Dear users,
We do sincerely apologize for the lack of updates.
First and foremost, we are still in business.
Our users deserve an explanation of the lack of updates and where we are going next.
Where we are at now:
We are a very modest team who have to make ends meets, running other jobs and often FlashBack taking a back seat. We have poured thousands of hours and hundreds of thousands of our own money into this project.
None of the team wish to abandon the project, although often we do for periods of time to bring food to the table. But at our roots, we've gone through thick and thin (even before AX64) to produce a product we really believed in - and total abandonment is something hope to avoid. Our lack of appearance on forums and support channels is inexcusable. And if we want to continue, this mode of operation it is not sustainable.
Going forward:
Interim period:
As stated above, this method of operation is not sustainable. Users are upset, some users are responded to quickly, others slowly. This inconsistent service is something we've gained a reputation for and it must change or indeed, we must shut down.
As an immediate measure, we welcome all users with pending questions to contact us at
info@ax64.com. We will do our best to respond to you quickly and answer your questions. If your program isn't working and we cannot resolve your issue, of course, we are happy to issue a full refund.
Transition period:
We are in negotiation with a number of different parties who empathize and understand FlashBack and its difficult journey. If negotiations go smoothly, FlashBack will be reinvigorated with a more stable team and be able to support its users like it used to many years ago.
We truly hope negotiations go smoothly and we can support our users as they ought to be.
Closing Comments:
The journey of FlashBack or as others know it, AX64 - has endured so much. We'd love to sit down with our users and just share everything like close friends. There's a lot that goes behind the scenes that we cannot disclose. This is a saga that spans time well before AX64 - there has been been deception, betrayals as well as big dreams, great people and of course a supportive (albeit dissapointed) user base. Despite the downs, we are more thankful for the ups.
We understand people are upset, angry and very little of what we can say can appease that. In short, in this interim - we will support you, refund you and with some luck, support you as we did at the birth of AX64.
Happy holidays and thank you all for your patience and support.
Best regards,
FlaskBack Team (Formerly AX64)
Last edited: Nov 29, 2016
wajamus,
Nov 29, 2016
More PR, posted on wilders
Almost the same PR a year ago
