Browsers hanging/not loading

mattjelly

New Member
Joined
Sep 10, 2018
Messages
11
OS
Windows 10
Antivirus
Sophos
#1
Thought I had a virus/rootkit, performed a total wipe of my SSD using Parted Magic tool. Installed new OS and now facing same exact issue as before wipe (internet browsers hanging/just not working). Am I infected or is this just something else?
 
Operating System
Windows 10
Are you using a 32-bit or 64-bit operating system?
64-bit (x64)
Infection date and initial symptoms
Date = Sometime in August.
Symptoms = Browsers (specifically Internet Explorer & Google Chrome) hanging or not working. They open but when I try to navigate to a site they either take forever to load or don't load at all. Haven't tried Edge.
Current issues and symptoms
Same symptoms as before I wiped my SSD. Browsers hanging/not loading at all (can open the browsers but can't navigate to any sites or if I can it takes forever to load).
Steps taken in order to remove the infection
Rkill, Malwarebytes, RogueKiller, TDDKiller, Hitman Pro
Not sure if this is something of importance or not but Hitman Pro found Malwarebytes to be a Trojan.Fake.AV or something along those lines.
I looked it up but am still unsure if it was a false positive or not.
Logs added to Help Request
FRST.txt, Addition.txt

Attachments

mattjelly

New Member
Joined
Sep 10, 2018
Messages
11
OS
Windows 10
Antivirus
Sophos
#3
Here you go, thanks for your help.

It's worth noting that it looks like at the moment my browsers are working correctly, but last time I wiped they were mysteriously working correctly for a while and then (probably less than a month) reverted back to the all too familiar state of hanging/not working. This is what led me to believe I had/have some form of bootkit.
 

Attachments

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Verified
Joined
Mar 8, 2013
Messages
22,332
OS
Windows 10
Antivirus
ESET
#6
Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

mattjelly

New Member
Joined
Sep 10, 2018
Messages
11
OS
Windows 10
Antivirus
Sophos
#7
Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Verified
Joined
Mar 8, 2013
Messages
22,332
OS
Windows 10
Antivirus
ESET
#10
Can you get these two files?

C:\Windows\System32\Tasks\Microsoft\Windows\GroupPolicy\{3E0A038B-D834-4930-9981-E89C9BFF83AA}
C:\Windows\System32\Tasks\Microsoft\Windows\GroupPolicy\{A7719E0F-10DB-4640-AD8C-490CC6AD5202}
 

mattjelly

New Member
Joined
Sep 10, 2018
Messages
11
OS
Windows 10
Antivirus
Sophos
#13
Hmmm.. so it looks like I don't have permissions to do anything with these two files. I booted into safe mode and logged on with administrator account and still don't have access.
 

Attachments

mattjelly

New Member
Joined
Sep 10, 2018
Messages
11
OS
Windows 10
Antivirus
Sophos
#14
Do what's easiest for you :)
So I was able to give myself permission to these two files (hopefully this wasn't a bad move) and I copied them into a new folder and compressed it but am unable to attach the zipped folder ("The uploaded files does not have an allowed extension.") Is there another way I can get these files to you? This same error occurs when I try to attach them individually.
 
Last edited:

mattjelly

New Member
Joined
Sep 10, 2018
Messages
11
OS
Windows 10
Antivirus
Sophos
#15
Well actually, now that I have access to those files should I try the original fixlist.txt that you sent me?