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Beware of Fake “Facebook Account Recovery Code” Emails

By Thomas Orsolya9 min read

Facebook is one of the most widely used social media platforms, with over 2.9 billion monthly active users. Unfortunately, with such a massive user base, Facebook is frequently targeted by scammers carrying out phishing attacks and other forms of deception. One prevalent scam to watch out for is the “Facebook Account Recovery Code” phishing email.

This deceptive email poses as an urgent notice from Facebook asking you to provide an account recovery code to secure your account from unauthorized access. However, it is a complete scam designed to trick you into giving up your login credentials. Once scammers gain access, they can take over your account for criminal activity.

It’s crucial to understand how this phishing scam works so you can identify and avoid it. In this comprehensive guide, we will cover:

  • An in-depth overview of the Facebook account recovery code scam
  • Step-by-step details on how the phishing attack works
  • The potential dangers if your account is compromised
  • How to tell if an email is the Facebook account recovery scam
  • Steps to take if you fell victim to protect your account

Facebook Account Recovery Code Email Scam [Explained]

Overview of the Dangerous Facebook Account Recovery Code Scam

The Facebook account recovery code scam starts with an email designed to look like an official notice from Facebook’s Security Team. The message will claim that someone attempted to reset or change your account password without authorization.

To fake urgency, the email demands that you secure your account immediately by providing a 6-digit recovery code included in the message. This recovery code is completely fabricated by the scammers to steal your personal login information.

Some key traits of this phishing email include:

  • Uses Facebook branding and logos to appear legitimate
  • Addressed from an email alias like “Facebook Security Team” or “Facebook Support”
  • States your Facebook password was reset or attempted to be changed recently
  • Provides a fake 6-digit recovery code to confirm your identity
  • Urges you to act now to secure your account before more damage is done

The scam message is crafted to cause panic and trick users into thinking their account is being hacked. By prompting you to input the recovery code, scammers capture your password or gain access to your account directly.

This allows them to take over your profile and use it for criminal activity. According to Facebook, compromised accounts can be misused to:

  • Post fake ads, affiliate links, and scam stories to earn illicit revenue
  • Spread malware, viruses, and malicious links to your contacts
  • Access personal information for identity theft and extortion
  • Impersonate you to exploit your network of friends/family
  • Hack into other accounts you have linked via Facebook Login

Once your account is hacked, it can be very difficult to regain control. The scammers often enable enhanced security settings to lock you out. This underscores the importance of being able to recognize and avoid this phishing scam before any damage is done.

How the Facebook Account Recovery Code Scam Works

Now that you understand the basics, let’s break down exactly how the Facebook account recovery code phishing scam unfolds:

1. You Receive an Email Pretending to be From Facebook

The scam starts with an email landing in your inbox pretending to come from Facebook’s security team. The message may be sent from an address like “security@facebook.com” or include Facebook in the name to look official.

The email is made to mimic Facebook’s branding, colors, logos, and communication style. This helps give the scam message legitimacy to trick users.

2. The Email Claims Someone is Trying to Access Your Account

The body of the email will state that someone attempted to log in to your Facebook account from an unrecognized device or new location. Or that an unauthorized password reset was initiated but not completed.

Again, this is completely fabricated to generate fear and urgency. Facebook’s real automated emails never make broad claims about unverified suspicious activity.

3. You Are Instructed to Enter a 6-Digit Recovery Code

The email provides a recovery code, typically 6 random digits, sometimes labeled as an “identity confirmation code.” You are instructed to enter this code on a linked page to secure your account.

The scam message emphasizes acting immediately before more damage can be done by this (fake) unauthorized access attempt.

4. Entering the Code Gives Scammers Access to Your Account

Unfortunately, the recovery code is a total scam. By entering it, all you do is provide access to scammers who generated the random digits in the first place.

In some cases, the code may take you to a convincing fake Facebook login page. Either way, any credentials entered end up in the hands of criminals.

5. Scammers Take Over Your Account for Malicious Activity

With your username and password compromised, scammers log in to your actual Facebook account. They often first boost security settings, like enabling two-factor authentication, to lock you out.

Once inside, criminals may plunder your personal info, contacts, and photos. They impersonate you and utilize your account for phishing scams, affiliate fraud, spreading malware, and other illegal money-making ventures.

Regaining access to accounts compromised by the recovery code scam can be extremely challenging. The key is avoiding the trap in the first place.

Dangers of Having Your Facebook Account Hacked

Now that you know how the phishing scam works, understanding why avoiding it is so critical for Facebook users. A hacked social media account can enable a wide array of criminal activity and abuse. Some potential dangers include:

Financial Fraud

Scammers can use your account to promote affiliate scams, fake deals, and questionable money-making offers. By leveraging your connections and info, this illegal activity appears legitimate to earn them revenue.

Identity Theft

Access to your personal info, photos, connections, and private messages provides tons of data for identity theft. Criminals can piece together details to impersonate or exploit you.

Spreading Malware

Your account becomes a vehicle for hackers to spread malicious software, infected downloads, and phishing links. This endangers your contacts by exposing them to viruses and security threats.

Reputational Damage

If scammers post illegal, embarrassing, or offensive content while posing as you, it can harm your reputation. Mending relationships and building back trust takes time.

Access to Other Accounts

If you used Facebook Login for other apps, sites, or services, scammers may be able to infiltrate your other online accounts as well.

Emotional Distress

Having an account compromised can cause immense stress and anxiety. There’s a feeling of violation along with fears of how your information may be misused.

Suffering any combination of these damages can be devastating for victims. But the good news is this entire scam can be avoided by identifying and stopping it in its tracks.

How to Tell If You Received the Facebook Account Recovery Code Scam Email

Now let’s cover how you can discern real Facebook emails from this deceptive phishing scam. Here are some telltale indicators that an email is not legitimate:

Generic Greeting Like “Dear User”

Facebook’s real automated emails address you by name. Scam emails use generic greetings like “Dear Facebook user” to cast a wide net.

Broad Claims of “Suspicious Activity”

Real Facebook emails provide specific details about logins from unrecognized locations or devices. Scams only cite vague “unauthorized access attempts”.

Unverified Header/Sender Details

Double check that header details like address match Facebook’s actual domain (facebookmail.com). Scams spoof these details.

Strange Email Address

Scrutinize the sender address for any abnormalities. Scams may include Facebook in the name but send from a different domain.

Requests Personal Information

Facebook would never ask for your password, login credentials, or sensitive info over email. Any message with this is a scam.

Threatening Language

Scare tactics using urgent wording like “your account will be locked” are manipulative tricks rather than Facebook’s style.

Poor Spelling/Grammar

Sloppy mistakes are a giveaway of fake emails from foreign scammers versus Facebook’s polished communications.

Links to Strange Websites

Hover over any links to see if they redirect to sites unaffiliated with Facebook. Phishing links may look legitimate.

If an email aligns with multiple red flags, you can be confident it is not legitimate. Err on the side of caution if something seems suspect rather than risk your account’s security.

What to Do If You Become a Victim of the Facebook Account Recovery Code Scam

If you unfortunately fell prey and entered credentials into a scam recovery code email, here are important steps to take immediately:

1. Log In to Your Account

If you can still access your account, log in immediately and assess for any signs of compromise. Watch for posts you didn’t author, new friend requests, and messages sent without your knowledge.

2. Enable Login Approvals

Head to your Facebook settings to enable login approvals, if not already turned on. This adds a two-factor authentication layer of security to your account access.

3. Change Your Password

Strongly consider updating your account password since scammers have the old one. Make it long, complex, and different from passwords on other sites.

4. Revoke Suspicious Sessions

On your Facebook settings, you can view and log out of active sessions on devices you don’t recognize to kick out scammers.

5. Scan Your Computer for Malware

If you clicked any links, download Malwarebytes to check your computer for viruses or keyloggers.

6. Report Compromised Accounts

Use Facebook’s reporting tools to inform them your account was compromised. You may need to submit ID to recover a fully hacked account.

7. Watch for Suspicious Activity

Carefully monitor your financial statements, email, and other online accounts for any fraudulent activity stemming from the breach.

Addressing the issue head-on is crucial to limit damages and prevent your account from being accessed again. Make your Facebook profile as secure as possible going forward.

Is Your Device Infected? Run a Free Malware Scan

Slow performance, constant pop-ups, or strange behavior? These are classic signs of a malware infection. A quick way to check is to scan your device with Malwarebytes Free, one of the most trusted malware removal tools available. If you only visited a scam page and didn’t download or install anything, this scan is optional.

The free version detects and removes the most common threats, including:

  • Adware — the cause of those annoying pop-ups
  • Browser hijackers — unwanted redirects and changed homepages
  • Trojans and spyware — hidden programs stealing your data
  • Potentially unwanted programs (PUPs) — software you never asked for

👉 Select your device below — Windows, Mac, or Android — then follow the simple steps to download Malwarebytes, scan your system, and remove any threats it finds. The scan usually takes 5 to 20 minutes.

Run a Malware Scan with Malwarebytes for Windows

Malwarebytes is one of the most popular and trusted anti-malware tools for Windows — and it’s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan your PC and remove what Malwarebytes finds.

  1. Download Malwarebytes

    Click the button below to download the latest version of Malwarebytes for Windows from the official source. The free version is all you need — it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.

    Malwarebytes Free for WindowsScans and removes malware at no cost
    Download MalwarebytesOfficial installer for Windows 11 and 10. Your download starts right away.Want real-time protection? See Malwarebytes Premium
  2. Install Malwarebytes

    When the download finishes, open your Downloads folder and double-click the MBSetup file. If Windows shows a User Account Control pop-up, click “Yes” to allow the installation.

    Windows File Explorer Downloads folder with the Malwarebytes setup file highlighted
  3. Follow the On-Screen Prompts to Install Malwarebytes

    The setup wizard will walk you through a few quick screens:

    • Choose where you’re installing the program — “Personal Computer” or “Work Computer” — then click Next.

      Malwarebytes Setup asking you to choose a protection type, with Personal selected
    • Malwarebytes will now install on your device. This usually takes under a minute.

      Malwarebytes Setup installing the program, with the progress at 92 percent
    • When installation is complete, the “Welcome to Malwarebytes” screen will open automatically.

      Welcome to Malwarebytes screen with the Get started button highlighted
    • On the final screen, click Open Malwarebytes to launch the program.

      Malwarebytes Setup success screen with the Open Malwarebytes button highlighted
  4. Optional: Check for rootkits with a Custom Scan

    You don’t need to change any settings for a normal scan. The standard Threat Scan in the next step is enough for most problems, so you can go straight to it.

    If you also want to check for rootkits, use a Custom Scan. In current versions of Malwarebytes, rootkit scanning is only available there:

    1. On the Scanner tile, click the three-dot menu and select Advanced Scan.
    2. Choose Custom Scan. In its options, check Scan for rootkits.
    3. Select your system drive (usually C:\) as the location to scan, then start the scan. It takes longer than a Threat Scan.
    4. When it finishes, review and quarantine the results as described in the steps below.

    Rootkit scanning isn’t available on Windows devices with ARM processors.

  5. Start the Scan

    Click the blue Scan button. Malwarebytes will automatically update its virus database and start checking your computer for malware.

    Malwarebytes dashboard with the Scan button on the Scanner tile highlighted
  6. Wait for the Scan to Finish

    The scan checks your entire system for browser hijackers and other malicious programs, so it can take 5 to 20 minutes depending on your computer. Feel free to do something else — just check back occasionally to see the progress.

    Malwarebytes Threat Scan in progress, listing the scan stages and the number of items scanned
  7. Quarantine the Detected Threats

    When the scan is done, you’ll see a list of everything Malwarebytes found — malware, adware, and potentially unwanted programs. Click the “Quarantine” button to remove all of them at once.

    Malwarebytes Threat Scan results listing detected potentially unwanted programs, with the Quarantine button highlighted

    Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.

    Malwarebytes moving the selected detections to quarantine
  8. Restart Your Computer

    Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click Yes. Once you’re logged back in, Malwarebytes has finished removing the threats it found.

    Malwarebytes message asking to restart the computer to finish the removal, with the Yes button highlighted

When the scan is done, check whether the problems you noticed have stopped. If they continue, see the options below.

Keep your PC protectedStop the next infection before it starts
If your antivirus let this threat through, it may not be enough on its own. Malwarebytes Premium adds real-time protection that blocks malware, ransomware, and malicious websites before they can infect your computer.See Malwarebytes Premium

If you are still having problems with your computer after completing these instructions, then please follow one of the steps:

Run a Malware Scan with Malwarebytes for Mac

Malwarebytes for Mac is a free on-demand scanner that removes the malware other security software tends to miss — adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it’s our go-to recommendation. Follow the steps below to scan your Mac and remove what Malwarebytes finds.

  1. Download Malwarebytes for Mac

    Click the button below to download the latest version of Malwarebytes for Mac.

    Malwarebytes Free for MacScans and removes malware at no cost
    Download MalwarebytesOfficial installer for macOS. Your download starts right away.Want real-time protection? See Malwarebytes Premium
  2. Open the Malwarebytes setup file

    When the download finishes, open your Downloads folder and double-click the setup file to begin the installation.

    Double-click on setup file to install Malwarebytes

  3. Follow the On-Screen Prompts to Install Malwarebytes

    The Malwarebytes for Mac Installer will guide you through a few quick screens. Click “Continue” and keep following the prompts until the installation completes.

    Click Continue to install Malwarebytes for Mac

    Click again on Continue to install Malwarebytes for Mac

    Click Install to install Malwarebytes on Mac

    When the installation is complete, Malwarebytes opens to the Welcome to Malwarebytes screen. Click “Get started“.

    Malwarebytes needs Full Disk Access to check your whole Mac. When it asks, open System Settings > Privacy & Security > Full Disk Access, turn on Malwarebytes (it may be listed as Malwarebytes Protection), and confirm with your password or Touch ID. Then return to Malwarebytes. On macOS Monterey and earlier, this setting is in System Preferences > Security & Privacy > Privacy.

  4. Select “Personal Computer” or “Work Computer”

    Malwarebytes will ask what type of computer you’re installing it on. Click either Personal Computer or Work Computer, whichever applies.
    Select Personal Computer or Work Computer mac

  5. Start the Scan

    Click the “Scan” button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.
    Click on Scan button to start a system scan Mac

  6. Wait for the Scan to Finish

    Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else — just check back occasionally to see the progress.
    Wait for Malwarebytes for Mac to scan for malware

  7. Quarantine the Detected Threats

    When the scan is done, you’ll see a list of everything Malwarebytes found. Click the “Quarantine” button to remove all the threats at once.
    Review the malicious programs and click on Quarantine to remove malware

  8. Restart Your Mac

    Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot — if Malwarebytes asks you to restart, allow it. Once you’re logged back in, check whether the problems you noticed have stopped. If they come back, save the scan report and ask for help in our forum.
    Malwarebytes For Mac requesting to restart computer

If the problems you noticed continue after the scan, see the options below.

Keep your Mac protectedStop the next infection before it starts
If your Mac got infected, its built-in protection may not be enough on its own. Malwarebytes Premium for Mac adds real-time protection that blocks malware and adware before they can infect your Mac.See Malwarebytes Premium

If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.

Run a Malware Scan with Malwarebytes for Android

Malwarebytes for Android scans your phone or tablet for malware, adware, and potentially unwanted apps. The free version scans only when you start a scan. Real-time protection, which checks apps automatically, is part of the paid Premium version.

  1. Download Malwarebytes for Android.

    You can download Malwarebytes for Android by clicking the link below.

    Malwarebytes for AndroidScans your phone and removes malware at no cost
    Get Malwarebytes for AndroidOpens Google Play in a new tab.Want real-time protection? See Malwarebytes Premium for Android
  2. Install Malwarebytes for Android on your phone.

    In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.

    Tap Install to install Malwarebytes for Android

    When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
    Malwarebytes for Android - Open App

  3. Follow the on-screen prompts to complete the setup process

    When Malwarebytes opens, it walks you through a short setup. Tap Get started and follow the prompts. If you see an offer for a trial or a paid plan, read it before you accept. You can skip it and keep using the free scanner.

    Malwarebytes will ask for permission to access the files on your phone so it can scan them. Tap Allow, or turn on the permission in the Android screen that opens, then return to Malwarebytes.

  4. Run a scan with Malwarebytes for Android

    On the main screen, tap Scan now. In some versions, you open the menu, tap Scanner, and then tap Run a scan.

  5. Wait for the Malwarebytes scan to complete.

    Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Malwarebytes scanning Android for Vmalware

  6. Remove the detected apps.

    When the scan has been completed, you will see a list of the threats that Malwarebytes for Android has detected. Next to each detected item, tap the menu icon (three dots), then choose to uninstall the app or delete the file. Android then asks you to confirm. Tap OK or Uninstall to remove the app.

  7. Restart your phone.

    When the detected apps are removed, restart your phone if Malwarebytes asks you to. Then check whether the problems you noticed have stopped.


If the problems you noticed continue after the scan, see the options below.

Keep your phone protectedStop the next infection before it starts
Malwarebytes for Android Premium adds real-time protection that blocks malicious apps and scam links before they can harm your phone.See Malwarebytes for Android

If you are still having problems with your phone after completing these instructions, then please follow one of the steps:

A factory reset erases everything on your phone. Your apps, photos, files, and settings are deleted, so use it only if the problem continues after the steps above and after you’ve asked for help. Before you reset:
  • Back up your photos, videos, files, and messages, for example to your Google account or a computer.
  • Make sure you know your Google account email and password. The phone asks for them after the reset. If you changed the password recently, Google recommends waiting 24 hours before you reset.
  • On a Samsung phone, also make sure you know your Samsung account password.
  • If you use an authenticator app for two-step verification, move your accounts to another device or save your backup codes first.
On a Google Pixel, go to Settings > System > Reset options > Erase all data (factory reset). On a Samsung Galaxy phone, go to Settings > General management > Reset > Factory data reset. Menu names differ on other phones, so check your manufacturer’s support site.

Stay Protected: Block Ads and Malicious Sites

No scan can prove a device is completely clean, so it helps to block threats before they reach you. Most infections start with a malicious ad or a fake download button — so blocking them at the source is your best defense.

We recommend AdGuard, which blocks malicious ads, phishing pages, and dangerous redirects before they can reach you.

👉 Download AdGuard and browse safely

Frequently Asked Questions About the Facebook Account Recovery Code Scam

What is the Facebook account recovery code scam?

This is a phishing scam where users receive a fake email pretending to be from Facebook, stating someone tried to access their account. The email provides a fake 6-digit “recovery code” and urges the user to enter it to secure their account. This gives scammers access to compromise the account.

How do I know if an email is the Facebook account recovery scam?

Warning signs include a generic greeting, claims of “suspicious activity” without specifics, requests for personal info, threatening language, poor grammar/spelling, links to sketchy sites. Real Facebook emails address you by name and provide details on unrecognized logins.

What happens if I enter the recovery code?

The code goes directly to scammers who generated it. They will gain access to your Facebook account and can post scams, spread malware, steal your info, and impersonate you.

How can I secure my account if I was compromised?

If you provided a code, change your FB password immediately, enable login approvals, revoke any unknown sessions, scan your computer for malware, and watch for suspicious account activity. Report compromised accounts to Facebook.

How can I avoid this scam in the future?

Learn the common traits of the phishing email to identify scams. Facebook will never send codes or ask for sensitive information by email. Delete any suspicious messages immediately rather than clicking links or providing info.

Avoid Falling Victim by Identifying This Scam

As one of the most prevalent Facebook phishing scams, knowing the ins and outs of the account recovery code email is critical. If you receive a message warning you to provide a code to avoid unauthorized access, analyze it carefully using the red flag checklist.

No matter how legitimate it looks, Facebook will never request sensitive information over email. Avoid clicking any links and delete the message immediately. With vigilance, you can dodge the headaches and stress this scam aims to cause.

Stay wary of potential phishing attempts by learning to recognize key signs of deception. Arm yourself with knowledge of tactics scammers use to appear trustworthy. If you encounter anything suspicious about an alleged Facebook email, play it safe by reaching out to Facebook directly for confirmation.

Empower yourself against phishing attacks by spreading awareness about this scam to your Facebook friends and family. Together, we can thwart scammers’ efforts to take advantage of innocent social media users. With caution and education, we can enjoy Facebook safely and scam-free.

Pause before the next suspicious message.

A convincing message can lead to a fake login page. These tools add checks and browsing protection alongside your own verification.

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Check the message before you respond.

Share suspicious text or a link with Malwarebytes Scam Guard for an assessment. Premium Security adds protection against phishing and other web threats.

  • Scam Guard for suspicious messages
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AdGuardAD & TRACKER BLOCKING

Cut down the distractions around you.

AdGuard filters intrusive ads and trackers. Its supported protection features can also help block access to known dangerous websites.

  • Blocks intrusive ads and pop-ups
  • Filters trackers while you browse
Explore AdGuardExplore features on the official website

Features vary by device and plan. These tools add protection; they do not guarantee that a website or offer is trustworthy.

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Written by

Thomas Orsolya

Thomas Orsolya investigates casino, shopping and other online scams as an editor at MalwareTips. Before joining MalwareTips, Thomas worked in public institutions on combating misleading advertising and on consumer protection.

46,216 articlesWriting since 2023
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