Removal guide Scam Alerts

How to Remove S.M.A.R.T Check

By Stelian7 min read70comments

If you are seeing a fake alert from S.M.A.R.T Check or S.M.A.R.T Repair then you’re probably reading this article so you can understand how to get rid of it.Thankfully we’ve got the instructions to help you get rid of this virus.

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First off all , you should know that , S.M.A.R.T Check and S.M.A.R.T Repair are both fake components of Data Recovery or Smart HDD malicious software, this infections will display fake alerts, claiming that several hard drive errors were detected on your computer.In reality, none of the reported issues are real, and are only used to scare you into buying S.M.A.R.T CHECK and stealing your personal financial information.
The infections has changed your desktop background to a black scren, has hidden your files and shortcuts and it’s causing browsing redirects.

If you’ve got a S.M.A.R.T CHECK infection , you’ll be seeing this screens :

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[Image: Smart Check.png]

[Image: Smart Repair.png]

[Image: Smart alert.png]

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Registration codes for S.M.A.R.T CHECK

As an optional step,you can use the following license key to register S.M.A.R.T CHECK and stop the fake alerts.
Data Recovery Rogue: 08869246386344953972969146034087
SMART HDD Rogue: 15801587234612645205224631045976
Please keep in mind that entering the above registration code will NOT remove S.M.A.R.T CHECK from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

Removal guide for S.M.A.R.T CHECK

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows  start-up logo appears.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]
  4. Log on to your computer with a user account that has administrator rights
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STEP 2: Remove S.M.A.R.T CHECK malicious proxy server

S.M.A.R.T CHECK may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

  1. Start Internet Explorer [Image: S.M.A.R.T CHECK- IE] and if you are using Internet Explorer 9 ,click on the gear icon   [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.
    [Image: Internet-options-IE.png]
  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Remove-proxy-server2.png]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Remove-proxy-server3.png]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Run RKill to terminate known malware processes associated with S.M.A.R.T CHECK.

RKill is a program that attempts to terminate any malicious processes associated with S.M.A.R.T CHECK ,so that your normal security software can then run and clean your computer of infections.

As RKill only terminates a program’s running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

  1. While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.
    [Image: download-rkill.png
  2. Double-click on the RKill iconin order to automatically attempt to stop any processes associated with S.M.A.R.T CHECK.
    [Image: run-rkill-1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: run-rkill-2.png]
    IF you receive a message that RKill is an infection, that is a fake warning given by the rogue. As a possible solution we advise you to leave the warning on the screen and then try to run RKill again.Run RKill until the fake program is not visible but not more than ten times.
    IF you continue having problems running RKill, you can download the other renamed versions of RKill from here.
  4. When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.
    [Image: S.M.A.R.T CHECK rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 4: Remove S.M.A.R.T CHECK malicious files with Malwarebytes Anti-Malware FREE

  1. Please download the latest official version of Malwarebytes Anti-Malware FREE.
    download Malwarebytes
  2. Install Malwarebytes’ Anti-Malware by double clicking on mbam-setup.
    [Image: malwarebytes-installer.png]
  3. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finishbutton. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: install-malwarebytes.png]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: decline-trial-malwarebytes.png]
  5. On the Scanner tab,please select Perform full scan and then click on the Scan button to start scanning your computer for any possible infections.
    [Image: malwarebytes-full-system-scan.png]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for S.M.A.R.T CHECK malicious files as shown below.
    [Image: malwarebytes-scanning.png]
  7. When the scan is finished a message box will appear, click OK to continue.
    [Image: malwarebytes-scan-finish.png]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    [Image: malwarebytes-scan-results.png]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.If during the removal process Malwarebytes will display a message stating that it needs to reboot, please allow this request.
    [Image: malwarebytes-reboot-prompt.png]

STEP 5: Double check your system for any left over infections with HitmanPro

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
    [Image: Download Hitman Pro]
  2. Double click on the previously downloaded file to start the HitmanPro installation.
    [Image: hitmanpro-icon.png]
    NOTE : If you have problems starting HitmanPro, use the “Force Breach” mode. Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  3. Click on Next to install HitmanPro on your system.
    [Image: installing-hitmanpro.png]
  4. The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
    [Image: hitmanpro-setup-options.png]
  5. HitmanPro will start scanning your system for malicious files. Depending on the size of your hard drive, and the performance of your computer, this step will take several minutes.
    [Image: hitmanpro-scanning.png]
  6. Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click Next.
    [Image: hitmanpro-scan-results.png]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: hitmanpro-activation.png]
  8. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

STEP 6: Unhide your files and folders

S.M.A.R.T CHECK modifies your file system in such a way that all files and folders become hidden, to restore the default settings , you’ll need to run the below program.

  1. Download Unhide.exe, to unhide your files and folders.
    Download Unhide.exe
  2. Double-click on the Unhide.exe icon on your desktop and allow the program to run.The whole process should not take more than 5 minutes to complete,and at the end this utility will generate a report.
    Unhide files utility

STEP 7 : Restore your shortcuts and remove any left over malicious registry keys

S.M.A.R.T CHECK has moved your shortcuts files in the Temporary Internet folder and added some malicious registry keys to your Windows installation , to restore your files we will need to perform a scan with RogueKiller.

  1. Please download the latest official version of RogueKiller.
    download RogueKiller
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
    [Image: roguekiller-1.png]
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
    [Image: roguekiller-2.png]
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
    [Image: roguekiller-1.png]
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STEP 8: Get your desktop look back!

Data Recovery changes your desktop background to a solid black color,to change it back to default one follow the below instruction.

    • Windows XP : Click on the Start button and then select Control Panel. When the Control Panel opens, please click on the Display icon. From this screen you can now change your Theme and desktop background.
    • Windows 7 and Vista : Click on the Start button and then select Control Panel. When the Control Panel opens, please click on the Appearance and Personalization category. Then select Change the Theme or Change Desktop Background to revert back to your original Theme and colors.

If you are still experiencing problems while trying to remove Smart HDD from your machine, please start a new thread in our Malware Removal Assistance forum.

What’s next? Join our amazing community and build up your malware defenses !

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70 comments

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Discussion

  3. t.w.

    Your proceedure worked perfectly. After I ran unhide, I was able to access and revert to a previous system configuration by utilizing a restore point created prior to the last security update. Compuyer then ran fine & normal After that I ran the Rogue killer and it found some (4) registry entries to address. I want to do a complete job on this. Do you recommend running the Emsisoft program as added insurance of complete malware removal?

    ReplyReport
    1. Stelian PiliciTeam

      In reply to t.w.

      Sure why not!Emsisoft is a good on-demand scanner….. If you have the time,then do it.
      Also I would recommend that you go a ESET scan :

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      Waiting for your reply to see how everything is running…. Good luck!

      ReplyReport
  6. Wil H

    Stelian Sir I am forever in your debt. Was using the puter this am when the browser just shut down…. decided to reboot cause it was acting a little funky and I then found out why. S.M.A.R.T Check came up and I was at a lost. Pulled out the laptop, Googled SMART Check and yours was the first that came up… some 4 hours later (I ran MalwareBytes twice because it froze the first time) and my desktop is back to normal! As one poster said earlier I wish I could buy you a coffee (or a beer as I am Canadian ;-) ). Added you on Google+ as a friend. :)

    Thank you SO much!!

    ReplyReport
  7. Richard Gardener

    I got this attack on my computer and like everyone else it simply took over the whole machine. We decided to follow your steps in removing this virus. We followed each step carefully and allowed the PC to do it’s thing “IN IT’S OWN TIME” the results was fantastic when we got to the unhide stage to see all the files and icons return was such a joy and relief. We can’t thank you enough for allowing people like ourselves the confidence to attempt such a task and to get a 100% result. You are a good man, it took a while maybe because my main harddrive is a 2tb but also the computer seems to run a lot faster as well. Thank you once again Stelian and good luck with everything you do. Richard Gardener

    ReplyReport
  8. Name*

    I went through your instructions and it seemed I got rid of the virus 3 days ago. However, now it seems the ‘S.M.A.R.T Check’ virus has changed into simply the ‘Check’ virus… I’ll explain.

    Everything appears the same as in your images above except that the program title doesn’t say ‘S.M.A.R.T Check’, it now says ‘Check’. But it’s not just this name difference that sets them apart. This new version will not allow me to complete the first step in this guide, changing the proxy. The first time around (3 days ago) with the ‘S.M.A.R.T Check’ I was able to restart my computer in smart mode with networking and fix the proxy issues. Now with this ‘Check’ version, it won’t allow me to do that at all. I am using my Mac desktop to write this right now, the virus is on my windows 7 laptop.

    I didn’t go out and download anything to cause this so I must have a program on my computer that goes out and sources this virus from the internet or something… I don’t know, maybe that makes sense. Obviously not a techie.

    I’m at a complete loss on how to fix this one…

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Name*

      Hello,
      You are using an Administrator account right?
      Can you please do a new scan with HitmanPro and Malwarebytes?

      OK,lets make some further check-ups:
      1.Run a scan with Kaspersky Virus Removal Tool
      Click here to download the Kaspersky Virus Removal Tool.

      1. Save it to your desktop.
      2. Double click the setup file to run it.
      3. Follow the onscreen prompts until it is installed
      4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
        • System Memory
        • Hidden startup objects
        • Disk boot sectors
        • Local Disk (C:)
        • Also any other drives (Removable that you may have)
      5. Then click on Actions on the left hand side
      6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
      7. Click on Automatic Scan
      8. Now click the Start Scanning button, to run the scan
      9. After the scan is complete, click the reports button (‘Paper icon’, next to the ‘cog’ icon) on the right hand side
      10. Click Detected threats on the left
      11. Now click the Save button, and save it as kaslog.txt to your Desktop
      12. Please copy and paste the contents of kaslog.txt in your next reply.

      2.Run a scan with Eset Online Scanner.

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish
      ReplyReport
  9. Tobias

    Thank you so much Stelian!
    Your guide really helped me. My Computer is finally back to normal again. :)

    Now i’m only wondering how i got the “infection” in the first place? :S
    // Tobbe from Sweden

    ReplyReport
  10. happy bunny

    You should have your own app or icon for my desktop- brilliant instructions! This saved a lot of data on my hard drive I was about to give up on – thanks so much!

    ReplyReport
  11. Kathy

    I wish you would also write a guide as to how to get rid of those Window’s Genuine Advantage notifications. I can’t do that either and since the IT guy fixed my computer last year they pop up every time I start my computer and I can’t update anything.

    ReplyReport
  12. Kathy

    OMG, I cannot express the depth of my gratitude to you for carefully outlining this strategy Stelian! I am the most un -tech savvy person there is and I followed your instructions to a “T” and it WORKED! Your explicit instructions, the screen shots and all the options and the thoroughness of your fix were perfect for someone who had no idea about what she’s doing. When this vicious thing took over my computer I was ready to take it to an IT guy I used last year when a similar thing happened but as luck would have it he just left for a month long vacation so I was forced to try and fix this on my own and I did it in two days in about 4 hours! You are en excellent teacher! I did have a few problems along the way, I was unable to use hitmanpro in safe mode, the bottom was cut off and I was unable to click on the next option to run it. When I tried to run it in normal mode that too was impossible because the virus blocked everything I tried to do and even attacked me with another virus in the midst of all of it, the blekko redirect virus. After that, I had to try and figure out how to get rid of that one too which seems to be gone now as well. Anyhoo, I went back into safe mode, did everything except hitmanpro, and that stabilized things to the point where I could go into normal mode and run hitmanpro but the hitmanpro had to be my last step after everything else was stabilized. I cannot thank you enough, I wish I could bake you a cake or something or buy your Starbucks for you for a month. You saved me about 150 to $200 buy doing this on my own.! I have now downloaded Kaspersky pure and I really hope that this protects me better than the free antivirus stuff I was using. Thank you again Stelian! You have been a lifesaver!

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Katina

      Hello,
      I’ll send your problem to the HitmanPro developers,in the mean time please perform the below steps:
      Please download and run a scan with Emsisoft Anti-Malware:

      1. Please download the latest official version of Emsisoft Emergency Kit : http://www.emsisoft.de/en/software/eek/
      2. After the download process will finish , you’ll need to unpack EmsisoftEmergencyKit.zip
        [Image: ekk1.png]
      3. Open the Emsisoft Emergency Kit Folder and double click EmergencyKitScanner.bat
        [Image: ekk2.png]
      4. A pop-up will prompt you to update Emsisoft Emergency Kit , please click the “Yes” button.

        [Image: ekk3.png]

        [Image: ekk4.png]

      5. After the Update process has completed , put the mouse cursor over the “Menu” tab on the left and click-on “Scan PC”.

        [Image: ekk5.png]

      6. Select “Smart scan” and click-on the below “SCAN” button.

        [Image: ekk6.png]

      7. Emsisoft Emergency Kit will now start scanning your computer for malicious files as shown below.

        [Image: ekk7.png]

      8. When the scan will be completed , you will be presented with a screen showing you the malware infections that Emsisoft Emergency Kit has detected.Please note that the infections found may be different than what is shown in the image.
        Make sure that everything is Checked (ticked) and click on the ‘Quarantine selected objects’ button.
        [Image: ekk8.png]
      9. Emsisoft Emergency Kit will now start removing the malicious files.
        If during the removal process Emsisoft will display a message stating that it needs to reboot, please allow this request.

      Next,please run a scan with ESET Online Scanner.

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      If you are still experiencing problems , start a thread in our Malware Removal Support forum : http://malwaretips.com/Forum-Malware-Removal-Assistance

      ReplyReport
  14. K

    When I restart in Safe mode and go to Firefox, it says it “is already running but not responding. To open a new window, you must first close the existing Firefox process or restart your system.” I’ve already tried restarting in safe mode a couple times. What should I do now?

    ReplyReport
    1. Stelian PiliciTeam

      In reply to K

      Please follow this steps to start Internet Explorer:

      1. Create a new Notepad file on the desktop. To do this right click on the desk top, go to “create new” and click on the Notepad icon.
      2. Open the Notepad file and type the following (or copy and paste it):
        @echo off
        START /max iexplore.exe
      3. Click “Save As” under File.
      4. Save the file as “Internet Explorer.bat”.
      5. Be sure to scroll at the bottom of the save screen to select “All Files” or else it will save it as a Notepad file/Text document.
      6. lso make sure to end the file with .bat or this will not work.
      7. Exit the file.
      8. An icon on your desktop should say “Internet Explorer.bat” and it will look like a box with a gear inside of it. Double click on this icon to run Internet Explorer.

      Next please download/Run Rkill and then run a scan with Malwarebytes.
      1.Download a different named Rkill (direct download links bellow):
      http://download.bleepingcomputer.com/grinler/WiNlOgOn.exe
      http://download.bleepingcomputer.com/grinler/uSeRiNiT.exe
      http://download.bleepingcomputer.com/grinler/rkill.scr
      2.And then follow the guide starting with the Malwarebytes scan.

      3. Report back for further instructions!

      ReplyReport
  15. kaveh

    Hi and thanks. I have succesfully done everything to remove the Smart check down to step# 6. Can’t download Unhide.exe niether RogueKiller. All files appear empty. What should I do? Thanks in advace.

    ReplyReport
    1. Stelian PiliciTeam

      In reply to kaveh

      1.Try to download any re-named version of Rkill (direct download links bellow):
      http://download.bleepingcomputer.com/grinler/WiNlOgOn.exe
      http://download.bleepingcomputer.com/grinler/uSeRiNiT.exe
      http://download.bleepingcomputer.com/grinler/rkill.scr
      2. Perform a system scan with Emsisoft Anti-Malware:

      1. Please download the latest official version of Emsisoft Emergency Kit : http://www.emsisoft.de/en/software/eek/
      2. After the download process will finish , you’ll need to unpack EmsisoftEmergencyKit.zip
        [Image: ekk1.png]
      3. Open the Emsisoft Emergency Kit Folder and double click EmergencyKitScanner.bat
        [Image: ekk2.png]
      4. A pop-up will prompt you to update Emsisoft Emergency Kit , please click the “Yes” button.

        [Image: ekk3.png]

        [Image: ekk4.png]

      5. After the Update process has completed , put the mouse cursor over the “Menu” tab on the left and click-on “Scan PC”.

        [Image: ekk5.png]

      6. Select “Smart scan” and click-on the below “SCAN” button.

        [Image: ekk6.png]

      7. Emsisoft Emergency Kit will now start scanning your computer for malicious files as shown below.

        [Image: ekk7.png]

      8. When the scan will be completed , you will be presented with a screen showing you the malware infections that Emsisoft Emergency Kit has detected.Please note that the infections found may be different than what is shown in the image.
        Make sure that everything is Checked (ticked) and click on the ‘Quarantine selected objects’ button.
        [Image: ekk8.png]
      9. Emsisoft Emergency Kit will now start removing the malicious files.
        If during the removal process Emsisoft will display a message stating that it needs to reboot, please allow this request.
      ReplyReport
  16. Joachim

    Worked perfectly for me. Thank you very much for the detailed instructions.

    ReplyReport
  17. Al

    Hi. I followed the instructions through Step 4. Malwarebytes found 5 infections and I chose to remove all. When I rebooted in order to start Step 5 the S.M.A.R.T. warnings started again. In Step 3, RKill ran fine with no fake warnings. However, the log file indicated that it did not terminate any processes like expected in your screen shot. Should I try again? Any other tips? Thanks.

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Al

      You can try to run the Malwarebytes scan, however please continue with the rest of the scans (HitmanPro and Rkill)
      Next,please perform a scan with Emsisoft:

      1. Please download the latest official version of Emsisoft Emergency Kit : http://www.emsisoft.de/en/software/eek/
      2. After the download process will finish , you’ll need to unpack EmsisoftEmergencyKit.zip
        [Image: ekk1.png]
      3. Open the Emsisoft Emergency Kit Folder and double click EmergencyKitScanner.bat
        [Image: ekk2.png]
      4. A pop-up will prompt you to update Emsisoft Emergency Kit , please click the “Yes” button.

        [Image: ekk3.png]

        [Image: ekk4.png]

      5. After the Update process has completed , put the mouse cursor over the “Menu” tab on the left and click-on “Scan PC”.

        [Image: ekk5.png]

      6. Select “Smart scan” and click-on the below “SCAN” button.

        [Image: ekk6.png]

      7. Emsisoft Emergency Kit will now start scanning your computer for malicious files as shown below.

        [Image: ekk7.png]

      8. When the scan will be completed , you will be presented with a screen showing you the malware infections that Emsisoft Emergency Kit has detected.Please note that the infections found may be different than what is shown in the image.
        Make sure that everything is Checked (ticked) and click on the ‘Quarantine selected objects’ button.
        [Image: ekk8.png]
      9. Emsisoft Emergency Kit will now start removing the malicious files.
        If during the removal process Emsisoft will display a message stating that it needs to reboot, please allow this request.

      If you are still experiencing problems , start a thread in our Malware Removal Support forum : http://malwaretips.com/Forum-Malware-Removal-Assistance

      ReplyReport
  19. Lynx

    Dear Stelian, I saw your guide helped a lot of people. My wife got same trouble, and I worked for 10 hours today for fix this SMART sh*t. I got the SMART Data Recovery, plus a fake page of the STATE POLICE that appears in NORMAL MODE (not from the begininng of the infection). My OS is WIN XP SP3. I cannot keep your guide to the end, because in SAFE MODE WITH NETWORK when I attempt to scan with Malware or kill rootkits with IExplorer, after the programs scanned for 5-10 minutes my laptop turns suddenly off. I’m scared because after that is impossibile to make the laptop restarted. I have to push the start button 2 or 3 times before it starts again… In Normal Mode everything is perfect… Perfect exept the virus I mean. Could you help me? TDSS appears to works not. I will really apprecieate help! Thank you a bunch!

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Lynx

      Hello,
      Ok,try to do this…
      STEP 1 : While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
      1.Here are the direct download links for HitmanPro,
      – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
      – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
      2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
      Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
      3. If it start ,let it scan and remove all the detected threats.

      STEP 2: Download/Run Rkill and then run a scan with Malwarebytes.
      1.Download a different named Rkill (direct download links bellow):
      http://download.bleepingcomputer.com/grinler/WiNlOgOn.exe
      http://download.bleepingcomputer.com/grinler/uSeRiNiT.exe
      http://download.bleepingcomputer.com/grinler/rkill.scr
      2.And then follow the guide starting with the Malwarebytes scan.

      STEP3 : Perform a system scan with Emsisoft Anti-Malware:

      1. Please download the latest official version of Emsisoft Emergency Kit : http://www.emsisoft.de/en/software/eek/
      2. After the download process will finish , you’ll need to unpack EmsisoftEmergencyKit.zip
        [Image: ekk1.png]
      3. Open the Emsisoft Emergency Kit Folder and double click EmergencyKitScanner.bat
        [Image: ekk2.png]
      4. A pop-up will prompt you to update Emsisoft Emergency Kit , please click the “Yes” button.

        [Image: ekk3.png]

        [Image: ekk4.png]

      5. After the Update process has completed , put the mouse cursor over the “Menu” tab on the left and click-on “Scan PC”.

        [Image: ekk5.png]

      6. Select “Smart scan” and click-on the below “SCAN” button.

        [Image: ekk6.png]

      7. Emsisoft Emergency Kit will now start scanning your computer for malicious files as shown below.

        [Image: ekk7.png]

      8. When the scan will be completed , you will be presented with a screen showing you the malware infections that Emsisoft Emergency Kit has detected.Please note that the infections found may be different than what is shown in the image.
        Make sure that everything is Checked (ticked) and click on the ‘Quarantine selected objects’ button.
        [Image: ekk8.png]
      9. Emsisoft Emergency Kit will now start removing the malicious files.
        If during the removal process Emsisoft will display a message stating that it needs to reboot, please allow this request.

      If you are still experiencing problems , start a thread in our Malware Removal Support forum : http://malwaretips.com/Forum-Malware-Removal-Assistance

      ReplyReport
      1. Lynx

        In reply to Stelian Pilici

        Dear Stelian,
        the problem is that I cannot do anything in NORMAL, because the ransomware appears before I can do anything, and after that it’s impossibile to interact. People suggest to try LIVE CD of OS or Dr.Web Cure it. Do you have any more simple suggestion? Thanx a lot for your support! God bless you!

        Report
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Stelian

Stelian is a malware and virus removal expert with more than 15 years of experience. Stelian leads malware analysis and removal at MalwareTips, writes the step-by-step removal guides and helps readers recognize and avoid online scams.

61,136 articlesWriting since 2011
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