Cortex

Level 23
Verified
I've used AOMEI Backupper Pro for a while no with no issues, however after updating to version 5.8 a few weeks ago I noticed a lag of 15 (after much investigation on everything else) seconds or more before the PC with either close or restart - I did all the usual stuff I could think of & restoring to 5.7 solved the problem totally.

I contacted support & they did say there is an issue & they are looking into it but it seems to me they tell people what they want to hear? (unimpressed) Replicated this problem on other half's laptop & on one of my sons PC - Just wondered has anyone else had this problem please? It's easy to put it down to other things I found, on my wife's lappy it's 3 seconds on 5.7 & 15 on 5.8 from running to close. :rolleyes::rolleyes::rolleyes:
 

Spawn

Administrator
Verified
Staff member
It may be a Known issue.

Did you check the Event Viewer?

It has been reported on their Forums, linked below with downloadable fix.
 

Cortex

Level 23
Verified
@Spawn: Thank you! - I had looked on the forums & tried the earlier fix but the latest one I hadn't seen solved the problem - Still not impressed with the support - it's about once a year I use any support, I sent them logs etc. I assume many customers with this issue don't even notice if they don't normally have a fast shutdown? It was back in June I first contacted them & lackadaisical with much flattery is a term I would use - Still fixed now, if I have another issue I'll move on - Thanks all for input! :) :) :)
 
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