards are nearly untraceable and can’t be refunded, making them a favorite method for scammers to receive payments. No legitimate company will ever ask you to make payments or verify your identity using gift cards.
8. Can Facebook or Microsoft help recover lost money?
Unfortunately, Facebook and Microsoft cannot recover money lost to scams. However, if you act quickly, your bank or credit card provider might be able to reverse unauthorized charges. Always report the incident to them immediately.
9. What are signs that a Facebook ad or message is fake?
Look for these red flags:
Poor grammar or formatting
Strange URLs (e.g., ones not ending in facebook.com)
Urgent or threatening language
Requests to call support or download unknown apps
10. How can I protect myself in the future?
Avoid clicking on suspicious ads or messages
Use strong, unique passwords with two-factor authentication
Regularly update your devices and software
Educate yourself and others about common scam tactics
The Bottom Line
The Facebook Account Disabled pop-up scam is a sophisticated fraud operation that exploits fear, urgency, and trust in well-known brands. It starts with a click but can end in financial loss and stolen identities. Staying vigilant, verifying URLs, and never allowing unsolicited remote access are your best defenses.
If something feels off, trust your instincts and double-check. And remember: Facebook and Microsoft will never ask you to call a phone number via a pop-up.
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How to Stay Safe Online
Here are 10 basic security tips to help you avoid malware and protect your device:
Use a good antivirus and keep it up-to-date.
It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.
Keep software and operating systems up-to-date.
Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.
Be careful when installing programs and apps.
Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."
Install an ad blocker.
Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.
Be careful what you download.
A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.
Be alert for people trying to trick you.
Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.
Back up your data.
Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.
Choose strong passwords.
Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.
Be careful where you click.
Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.
Don't use pirated software.
Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.
To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.
Thomas is an expert at uncovering scams and providing in-depth reporting on cyber threats and online fraud. As an editor, he is dedicated to keeping readers informed on the latest developments in cybersecurity and tech.
