Troubleshoot Acer Aspire 5750G Touchpad Driver Problems

[VladDracul]

Briefly explain your current issue(s)

The touchpad doesn't work.The key "trick" Fn-F7 doesn't work either.(now i'm using a wireless mouse)

Steps taken to resolve, but have been unsuccessful

Installed Synaptics and Elantech drivers,uninstalled,re-installed,still nothing.The settings for the drivers are grey-out as you can see in the snapshot.

 

[LabZero]

Try :
Control Panel/Device Manager/Mouse or pointing device/driver/-restore- driver (if not work -uninstall-driver)
Reboot
Windows install the generic driver,if work you can reinstall original touchpad Acer driver
Alternative do you can restore a system image ? To exclude hardware issues

 

[VladDracul]

Nope,doesn't work.
I don't use system restore,it's disabled on my laptop.If i install windows from scratch,the touchpad will work for some time and after that (few hours usually) stops working and the driver panel became grey-out.Very very weird....

 

[Exterminator]

What OS are you running
Is the F7 key the one that disables your touchpad ?
Did you try the drivers Directly from Acer support

 

[Paul B.]

If i install windows from scratch,the touchpad will work for some time and after that (few hours usually) stops working and the driver panel became grey-out.Very very weird....

Does it come on with reboot?
Does it work in a WinRE disk?

 

[VladDracul]

Ok,sorry about that.I'm running Win 7 x 32 Ultimate and yes,the combination Fn+F7 disables-enables the touchpad.Installed the drivers from the original CD,and from the Acer webpage http://www.acer.co.uk/ac/en/GB/content/drivers

No,it doesn't come with a reboot and didn't try with a recovery disc.
I have several backups with Acronis Seagate,Aomei and Active Disc but all are made without the working touchpad...

 

[LabZero]

Without a previous image of the OS when TouchP worked hard to understand the problem.

Have you Acer recovery partition?

 

[jamescv7]

Upon the investigation, some users having different brands of laptop experience settings to be missing.

I'm not sure if the mentioned tweaking the registry location of ELAN might work:

http://superuser.com/questions/514119/elan-smart-pad-empty-settings-window

Or this as a user which have similar problem to you as fix the issue based on members provided solution:


www.techpowerup.com/forums/threads/windows-8-three-problems.197968/

 

[Paul B.]

didn't try with a recovery disc.

The first step is to determine whether this is a hardware or an install problem.

 

[Exterminator]

This is obviously a common problem have you tried contacting Acer support directly

 

[VladDracul]

No Acer recovery partitions.I remembered i have a Paragon backup image with only the basic drivers installed and nothing else.I think i should try and restore it.What freeware can i use to backup the drivers?
Thank you guys for all the replies.

This is obviously a common problem have you tried contacting Acer support directly

Not yet.If it was a common issue i would have found the answer for my problem by now...

 

[EmiLLiaN]

Run the ccleaner registry cleaner, then download this driver, install it, restart, and let me know if it works or not: http://global-download.acer.com/GDF...=ASPIRE 5750G&OS=ALL&LC=es&BC=ACER&SC=EMEA_11

 

[VladDracul]

Run the ccleaner registry cleaner, then download this driver, install it, restart, and let me know if it works or not: http://global-download.acer.com/GDFiles/Driver/TouchPad/TouchPad_Synaptics_15.1.6_W7x86_A.zip?acerid=634650551177527082&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE 5750G&OS=ALL&LC=es&BC=ACER&SC=EMEA_11

I already have and tried that version,not working.Thank you anyway.

 

[EmiLLiaN]

I already have and tried that version,not working.Thank you anyway.

Then go to Start - Above Computer, Right Click - Manage - Device Manager - Mice and other pointing device (open the under section) - Right click and Uninstall all the controls driver of the mouse.
Unplug the wireless mouse and plug it on other usb device. Run the ccleaner registry cleaner, then: Go to Start - Above Computer, Right Click - Manage - Device Manager - Mice and other pointing device, and you should have an error about an unninstalled driver.
If you have it, install the synaptics driver, then restart and try the touchpad. If not, let me know.

 

[VladDracul]

No,no errors were found of any kind ...followed exactly the steps you mentioned...

 

[vivid]

You could always check for missing/outdated/more optimal drivers. Also note the possibility of drivers corruption due to integrated drivers (in windows).
Try the following application :
http://snappy-driver-installer.sourceforge.net

 

[EmiLLiaN]

No,no errors were found of any kind ...followed exactly the steps you mentioned...

The screen capture of the Mouse Properties didn't change at all from the screen capture you've taked in the first post?

 

[VladDracul]

The screen capture of the Mouse Properties didn't change at all from the screen capture you've taked in the first post?

No,in fact after installing the driver and the restart i get this.

You could always check for missing/outdated/more optimal drivers. Also note the possibility of drivers corruption due to integrated drivers (in windows).
Try the following application :
http://snappy-driver-installer.sourceforge.net

Already have this software and tried it,it find drivers that i already have.Thank you anyway.