Browsers hanging/not loading

mattjelly

New Member
Thread author
Sep 10, 2018
11
Thought I had a virus/rootkit, performed a total wipe of my SSD using Parted Magic tool. Installed new OS and now facing same exact issue as before wipe (internet browsers hanging/just not working). Am I infected or is this just something else?
 

Attachments

  • Addition.txt
    27.4 KB · Views: 83
  • FRST.txt
    180.5 KB · Views: 8

mattjelly

New Member
Thread author
Sep 10, 2018
11
Here you go, thanks for your help.

It's worth noting that it looks like at the moment my browsers are working correctly, but last time I wiped they were mysteriously working correctly for a while and then (probably less than a month) reverted back to the all too familiar state of hanging/not working. This is what led me to believe I had/have some form of bootkit.
 

Attachments

  • Addition.txt
    29.4 KB · Views: 3
  • FRST.txt
    188.9 KB · Views: 78

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    210 bytes · Views: 13

mattjelly

New Member
Thread author
Sep 10, 2018
11
FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • Fixlog.txt
    966 bytes · Views: 6

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Can you get these two files?

C:\Windows\System32\Tasks\Microsoft\Windows\GroupPolicy\{3E0A038B-D834-4930-9981-E89C9BFF83AA}
C:\Windows\System32\Tasks\Microsoft\Windows\GroupPolicy\{A7719E0F-10DB-4640-AD8C-490CC6AD5202}
 

mattjelly

New Member
Thread author
Sep 10, 2018
11
Hmmm.. so it looks like I don't have permissions to do anything with these two files. I booted into safe mode and logged on with administrator account and still don't have access.
 

Attachments

  • Capture.PNG
    Capture.PNG
    41.4 KB · Views: 80

mattjelly

New Member
Thread author
Sep 10, 2018
11
Do what's easiest for you :)

So I was able to give myself permission to these two files (hopefully this wasn't a bad move) and I copied them into a new folder and compressed it but am unable to attach the zipped folder ("The uploaded files does not have an allowed extension.") Is there another way I can get these files to you? This same error occurs when I try to attach them individually.
 
Last edited:

mattjelly

New Member
Thread author
Sep 10, 2018
11
Well actually, now that I have access to those files should I try the original fixlist.txt that you sent me?
 

mattjelly

New Member
Thread author
Sep 10, 2018
11
Not having any issues thus far, I guess we'll see if the issue returns in the future.
Were there any signs of infection?
 

About us

  • MalwareTips is a community-driven platform providing the latest information and resources on malware and cyber threats. Our team of experienced professionals and passionate volunteers work to keep the internet safe and secure. We provide accurate, up-to-date information and strive to build a strong and supportive community dedicated to cybersecurity.

User Menu

Follow us

Follow us on Facebook or Twitter to know first about the latest cybersecurity incidents and malware threats.

Top