Approx. start date
Dec 31, 1969
List of current issues
The touchpad doesn't work.The key "trick" Fn-F7 doesn't work either.(now i'm using a wireless mouse)
Steps taken, but unsuccessful?
Installed Synaptics and Elantech drivers,uninstalled,re-installed,still nothing.The settings for the drivers are grey-out as you can see in the snapshot.
L

LabZero

Try :
Control Panel/Device Manager/Mouse or pointing device/driver/-restore- driver (if not work -uninstall-driver)
Reboot
Windows install the generic driver,if work you can reinstall original touchpad Acer driver
Alternative do you can restore a system image ? To exclude hardware issues
 
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JoeBlack40

Level 6
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Nope,doesn't work.
I don't use system restore,it's disabled on my laptop.If i install windows from scratch,the touchpad will work for some time and after that (few hours usually) stops working and the driver panel became grey-out.Very very weird....
 

Exterminator

Community Manager
Staff member
Verified
What OS are you running
Is the F7 key the one that disables your touchpad ?
Did you try the drivers Directly from Acer support
 
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JoeBlack40

Level 6
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Ok,sorry about that.I'm running Windows 7 x 32 Ultimate and yes,the combination Fn+F7 disables-enables the touchpad.Installed the drivers from the original CD,and from the Acer webpage http://www.acer.co.uk/ac/en/GB/content/drivers

No,it doesn't come with a reboot and didn't try with a recovery disc.
I have several backups with Acronis Seagate,Aomei and Active Disc but all are made without the working touchpad...
 
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L

LabZero

Without a previous image of the OS when TouchP worked hard to understand the problem.

Have you Acer recovery partition?
 
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jamescv7

Level 61
Trusted
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JoeBlack40

Level 6
Verified
No Acer recovery partitions.I remembered i have a Paragon backup image with only the basic drivers installed and nothing else.I think i should try and restore it.What freeware can i use to backup the drivers?
Thank you guys for all the replies.
This is obviously a common problem have you tried contacting Acer support directly
Not yet.If it was a common issue i would have found the answer for my problem by now...
 
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EmiLLiaN

Level 1
I already have and tried that version,not working.Thank you anyway.:)
Then go to Start - Above Computer, Right Click - Manage - Device Manager - Mice and other pointing device (open the under section) - Right click and Uninstall all the controls driver of the mouse.
Unplug the wireless mouse and plug it on other usb device. Run the ccleaner registry cleaner, then: Go to Start - Above Computer, Right Click - Manage - Device Manager - Mice and other pointing device, and you should have an error about an unninstalled driver.
If you have it, install the synaptics driver, then restart and try the touchpad. If not, let me know.
 

JoeBlack40

Level 6
Verified
The screen capture of the Mouse Properties didn't change at all from the screen capture you've taked in the first post?
No,in fact after installing the driver and the restart i get this.
2015-04-23_074612.png

You could always check for missing/outdated/more optimal drivers. Also note the possibility of drivers corruption due to integrated drivers (in windows).
Try the following application :
http://snappy-driver-installer.sourceforge.net
Already have this software and tried it,it find drivers that i already have.Thank you anyway.