Browsers hanging/not loading

[mattjelly]

Thought I had a virus/rootkit, performed a total wipe of my SSD using Parted Magic tool. Installed new OS and now facing same exact issue as before wipe (internet browsers hanging/just not working). Am I infected or is this just something else?

 

[TwinHeadedEagle]

Hello,

Can you scan with FRST tool from Normal mode?

 

[mattjelly]

Here you go, thanks for your help.

It's worth noting that it looks like at the moment my browsers are working correctly, but last time I wiped they were mysteriously working correctly for a while and then (probably less than a month) reverted back to the all too familiar state of hanging/not working. This is what led me to believe I had/have some form of bootkit.

 

[TwinHeadedEagle]

These logs aren't from Administrator account.

 

[mattjelly]

These logs aren't from Administrator account.

Try these.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[mattjelly]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[TwinHeadedEagle]

Can you perform this fix from Safe Mode?

 

[mattjelly]

Looks to be the same result.

 

[TwinHeadedEagle]

Can you get these two files?

C:\Windows\System32\Tasks\Microsoft\Windows\GroupPolicy\{3E0A038B-D834-4930-9981-E89C9BFF83AA}
C:\Windows\System32\Tasks\Microsoft\Windows\GroupPolicy\{A7719E0F-10DB-4640-AD8C-490CC6AD5202}

 

[mattjelly]

Would you like me to zip them (separately?) and send them to you?

 

[TwinHeadedEagle]

Do what's easiest for you

 

[mattjelly]

Hmmm.. so it looks like I don't have permissions to do anything with these two files. I booted into safe mode and logged on with administrator account and still don't have access.

 

[mattjelly]

Do what's easiest for you

So I was able to give myself permission to these two files (hopefully this wasn't a bad move) and I copied them into a new folder and compressed it but am unable to attach the zipped folder ("The uploaded files does not have an allowed extension.") Is there another way I can get these files to you? This same error occurs when I try to attach them individually.

 

[mattjelly]

Well actually, now that I have access to those files should I try the original fixlist.txt that you sent me?

 

[mattjelly]

Here's the new Fixlog.

 

[TwinHeadedEagle]

How is your computer behaving now?

 

[mattjelly]

Not having any issues thus far, I guess we'll see if the issue returns in the future.
Were there any signs of infection?

 

[TwinHeadedEagle]

There is no infection on your computer.