Storage, Retention, and Deletion of Personal Information
Storage
Personally identifiable information on our servers is only accessible from our physical premises, or via an encrypted virtual private network (VPN). Access is limited to authorized personnel only, and company networks are password protected, and subject to additional policies and procedures for security.
Deletion of personal information
In general, our policy is to keep personal information for no longer than reasonably necessary in light of the purpose for which the information was collected, plus any additional period that is permitted or required by law thereafter. Following the expiration of the purpose for which we collected personal information plus any additional period that is permitted or required by law, we will either delete or de-identify the information from our systems.
General notes
In general, we collect no more personal information than is required in order to provide full functionality of our products. It is never shared with any third parties. This policy lists the data that is collected and the processing applied to it. We take all necessary technical, administrative and physical measures to protect the information we collect about users.
Data we collect when you visit our website
Cookies
When you visit our website, our server may place a small data file called a "cookie" (sometimes called "web cookie" or "browser cookie") on your hard drive. Most commercial websites use cookies. By using our site you agree to the use of cookies as described in this privacy policy. The data we acquire from cookies is processed by various analytics tools and may be used to determine your geographic location (via your IP address and automated geolocation techniques), or to acquire basic information about the computer, tablet, or mobile phone that you use to visit us. Geolocation data helps us to deliver content in the correct language, offer region- or country-specific products, and identify your local currency in the event of a purchase. Cookies can help you log in by remembering your user credentials (depending on which options you select in your profile settings). We may also use cookies to record your shopping cart contents and user registration information. Cookies can help us identify your preferences, including language and currency, for future use. Cookies usually expire within 30-60 days.
With the help of our cookies we may sometimes collect anonymous information in order to improve the accuracy of our services. We can also use cookies to collect anonymous information regarding downloads of our products from download site(s); this information is used only for statistical purposes, and no personal information is collected or stored. If you wish, you can disable cookies on your web browsing software.
Google Analytics and Yandex.Metrika
We currently use two website analytics tools: Google Analytics and Yandex.Metrika. These tools help us understand the use of our site by our visitors. Because Google Analytics and Yandex.Metrika both require cookies to function, users who wish to avoid tracking by Google Analytics and Yandex.Metrika while on our site can disable cookies on their web browsing software (see above).
News subscriptions
Our website offers news and information by subscription including newsletters, blogs, or others. If you decide to subscribe to these services you may be asked to provide your email address.
Contact us
If you contact us by email, we will require your email address in order to reply.
Support Center
You may join the Support Center at kb.adguard.com. Certain features require registration in order to participate. When you register for the Support Center you will be asked to provide your full name and email address, and select a password. No other information is required to register. This information is not shared with other users.
Adguard Forum
You may also join the Adguard Forum at forum.adguard.com. If you decide to register, you will be asked to select a username, password, and physical location. Disclosing your physical location is optional. You will also be required to provide an email address for use in connection with Adguard Forum. You may allow other users to send you messages if you wish. Once registered for Adguard Forum you may control your privacy settings by visiting your "Profile" page. You can modify your settings at any time.
Adguard Account
Adguard Account (
http://adguard.com/account/login.html) is a tool which permits you to register multiple license using a single registration and authentication system. If you choose to use Adguard Account you will be asked to provide your email address. You will also be asked to select a password. We may use this information for purposes of validating your license, providing support, delivering additional products and services, and enabling you to change your Adguard Account and/or product settings.
Third-party content and sites
There may be times when we offer links to third-party sites such as Twitter, Facebook, or others.
Information we collect when you download our product
You are not required to disclose any personal information in order to download any of our products.
Information we collect when you purchase Adguard for Windows
When you pay for Adguard for Windows product the billing is generally handled by a third-party service provider. In most cases the service provider is acting as our reseller; thus, you will be making your purchase from the service provider directly, and not from Adguard. The handling of your personal information will be governed by any privacy policy or terms of service published by the service provider.
We save the information you enter on the order page. This information can be used in the future if you request your license key to be recovered.
The third-party service provider may transmit some of your personal information to us, but not including payment information, unless you specifically agree (as may be the case in the event of a purchase with auto-renewal). We may use the information we receive (not including payment information) to verify your registration or license status, to contact you about the status of your account, or for renewal of your subscription, if applicable.[,spoiler]